Dear Mr./Ms. Tri R. D. P., Thank you for taking the time to share your experience staying at our hotel. We apologize that your experience did not meet your expectations. We regret the inconvenience you experienced regarding the air conditioning not being cool enough and the pillows not meeting your preferences. We have forwarded this feedback to the relevant team for further investigation and evaluation to improve the quality of our amenities and guest comfort. Regarding the arrangement of decorative elements and artwork in the hallways, we appreciate your comments and suggestions. This concept is part of the identity and culture we aspire to present, but we understand that each guest has different preferences and comfort levels. Therefore, your feedback will be taken into consideration in evaluating the overall guest experience. Thank you for your constructive criticism and suggestions. We hope to welcome you back in the future and provide you with a more comfortable and pleasant stay. Sincerely, Ralim Subur, Front Office Manager
