Miraggio Thermal Spa Resort

Resorts
8.6
/10
Very Good
201 reviews

What Guests Say About Their Stay

Magbule

10.0
/ 10
Amazing Experience – Highly Recommended! I had an absolutely wonderful stay at this hotel! Everything was perfect from start to finish. The staff were incredibly friendly, professional, and always ready to help with a smile. The room was clean, spacious, and very comfortable, with all the amenities I needed. The location was excellent, close to everything, yet peaceful and relaxing. The food was also delicious, especially the breakfast – fresh and with a great variety. I truly felt at home and will definitely come back. Thank you for the outstanding hospitality!

Alina

10.0
/ 10
Miraggio thermal spa is beautiful, with such attention to detail. All the staff are extremely helpful, pleasant and polite. The grounds are immaculately kept and there is a very relaxing atmosphere throughout. There are several restaurants with a variety of dining options from sushi to seafood to steak. Would highly recommend Miraggio thermal spa as a holiday resort and I would return.

Rafi

10.0
/ 10
Amazing stay. Awesome rooms, huge, great shower, very good spa and excellent pools. Very good breakfast Rich and delicious.
In the Area
See Map
Kanistro, Paliouri, Halkidiki, Dimos Kassandra, Nomós Chalkidikís, Central Macedonia, Greece, 63085

Main Facilities

See more
Swimming Pool
Restaurant
24-Hour Front Desk
Parking
WiFi
Elevator
Staying at Miraggio Thermal Spa Resort is a good choice when you are visiting Dimos Kassandra. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
See more
Login successful!
Now you can enjoy more benefits, including the option to pay near your stay date!

What's around Miraggio Thermal Spa Resort

Kanistro, Paliouri, Halkidiki, Dimos Kassandra, Nomós Chalkidikís, Central Macedonia, Greece, 63085
Discover More Places
Lobby Miraggio Thermal Spa Resort
Lobby 2 Miraggio Thermal Spa Resort

Discover More About Miraggio Thermal Spa Resort

General


Near Chroúsou Beach

Location


With a stay at Miraggio Thermal Spa Resort in Kassandra, you'll be 6.5 mi (10.5 km) from Pefkochori Lagoon and 9.1 mi (14.6 km) from Pefkochori Pier. This beach resort is 20.6 mi (33.1 km) from Kalithea Beach.

Attractions


Distances are displayed to the nearest 0.1 mile and kilometer.

Xenia Beach - 7.9 km / 4.9 mi
Chroúsou Beach - 8 km / 5 mi
Avláki Beach - 9.2 km / 5.7 mi
Glarokavos Beach - 9.6 km / 6 mi
Pefkochori Lagoon - 10.5 km / 6.5 mi
Port Glarokavos - 11.4 km / 7.1 mi
Pefkochori Pier - 14.6 km / 9.1 mi
Thermal Spa Agia Paraskevi - 15.9 km / 9.9 mi
Chaniotis Beach - 16.9 km / 10.5 mi
Loutra Agias Paraskevis Beach - 16.9 km / 10.5 mi
Kart Kolovos - 23.4 km / 14.5 mi
Kalithea Beach - 33.1 km / 20.6 mi

Renovations


The property is closed between April 27 and April 30.

Facilities


Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor pools, hot springs, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Business Facilities


Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this resort consist of a conference center and 3 meeting rooms. Free valet parking is available onsite.

Dining


Enjoy Mediterranean cuisine at Kritamo Restaurant, one of the resort's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 10:30 AM.

Rooms


Make yourself at home in one of the 300 air-conditioned rooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads and designer toiletries. Conveniences include safes and desks, and housekeeping is provided daily.

All facilities in Miraggio Thermal Spa Resort

Bar, Cafe and Lounge Miraggio Thermal Spa Resort
Bar, Cafe and Lounge
Swimming Pool Miraggio Thermal Spa Resort
Swimming Pool
Entertainment Facility Miraggio Thermal Spa Resort
Entertainment Facility
Fitness Center Miraggio Thermal Spa Resort
Fitness Center
Functional Hall Miraggio Thermal Spa Resort
Functional Hall

Things to Do

  • Romantic proposal packages
  • Outdoor pool
  • Garden
  • Entertainment for adults
  • Outdoor facilities
  • TV lounge
  • Beach towel
  • Library
  • Shops
  • Turkish bath
  • Beach umbrella
  • Spa
  • Health club
  • Marina
  • Sauna
  • Steam room
  • Beach cabanas
  • Beach sun loungers
  • Pool sun loungers

