Muy bien todo, el personal muy atento, muy buena ubicación. muy recomendable.

This was my second stay at The Carmen Hotel in Playa del Carmen, and I absolutely loved it just as much as the first time. The location is perfect — steps from the ocean and walking distance to 5th Avenue, restaurants, shops, and nearby resorts. The staff here is truly amazing. Everyone at the front desk, housekeeping, rooftop bar, and coffee shop was so kind, welcoming, and helpful. Even though I don’t speak Spanish, communication was always easy and everyone went above and beyond to make our stay fun and comfortable. The rooftop bar has such a great atmosphere, delicious drinks, and an amazing staff. The breakfast included with our room was phenomenal, and honestly some of the best hotel food I’ve had. We stayed in the Owner’s Suite and highly recommend it. The suite was spacious, very clean, and had incredible wraparound balcony views. The beds were super comfortable, and having the mini fridge, coffee supplies, and plenty of closet space made everything so convenient. Overall, this hotel has everything — amazing people, excellent food, beautiful rooms, and the perfect location. I already can’t wait to come back again!

Wonderful, new, hotel on the beach, great staff. food and drink prices were a little high, and you can’t go in the water because of the seaweed but that’s the location. Everything is upgraded and new and clean, great room, wonderful balcony, and they even have a coffee machine in the rooms which a lot don’t.

Amazing stay

Nice beach front location.

We were there for 10 d’autre days The staff was really nice and friendly Cleaning was fine They don’t have facecloth so bring your own There is a very bad smell coming out of the shower drain so we had to put a wet towel on the drain and it helped There is 4 choices for breakfast and we asked for pastries a couple of times Being in the city you are close to many restaurants for other options Walmart is 10 minutes walk so you can have more options in your fridge (food drinks and alcohol) Being a small hotel makes it a nice and quiet place and not too crowded The room was beautiful The roof top has amazing view and very nice staff but it needs some tlc No long chairs at the pool or beach but you can rent spots nearby The beach is very rocky so you need water shoes The prices are high but you’re on vacation I would go back there!

Great location and staff was so nice and helpful! Is a Party location next to the beach. If you want a quiet room ask for a room away from the street. The restaurant was great with great food next to the beach. Rooms were clean and spacious just as shown in their pictures. Is a great hotel if you want to be next to the busy downtown area. Walking distance to the ADO bus and Walmart.

Clean room , Some staff dont speak English. Airport shuttle don't available. Ocean view is perfect .

Did not know cars were not allowed to the front door. The police will take your license plate. Be aware. No doorman with luggage assistance, be prepared to carry your own luggage. Room was outdated for an ocean front property in my opinion. Showerhead was inoperative and toilet was nearly inop as well. Next door was a nightclub with music blaring over television and continued till 2am. No sleep whatsoever. Breakfast is provided at extra cost and is extremely limited with 4 options. Cleaning staff cleaned our room and turned off air condition. Came back late at night with 80 degrees plus humidity after a long hot day at amusement park. Rented a parking space for 3 days 70 US dollars, had to walk 4 large suitcases 4 blocks uphill because no cars permitted as stated above. Local police booted car after parking in business lot not identifying payments will be required. Traveled for ease of access for the Xcaret parks but will stay in Cancun and bus in next time.

The price was fair for the location on 5th Avenue and right in front of the ocean. The hotel is clean and the bed was comfortable, but the property clearly needs renovation. The toilet area felt very small and somewhat claustrophobic. There is also noise at night from nearby restaurants and music from the surrounding area. I personally sleep deeply, so it didn’t bother me, but light sleepers might find it an issue. Overall, it’s a reasonable option for a short stay if you want an affordable beachfront place in a very central area.

The ocean was barely visible. The pool was too small to swim lenghts

The staff was friendly, great location

People at the check in were not very well trained. They are not up to date with guest using their credit card, not willing to call to verbally verify when their machine does not approve the card. This is a common practice in any respectable hotel. Not very friendly. The sheets were never changed during 8 days. Location great but lousy service. Be aware.

Service was the worse in restaurant and front desk. My first day arriving. My welcome was my room number no instructions on where the restaurant and pool was no wi fi password was given.

They had construction going on during our stay. The floors in lobby were being replaced, which is disappointing because the old floors looked and suited the aesthetic better. So the constant noise and tape and dust was a bit overwhelming. We couldn’t even enjoy the restaurant next door due to the constant noise through the day. The staff were very friendly and helpful. The food and drinks at the rooftop were surprisingly delicious. The passion fruit margaritas and salmon were *chefs kiss*. However, the pool was super cold, didn’t even get in almost wish it was heated but the weather wasn’t too hot.

Very clean. Very friendly and a really nice place in general. Enjoyed my stay & would recommend

The room was cool but definitely had some issues. For example the paint was peeling, the sofa broke, the shower knob was weak and pulled out of the wall. One of the elevators was broken, but we were on the 2nd floor so we walked the majority of the time. JP (Juan Pablo) was great as was the blond at the beach bar, but Armando at the beach bar was HORRIBLE. The rooftop bar and pool were also very cool, but the pool was freezing cold and the drinks were ridiculously expensive. And in the future I most definitely won’t pay the extra money I spent to stay here since the beach bar was open as was the rooftop pool and bar. Anyone can go! The music was super loud since they put us in a room next to the MUZA, and btw, that MUZA balcony was disgusting and sadly we had to look at it when we sat outside and played cards. They also decided to redo the reception area floors when we were there so that was another minus. The Lucia a hotel uses the same reception desk and it less money AND has a better beach bar and beach chairs. All of the Carmen hotel beach chairs were broken.

The hotel front desk staff were incredibly rude. The room smelled of mold and had cockroaches, the bedside lamps had broken light bulbs, and the towels were very old and stained. The hotel is located right next to a bar that plays very loud music until 4 am, so it's very noisy and impossible to sleep. Repair work is being carried out on the floor in the lobby. I do not recommend this hotel.

The staff was absolutely amazing? However the room itself could use some updates and better cleaning. The balcony had a Jacuzzi however, the Jacuzzi did not have hot water. The balcony could’ve actually had better cleaning as well.

Start with the good. Hotel is right on the beach. There is a good beach club attached and food. Amazing views from the top floor bar area. Room designs are fun and balcony is nice. Front desk staff was quick to address any issues. Meena was wonderful. Unfortunately, the hotel is located next to open air night clubs that play extremely loud music until 4 am every night which is a big issue all along 5th Ave. Your room just thumps all night so don't plan on sleeping or bring ear plugs and headphones. We tried moving rooms but there was no availability and they said it wouldn't make much difference anyway. Toilet poorly flushes and sometimes not at all. You also are not allowed to flush any toilet paper. yuck! The hotel, in it's prime was probably top notch and a big effort was put into the design, but it's a bit tired and needs some TLC. Cleaning staff did a nice job with cleanliness in our room. We tried toughing it out but after 4 nights we had to check out early due to the noise and their supposed to refund us the remaining nights, so we'll see if that happens. If you don't mind not being able to sleep and the few other items I mentioned it's a good value. It really is too bad for hotel owners and guests that nothing can apparently be done with all these nightclubs near 5th ave. playing crazy loud music and no one is even in them most the time!