The Carmen Hotel - Ocean Front

Hotels
8.0
/10
Very Good
716 reviews

What Guests Say About Their Stay

Jackie

10.0
/ 10
Very nice room but definitely starting to show its age. Main vent in center of room leaked water the entire stay. For the proce and location its well worth it though.

Scott

10.0
/ 10
Right on the water. Clean room. There is no parking so you have to walk a few blocks to get there

Taylor

10.0
/ 10
Amazing stay!! Thank you Diego and the deck 5 crew for making it such a pleasant stay. -Taylor
In the Area
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Calle 8 Norte Manzana 4 #876, Zona Maritima Colonia Centro, Solidaridad, Estado de Quintana Roo, Mexico, 77710

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
The Carmen Hotel - Ocean Front is a hotel is located at Solidaridad. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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The Carmen Hotel - Ocean Front Address: Map & Location

Calle 8 Norte Manzana 4 #876, Zona Maritima Colonia Centro, Solidaridad, Estado de Quintana Roo, Mexico, 77710
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Discover More About The Carmen Hotel - Ocean Front

Location


The Carmen Hotel - Ocean Front is a hotel is located at Solidaridad.

About The Carmen Hotel - Ocean Front

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from The Carmen Hotel - Ocean Front exclusively for you.

Get precious and unforgettable moment during your stay at The Carmen Hotel - Ocean Front.

All facilities in The Carmen Hotel - Ocean Front

Others The Carmen Hotel - Ocean Front
Others

Food and Drinks

  • Bar
  • Poolside bar
  • Breakfast
  • Snack bar

Public Facilities

  • Others
  • Restaurant
  • Smoke-free area
  • Elevator

Hotel Services

  • Tours
  • Luggage storage
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Romantic proposal packages
  • Beach umbrella
  • Outdoor pool

General

  • Rooftop terrace
  • Terrace

Connectivity

  • Free WiFi

Accommodation Policy & General Information in The Carmen Hotel - Ocean Front

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for cooked-to-order breakfast: approximately MXN 280 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 3.30 per accommodation, per night

We have included all charges provided to us by the property.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 18:00
Check-out:
Before 11:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 18:00 - to 11:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Carmen Hotel - Ocean Front
37
Number of floors in The Carmen Hotel - Ocean Front
5
Another facilities in The Carmen Hotel - Ocean Front
Bar, Poolside bar, Breakfast, Snack bar, Others

Frequently asked question in The Carmen Hotel - Ocean Front

What are available facilities at The Carmen Hotel - Ocean Front?
There are top facilites at The Carmen Hotel - Ocean Front such as Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator. (some may require extra charges)
What Time is Check In & Check Out at The Carmen Hotel - Ocean Front?
Check-in time at The Carmen Hotel - Ocean Front is staring from 15:00 - 18:00 while the latest check-out time is at before Before 11:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does The Carmen Hotel - Ocean Front provide breakfast?
Yes, The Carmen Hotel - Ocean Front provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of The Carmen Hotel - Ocean Front?
The Carmen Hotel - Ocean Front is officially classified as a 4.5-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does The Carmen Hotel - Ocean Front have?
The Carmen Hotel - Ocean Front has 5 floors.
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More Reviews from Other Guests in The Carmen Hotel - Ocean Front

8.0
Very Good
From 716 reviews
Cleanliness

8.6

Room Comfort

8.8

Location

10.0

Service and Facilites

8.4

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Traveler Reviews The Carmen Hotel - Ocean Front