Sports and Recreations

  • Fitness center
  • Basketball
  • Game room
  • Archery
  • Motor boat ride
  • Tennis court
  • Beach volleyball
  • Sailing
  • Diving
  • Snorkeling
  • Volleyball
  • Waterskiing
  • Billiard

Hotel Services

  • Multilingual staff
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Porter
  • 24-hour Receptionist
  • Concierge
  • Laundry service

Food and Drinks

  • Poolside bar
  • Vegetarian meal
  • Buffet breakfast
  • Breakfast
  • Snack bar

Family-friendly Facilities

  • Kids club
  • Toys
  • Children games
  • Children pool

General

  • Parking
  • Banquet
  • Terrace
  • Smoking area

Business Facilities

  • Conference center
  • Business facilities
  • Computer station

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Gift shop

Public Facilities

  • Coffee shop
  • Elevator
  • Safety deposit box

Transportation

  • Bicycle rental
  • Valet parking

Accessibilty

  • Accessible bathroom
  • Disabled access friendly

Kids and Pets

  • Babysitting
  • Children facilities

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Miraggio Thermal Spa Resort

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Hot springs access available from 10:00 AM to 7:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the resort prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in/Check-out Time

Check-in:
15:00 - 12:00
Check-out:
Before 11:00

Service Animals Allowed

Property does not require health documentation at check-in, Professional property host/manager, Contactless check-out is available, Green Key (Foundation for Environmental Education), No rollaway/extra beds available, On bay, Cashless transactions are available, Contactless check-in is available, Property does not offer onsite COVID-19 testing

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 12:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Miraggio Thermal Spa Resort
300
Number of floors in Miraggio Thermal Spa Resort
6
Another facilities in Miraggio Thermal Spa Resort
Romantic proposal packages, Outdoor pool, Garden, Entertainment for adults, Outdoor facilities

Frequently asked question in Miraggio Thermal Spa Resort

What are available facilities at Miraggio Thermal Spa Resort?
There are top facilites at Miraggio Thermal Spa Resort such as Swimming Pool, Restaurant, 24-Hour Front Desk, Parking, WiFi, Elevator. (some may require extra charges)
What is normal check-in & check-out time at Miraggio Thermal Spa Resort?
The standard check-in time at Miraggio Thermal Spa Resort is starting from 15:00 - 12:00 while the latest check-out time is at Before 11:00
Does Miraggio Thermal Spa Resort provide breakfast?
Yes, Miraggio Thermal Spa Resort provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Miraggio Thermal Spa Resort?
Miraggio Thermal Spa Resort is a 5.0-star hotel.
How many floors does Miraggio Thermal Spa Resort have?
Miraggio Thermal Spa Resort has 6 floors.
See All

More Reviews from Other Guests in Miraggio Thermal Spa Resort

8.6
Very Good
From 201 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Miraggio Thermal Spa Resort

Number of reviews per page
20
40
Top reviews
Deven
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Excellent level of service
Magbule
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Amazing Experience – Highly Recommended! I had an absolutely wonderful stay at this hotel! Everything was perfect from start to finish. The staff were incredibly friendly, professional, and always ready to help with a smile. The room was clean, spacious, and very comfortable, with all the amenities I needed. The location was excellent, close to everything, yet peaceful and relaxing. The food was also delicious, especially the breakfast – fresh and with a great variety. I truly felt at home and will definitely come back. Thank you for the outstanding hospitality!
Read More
Roumena
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

The common areas are well kept
Alina
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Miraggio thermal spa is beautiful, with such attention to detail. All the staff are extremely helpful, pleasant and polite. The grounds are immaculately kept and there is a very relaxing atmosphere throughout. There are several restaurants with a variety of dining options from sushi to seafood to steak. Would highly recommend Miraggio thermal spa as a holiday resort and I would return.
Read More
Vladimir
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

We come for the second time and it’s perfect.
Rafi
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

Amazing stay. Awesome rooms, huge, great shower, very good spa and excellent pools. Very good breakfast Rich and delicious.
Theodossios
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

The hotel was very nice. The restaurants were great and the beach was good.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 97 week(s) ago

