8.8
Very Good
From 148 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.9

Meal

8.7

Location

8.8

Service and Facilites

9.0

People often mention about Star City Riverside Hotel by Haviland
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Distance to City Center (6)
Room Space (5)
Staff Friendliness (4)
Bathroom (4)
Price (3)
Wifi (2)
Ambiance (2)
Accessibility (1)
Family Friendly (1)
Activity Option (1)
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Traveler Reviews Star City Riverside Hotel by Haviland

Number of reviews per page
20
40
Customer reviews
Na Lê V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 5 week(s) ago
Phuong Thao-Phuc are enthusiastic and cheerful. The room is ok. Thank you hotel The bathroom needs to be cleaned better, the sink is dirty
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1***4
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Receptionist Nhi and security guard Son are so enthusiastic and cute. Will definitely come back next time.
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le thi a. t.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Thao and Uncle Son are enthusiastic and hospitable. Everyone has supported us very enthusiastically. We will come back soon when we come to Da Nang. Thanks all.
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oanh h.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Staff Phuong Thao and Uncle Son are enthusiastic, cute, and always there when we need help.
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A***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 8 week(s) ago
enthusiastic staff, very ok room but dirty glass door so view is not complete
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2 people find it helpful
Miggi S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The hotel staff provided excellent and friendly service, creating a welcoming atmosphere for guests. However, the room service could be more attentive, as there was an instance where complimentary bottled water was not replenished after the daily change, which is typically expected. Additionally, having more staff proficient in English would greatly improve communication with foreign tourists, ensuring a smoother and more enjoyable experience for international guests. 😊✨
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3 people find it helpful
B***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The hotel is very old, only 1 toilet is new. The furniture is a bit shabby, but for this price, you can't ask for more. The 3 female receptionists were absent-minded and looked sad and gloomy. The receptionist was OK, helped carry things up and down. The elevator was very slow. The view overlooking the Han River was OK.
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2 people find it helpful
Accommodation's Reply
05 May 2025
Dear Sir/Madam, Thank you for taking the time to share your feelings after your stay at the hotel. We are sorry to hear that your experience this time did not completely meet your expectations. The hotel would like to acknowledge your sincere comments about the facilities, service style and amenities at the hotel. The management team will seriously consider improving in the future, especially the service attitude of the reception staff as well as the speed of the elevator. The hotel is also very happy to know that you are satisfied with the support of the male receptionist and the view of the Han River from the hotel. We hope to have the opportunity to welcome you back in the future with a more positive image of the hotel.
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thuy v.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Clean hotel, nice view, convenient location, quite quiet The only downside is that when I rented a car, I had to wait a long time, maybe this is due to the car rental company
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G***t
icon-Transit
Transit
icon-origin-TRAVELOKA
6.2
/10
Reviewed 25 week(s) ago
The TV can't be turned on (maybe the battery is dead because I saw 2 old batteries), the toilet can't use hot water, there is no drainage system at the toilet position so if water splashes out, it can't drain. There is also no vacuum cleaner in the room. So after going to the toilet, the smell is very bad.
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5 people find it helpful
NGUYEN T. K. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 31 week(s) ago
The hotel is located right next to the Han River, a convenient location for easy access to entertainment venues in Da Nang, with full tour/car services. The prices here are reasonable, the staff are extremely friendly and supportive, if I have the opportunity to return to Da Nang, I will definitely come back here.
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5 people find it helpful
Ly Nguyn
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 34 week(s) ago
The hotel has a nice view, ok room, big bed. The receptionist Phuong Thanh is cute and enthusiastic.
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4 people find it helpful
Tran T. M. l.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 65 week(s) ago
Clean room, nice view, been here many times, every time I go to Da Nang I just want to stay here, reasonable price and clean
