Overall Ratings & Reviews Grand Astoria Hotel

I don't recommend this hotel. You better find other new hotels nearby. This hotel is overpriced, old & not maintained, a bit dirty & smelly. The telephone is not working. There is no hairdryer & inadequate/cheap toiletries. The housekeeping replaces only the towel when you request to make up the room and doesn't clean the room & toilet. A lot of insects in the toilet - small flies. You can hear the sounds & noise from the next door. This is the worst hotel from it's price range.

Direct book to the hotel rather here in the app. Itsm 's more cheaper. Quite big difference in pricing.

They ended charge us extra and the elevator not working also.

No drinking water available for their customer. We have called the attention of the staff to refill the water dispenser yet no action had taken. The breakfast is not good. Only one staff available doing to entertain their clients during breakfast time. No heater, refrigerator is not working.

Value for money, this hotel is within the city proper, the room I booked is good for 1 person but it is more cheaper thanyou booked in the hotel.

Booked a room advertised as good for 2. Only got a single bed with 1 pillow and 1 towel. A staff also randomly used the hotel key card to open the room while we were inside and did not apologize properly. Also ordered in the restaurant a coffee machine caramel macchiato, but instead got an instant coffee that was just manually prepared by the staff on the counter. Service-wise, this hotel is 2/5. On the other hand, we were able to check-in earlier, the room we had was clean and the food we ordered from the restaurant was excellent. Highly recommending their Pansit Canton Guisado.

Clean hotel and affordable. I'd love to book again.

description provides everything they mention on the advert. the 3 weeks I stayed was comforting and the hotel staff were very accommodating. Well secured with a lot of spaces for parking if you were to rent a car or invite anyone to visit. Everyday of October was full of events in their hotel that kept me entertained. Worth the price with breakfast every morning.

poor customer service very poor

The room is clean and spacious. Staff were very accommodating. There were slight delays when we call for room service such us making up rooms but nevertheless, they work effeciently. Hotel is close to some tourist spots.

Lots of SD7 in the room and even in the Buffet area. Hope they know about it, because it seems like a normal thing for them. It's not okay to eat while having SD crawls on the table.

1. Toiletries not complete, 1 piece of soap, 1 toothbrush and 1 piece of shampoo all good for 1 use only. 1 towel. No comb, No cotton Buds, Blower not available. 2. Small Room, Clean, no news paper(as per advertised) 3. Broken Sink you will see a whole there. 4. No water bottle. There is a dispenser outside for free. 5 Having a hard time to connect to their slow free wifi. 6 Rude Receptionist - First day i ask the receptionist to connect me to wifi and she is so helpful and assisted me, she gave a new voucher for her to connect me to wifi. (Voucher is valid for 24hrs) The next day i ask a different receptionist (Princess) she told me to go back to my room which is on the other building and i have to climb to 3rd floor. And shes not willing to give another voucher instead, so that i will not go back to my room. It looks like shes lacking of customer service. Will never book here again.

long queue, no notification of the receptionist to notify the customer if the room is available from the waiting area. They Charged me Php500 for the lost access card for the room :(

Value for money. Clean room and good service.

Room was not clean up properly. A lot of small cockroaches. The house keeping was slow respond.

good: accessible and very near to different establishments, very nice facade and lobby, attentive staff, room is with good and functional a/c, hot water, refrigerator, tv and functional wifi. Meal delivery is also possible c/o the restaurant at the first floor. They provide complimentary towels, soap and shampoo. There is also a big parking lot for the guests. Hotel restaurant serves great food. Needs improvement: saw 2 small cockroaches in the room upon entry, bathroom smelled funny at first, it seems like cigar (but eventually disappeared), no contact information inside the room to reach the front desk and housekeeping since I was assigned at the 6th floor. Expected to have been given complimentary toiletries good for 2 nights but no replacement given even after I asked for a make up room service in the morning of my 2nd day of stay. I also wondered why there are no complimentary toothpaste and brush for the said room price. The room would be better if the furniture are maintained as well. Also, even though I got a 30% discount for the room using app, I found out that the price of my room is still cheaper when you have it reserved at the hotel itself.

A nice hotel, clean and good staff

Average hotel in the middle of the city. Very convenient location, a lot of places you can go by walking but tricycles and jeepney pass by in front of the hotel if you need to go somewhere farther.

There were no toiletries and rug in the bathroom. The refrigerator in the room was foul-smelling.

Better not go there again