Hotels.com verified review

The resort is definitely maintained to a very high standard. Beautiful and clean. Staff is very professional, courteous, energetic and always seeking to serve and please. Rooms are good. Pools and beach are great. The big issue is with the foods and drinks price vs quality. We did only attended the breakfast/evening buffet and the pool restaurants - we did not try out the a-la-cart restaurants - however, for the prices charged - even these should have been top notch - and unfortunately all fell short. We resorted to heading to the local restaurants in the nearby town which are 70% cheaper and offer much better quality dishes.
Read More
Vasilios
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 100 week(s) ago

Hotels.com verified review

This hotel was a huge disappointment. Such a beautiful facility with the WORST customer service. This is NOT 5star. I’ve stayed in better hotels in the villages. 1. NO AIR CONDITIONING. I thought it was working, but they said their system only decreases the temps by 5C. It was 39C outside. My room was very very hot and humid. 2. NO HOT WATER. Enjoy a fun cold shower. Only had hot water the first night. 3. Cleaning crew enters room with DO NOT DISTURB on…. Surprise! 4. Servers act like they don’t want to be there. Waited 45minutes to get a round of drinks…. At 5star prices. 5. Food Options. I’ve had better food at Disneyland, and probably cheaper. I actually drove to town and ate a local Taverna with my family. 6. This did not feel like Greece. I’m Greek and I know what Greek hospitality and this was not it. I do have to say they did give us a free buffet dinner ($250 value???-not drinks included $70 cost) to make up for everything that when wrong. I appreciate the gesture, but after I dropped $3000 for 2 nights not sure that made up for 2 nights with out sleep because the room was too hot.
Read More
Sophia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 129 week(s) ago

Expedia Group verified review

Amazing breakfast Awesome cabanas Fantastic toiletries
JOVANCO
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

Really enjoyed the experience. The facilities were lovely. Can’t go past the pool and the beach. It was so scenic! With a family there were lots of activities for the kids to do including beach games and football that were hosted by Miraggio staff. The music of an evening in the oasis lounge was a highlight as was the thermal spa. (However 50 euro additional charge for the spa) Only draw back was the cost and not a lot of variety of restaurants (4- one was closed) so you end up going to the same ones over and over, which got a bit boring. You need to have car as we went into pkehori one night and it cost 40 euros for the taxi there and back - 10min ride. We will come back to Miraggio but we will book a club room or a room closer to the pool and rent a car at Thessaloniki airport.
Read More
nachshon
icon-with Partner
with Partner
6.0
/10
Reviewed 140 week(s) ago

Hotels.com verified review

As a VIP customer, I expect an upgraded room when available. The reception made the opposite - downgraded me to the worst room in the hotel, asking money for updrade, when at least 33% of the hotel is EMPTY. In the room - sinks where plumbed, balcony is below the road level, blocked by the road one meter from it. Lights went on and off during the night without control, waking us up again and again. Outside - due to rain - sea shore, all pools and restaurents were closed. Inside spa was available for extra charge, but, so croudy - not even enough chairs for all the people there. Simply terrible!!
Read More
Sinan
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 144 week(s) ago

Hotels.com verified review

The beach was great but the staff would remove our thing if they saw no one at the chairs. This was very Annoying since we were swimming only to come out the water and our things were missing. Other then this issue the resort was great
Mohamad yasser
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 147 week(s) ago

Expedia Group verified review

The room was not quiet Vee vee Like a motor on all the time
Liron
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 148 week(s) ago

Hotels.com verified review

We were mislead by hotel call center and later they even said that email correspondence is fake, apparently due to cyber breach, and the promised deal cannot be accepted. We were told we will get some extra benefits as compensation but it was followed partly without real attention to the security breach the hotel had which affected us, the costumer. I dont recommend this hotel due to the way they treat thier guests
Read More
IGOR
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 200 week(s) ago

Expedia Group verified review

They need to work on the food. The food was not really for 5 Stars resort. We have 5-6 different family our friends together with us on vacation and everyone was complaining about the food.
fredy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 201 week(s) ago

Expedia Group verified review

Beautiful facilities and great service
Amina
icon-Business and Leisure with Children
Business and Leisure with Children
8.0
/10
Reviewed 203 week(s) ago