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10 people find it helpful
Ryns P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 77 week(s) ago
1 địa điểm lưu trú đáng đánh giá cao tại Đà Nẵng. Với mình trải nghiệm sử dụng dịch vụ tại đây rất ổn trong tầm giá. Điểm tốt: 1. Nhìn view sông hàn và được cả 2 cây cầu nổi tiếng. 2. Không gian giường thoả mái cho 2 người sử dụng. 3. Bày trí hợp lí, gọn gàng, thuận mắt nhìn. 4. Đầy đủ các thiết bị cần thiết (Máy lọc không khí, điều hoà, quạt đứng, sửi toilet) 5. Ánh sáng trần trải rộng căn phòng 6. Cửa sổ trời được đẩy lên khá cao, tận hưởng được không khí rất tốt. (Tuy chỉ nhận được phòng ở tầng 3) 7. Có riêng khu vực bàn làm việc để tiện cho khách sử dụng nếu có nhu cầu, điểm mạnh ở đây là ghế ngồi làm việc rất thoả mái. 8. Địa điểm khá gần các trung tâm tại Đà Nẵng Điểm chưa tốt: 1. Trần vẫn còn bị lỗ hổng khá lớn tại khu vực máy lạnh, khiến mất thẫm mỹ nhẹ khi nhìn 2. Đèn đọc sách cũng như bàn làm việc tại đây gần như khó sài và khó khăn khi tìm cách mở - tắt đèn. 3. Chăn, ra gối mền khá nhăn, chưa được ủi thẳng. 4. Remote TV không sử dụng được, mình phải chịu khó đi tìm nút ấn ở sau TV để sử dụng. . Hi vọng đây là bình luận tốt để mọi người chọn dịch vụ lưu trú tốt để sử dụng trên Thành Phố Đà Nẵng Nếu tổng quan về chi phí đặt phòng và trải nghiệm thì mình đánh giá rất cao ở đây. Rất vui khi được sử dụng dịch vụ ở đây và mình sẽ quay lại lần sau - Thanks All
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3 people find it helpful
Nguyen N. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 85 week(s) ago
The hotel is very nice, clean, cool air conditioning. Take a few steps to Vinmart supermarket. Very ok.
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3 people find it helpful
Accommodation's Reply
18 Dec 2023
Thank you Mr./Ms. Hanh Hanh for leaving a good review for Star City Hotel. We hope to be able to welcome you on upcoming occasions!
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Success N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 89 week(s) ago
The room is a bit small but still relatively nice and clean
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yunita n.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 107 week(s) ago
10⭐️ to this hotel! Their service and hospitality was S-class! Room was spacious, clean, and had a breathtaking view! Hotel staff were so friendly and helpful. The best hotel in Da Nang! Will come back for sure 😁
4 people find it helpful
Accommodation's Reply
29 Jul 2023
Thanks Mr. Yunita for your staying and choosing our hotel, especially your review. This will help us motivate the staff and improve our hotel for better services. We wish you would have all the best.
Alexander K.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 124 week(s) ago
Good hotel, very helpful staff.
1 people find it helpful
Accommodation's Reply
21 Mar 2023
Hi Mr. Van, Kind Regards from the Starcity Hotel! We greatly appreciate your visit and your warm words about us. It's wonderful to know that you adored and relished our hotel. Your thoughtful comment has been forwarded to the entire staff in order to inspire them to continue the good job and work even harder to ensure the happiness of our visitors. Once again, we sincerely appreciate your support and review. We look forward to your next visit and wish you all the best. I wish you success! Best regards,
Alexander K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 125 week(s) ago
Nice space hotel, good staff and helpful people. Beakfast is asian food, very good and nice restaurant. Having a garden on the rooftop you can see the city and the river at night.
3 people find it helpful
Accommodation's Reply
21 Mar 2023
Hi Ms. Han Ying, Kind Regards from the Starcity Hotel! We greatly appreciate your visit and your warm words about us. It's wonderful to know that you adored and relished our hotel. Your thoughtful comment has been forwarded to the entire staff in order to inspire them to continue the good job and work even harder to ensure the happiness of our visitors. Once again, we sincerely appreciate your support and review. We look forward to your next visit and wish you all the best. I wish you success! Best regards,
Gia
icon-origin-TRAVELOKA
10.0
/10
Reviewed 126 week(s) ago
Khách sạn sạch đẹp, nhân viên thân thiện
2 people find it helpful
Accommodation's Reply
15 Mar 2023
Thank you Mr. Quyen for choosing and staying at the hotel, Your reviews and suggestions are very important in making the hotel better and better. See you and your family on the occasion of your visit to Da Nang! Best regards.
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Minh T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 126 week(s) ago
không gian tuyệt đẹp và ấm cúng, sân hiên và nhà hàng không thể chê
3 people find it helpful
Accommodation's Reply
08 Mar 2023
Star City Hotel would like to thank you for choosing to stay and use the service at the hotel. During the stay, if there is any inconvenience, I hope you can sympathize and ignore it. Star City Hotel hopes to have the opportunity to welcome you soon in the future.
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Number of reviews per page
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