Expedia Group verified review

The Miraggio was a pleasing stay, however that it was overpriced. We always stay in 5* hotels. We felt that for the price we paid we should have been offered half board. The price for the buffet restaurant was ridiculous. €45 per adult and €20 for children over 5 was extortionate, considering what we had already paid for the room. We had submitted a complaint regarding their failure to tell us children were not free. A manager kindly spoke to us and offered to waive €50 for late check out. We thought this was really kind and made us feel good about our stay as our flight was so late, this gave us more time to enjoy the hotel. However at check out, when we went to pay for our extras the lady behind the counter just told us the amount without providing a full breakdown of the costs incurred, tapped it into card machine and asked us to pay. I then thought I would like to see a full receipt of our costs just to make sure the overall price was correct. We have stayed in 5* hotels across the world, whenever we check out the staff ALWAYS prints out the full balance and presents it to us so we can understand how the amount has been calculated. The lady agreed to give me a printout but then proceeded to stuff it into an envelope. I said no need for envelope I want to see balance now. When we looked the fee of €50 was added to our bill. Had I not asked for a breakdown we would have paid. She corrected the amount. I found this very unprofessional.
Read More
Ziv
icon-with Partner
with Partner
10.0
/10
Reviewed 247 week(s) ago

Hotels.com verified review

Great location and awesome resort! Very good service, super beautiful place! Recommend a lot
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 342 week(s) ago

Expedia Group verified review

Beautiful place with lots to do. A little isolated so a car is beneficial
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Exterior 4 Miraggio Thermal Spa Resort

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.6
Very Good
From 201 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Miraggio Thermal Spa Resort

Number of reviews per page
20
40
Top reviews
Deven
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Excellent level of service
Magbule
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Amazing Experience – Highly Recommended! I had an absolutely wonderful stay at this hotel! Everything was perfect from start to finish. The staff were incredibly friendly, professional, and always ready to help with a smile. The room was clean, spacious, and very comfortable, with all the amenities I needed. The location was excellent, close to everything, yet peaceful and relaxing. The food was also delicious, especially the breakfast – fresh and with a great variety. I truly felt at home and will definitely come back. Thank you for the outstanding hospitality!
Read More
Roumena
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

The common areas are well kept
Alina
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Miraggio thermal spa is beautiful, with such attention to detail. All the staff are extremely helpful, pleasant and polite. The grounds are immaculately kept and there is a very relaxing atmosphere throughout. There are several restaurants with a variety of dining options from sushi to seafood to steak. Would highly recommend Miraggio thermal spa as a holiday resort and I would return.
Read More
Vladimir
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

We come for the second time and it’s perfect.
Rafi
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

Amazing stay. Awesome rooms, huge, great shower, very good spa and excellent pools. Very good breakfast Rich and delicious.
Theodossios
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

The hotel was very nice. The restaurants were great and the beach was good.
Verified traveler
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 97 week(s) ago

Hotels.com verified review

The resort is definitely maintained to a very high standard. Beautiful and clean. Staff is very professional, courteous, energetic and always seeking to serve and please. Rooms are good. Pools and beach are great. The big issue is with the foods and drinks price vs quality. We did only attended the breakfast/evening buffet and the pool restaurants - we did not try out the a-la-cart restaurants - however, for the prices charged - even these should have been top notch - and unfortunately all fell short. We resorted to heading to the local restaurants in the nearby town which are 70% cheaper and offer much better quality dishes.
Read More
Vasilios
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 100 week(s) ago

Hotels.com verified review

This hotel was a huge disappointment. Such a beautiful facility with the WORST customer service. This is NOT 5star. I’ve stayed in better hotels in the villages. 1. NO AIR CONDITIONING. I thought it was working, but they said their system only decreases the temps by 5C. It was 39C outside. My room was very very hot and humid. 2. NO HOT WATER. Enjoy a fun cold shower. Only had hot water the first night. 3. Cleaning crew enters room with DO NOT DISTURB on…. Surprise! 4. Servers act like they don’t want to be there. Waited 45minutes to get a round of drinks…. At 5star prices. 5. Food Options. I’ve had better food at Disneyland, and probably cheaper. I actually drove to town and ate a local Taverna with my family. 6. This did not feel like Greece. I’m Greek and I know what Greek hospitality and this was not it. I do have to say they did give us a free buffet dinner ($250 value???-not drinks included $70 cost) to make up for everything that when wrong. I appreciate the gesture, but after I dropped $3000 for 2 nights not sure that made up for 2 nights with out sleep because the room was too hot.
Read More
Sophia
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 129 week(s) ago

Expedia Group verified review

Amazing breakfast Awesome cabanas Fantastic toiletries
JOVANCO
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 138 week(s) ago

Expedia Group verified review

Really enjoyed the experience. The facilities were lovely. Can’t go past the pool and the beach. It was so scenic! With a family there were lots of activities for the kids to do including beach games and football that were hosted by Miraggio staff. The music of an evening in the oasis lounge was a highlight as was the thermal spa. (However 50 euro additional charge for the spa) Only draw back was the cost and not a lot of variety of restaurants (4- one was closed) so you end up going to the same ones over and over, which got a bit boring. You need to have car as we went into pkehori one night and it cost 40 euros for the taxi there and back - 10min ride. We will come back to Miraggio but we will book a club room or a room closer to the pool and rent a car at Thessaloniki airport.
Read More
nachshon
icon-with Partner
with Partner
6.0
/10
Reviewed 140 week(s) ago

Hotels.com verified review

As a VIP customer, I expect an upgraded room when available. The reception made the opposite - downgraded me to the worst room in the hotel, asking money for updrade, when at least 33% of the hotel is EMPTY. In the room - sinks where plumbed, balcony is below the road level, blocked by the road one meter from it. Lights went on and off during the night without control, waking us up again and again. Outside - due to rain - sea shore, all pools and restaurents were closed. Inside spa was available for extra charge, but, so croudy - not even enough chairs for all the people there. Simply terrible!!
Read More
Sinan
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 144 week(s) ago

Hotels.com verified review

The beach was great but the staff would remove our thing if they saw no one at the chairs. This was very Annoying since we were swimming only to come out the water and our things were missing. Other then this issue the resort was great
Mohamad yasser
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 147 week(s) ago

Expedia Group verified review

The room was not quiet Vee vee Like a motor on all the time
Liron
icon-Friends and Family Family
Friends and Family Family
4.0
/10
Reviewed 148 week(s) ago

Hotels.com verified review

We were mislead by hotel call center and later they even said that email correspondence is fake, apparently due to cyber breach, and the promised deal cannot be accepted. We were told we will get some extra benefits as compensation but it was followed partly without real attention to the security breach the hotel had which affected us, the costumer. I dont recommend this hotel due to the way they treat thier guests
Read More
IGOR
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 200 week(s) ago

Expedia Group verified review

They need to work on the food. The food was not really for 5 Stars resort. We have 5-6 different family our friends together with us on vacation and everyone was complaining about the food.
fredy
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 201 week(s) ago

Expedia Group verified review

Beautiful facilities and great service
Amina
icon-Business and Leisure with Children
Business and Leisure with Children
8.0
/10
Reviewed 203 week(s) ago

Expedia Group verified review

The Miraggio was a pleasing stay, however that it was overpriced. We always stay in 5* hotels. We felt that for the price we paid we should have been offered half board. The price for the buffet restaurant was ridiculous. €45 per adult and €20 for children over 5 was extortionate, considering what we had already paid for the room. We had submitted a complaint regarding their failure to tell us children were not free. A manager kindly spoke to us and offered to waive €50 for late check out. We thought this was really kind and made us feel good about our stay as our flight was so late, this gave us more time to enjoy the hotel. However at check out, when we went to pay for our extras the lady behind the counter just told us the amount without providing a full breakdown of the costs incurred, tapped it into card machine and asked us to pay. I then thought I would like to see a full receipt of our costs just to make sure the overall price was correct. We have stayed in 5* hotels across the world, whenever we check out the staff ALWAYS prints out the full balance and presents it to us so we can understand how the amount has been calculated. The lady agreed to give me a printout but then proceeded to stuff it into an envelope. I said no need for envelope I want to see balance now. When we looked the fee of €50 was added to our bill. Had I not asked for a breakdown we would have paid. She corrected the amount. I found this very unprofessional.
Read More
Ziv
icon-with Partner
with Partner
10.0
/10
Reviewed 247 week(s) ago

Hotels.com verified review

Great location and awesome resort! Very good service, super beautiful place! Recommend a lot
Verified traveler
icon-Leisure
Leisure
10.0
/10
Reviewed 342 week(s) ago

Expedia Group verified review

Beautiful place with lots to do. A little isolated so a car is beneficial
Number of reviews per page
20
40