Number of reviews per page
20
40
Top reviews
Payton Sydney
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overall, nice beach access hotel right on the Main Street in playa del Carmen. Walkable distance to shops, restaurants and beach.
Janice
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I left a gold wedding ring in the room by accident, when i checked out. I phoned.. thirty minutes after check out but the number was not in service..no numbers were in service. My emails bounced back as not able to deliver. ..I had a plane to catch so I had to leave it. Two phone numbers that didn’t work and two emails that were not able to deliver. That.. is poor service so someone has my wedding band!
Read More
Alejandro
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The view was okay and the same with the room. It is in the center of town, half a block from the 5th avenue, so it is noisy and I prefer more peace.
breon
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Stinky musty ass smelling room
Regina
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Terrible hotel. Just spend a little more and stay somewhere else. When we checked in it felt like we were bothering the receptionist. She just asked for our ID’s and credit card and went straight to letting us know that if we lost the key we will get charged for it. That’s pretty much all the information she gave us. We asked for two room keys, since it was two of us, and she said we could only get one…. The music from Sr Frogs it’s ridiculously loud and it does on all day. You will be up at 8am with all the roosters from the lot across from the hotel. We didn’t have hot water the first day. One of the elevators was broken for two days. The swimming pool area could be really nice but looks like they just gave up on this hotel. The bar is a total joke, the pool furniture is old and dirty. The water is freezing. The bar staff is very unwelcoming. And to top it off when we asked pool staff for pool towels they said we had to go to the lobby for them lol. I’ve stayed in 20 different hotels in playa del Carmen and this is the first time I write a review.
Read More
Eric Ming Yin
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The room was dirty and had bubble gum on the sheets
Sandra
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We liked the room ,even though it wasn’t the one I thought we were supposed to get! Front desk were nice. proximity to all the action was nice.
Kenneth
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Clean room. Affordable drinks but no bath towels.
MIGUEL ANGEL
icon-Leisure
Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Fue una gran experiencia quedarme en The Carmen
Irina
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

I had a sunrise suite and the view was breathtaking!
Jackie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Very nice room but definitely starting to show its age. Main vent in center of room leaked water the entire stay. For the proce and location its well worth it though.
Yessenia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Beautiful hotel !! The service amazing .
Erendira
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

The location was great for this hotel. However the staff was rude and dismissive. Also, a couple of our rooms were not thoroughly cleaned even after mentioning to cleaning staff that there was a roach in the room.
Bruce
icon-Leisure
Leisure
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Staff VERY unfriendly
Jesse
icon-Leisure
Leisure
6.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Location is great. Staff can be more friendly
Scott
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Right on the water. Clean room. There is no parking so you have to walk a few blocks to get there
Matthew
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great location a little pricey and outdated
Romaldo
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Nice location and good staff. Food was not good.
Jasmine
icon-Leisure
Leisure
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Staff was super friendly and helpful. I felt safe the entire time as a solo traveler. Great happy hour specials and tasty food options. Menu pricing was similar to surrounding restaurants. It was exactly what I needed.
Jennifer
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Stay was Great
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 The Carmen Hotel - Ocean Front

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 716 reviews
Cleanliness

8.6

Room Comfort

8.8

Location

10.0

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews The Carmen Hotel - Ocean Front

Number of reviews per page
20
40
Top reviews
Payton Sydney
8.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Overall, nice beach access hotel right on the Main Street in playa del Carmen. Walkable distance to shops, restaurants and beach.
Janice
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I left a gold wedding ring in the room by accident, when i checked out. I phoned.. thirty minutes after check out but the number was not in service..no numbers were in service. My emails bounced back as not able to deliver. ..I had a plane to catch so I had to leave it. Two phone numbers that didn’t work and two emails that were not able to deliver. That.. is poor service so someone has my wedding band!
Read More
Alejandro
icon-Business and Leisure Family
Business and Leisure Family
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The view was okay and the same with the room. It is in the center of town, half a block from the 5th avenue, so it is noisy and I prefer more peace.
breon
2.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Stinky musty ass smelling room
Regina
icon-Leisure with Friends
Leisure with Friends
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Terrible hotel. Just spend a little more and stay somewhere else. When we checked in it felt like we were bothering the receptionist. She just asked for our ID’s and credit card and went straight to letting us know that if we lost the key we will get charged for it. That’s pretty much all the information she gave us. We asked for two room keys, since it was two of us, and she said we could only get one…. The music from Sr Frogs it’s ridiculously loud and it does on all day. You will be up at 8am with all the roosters from the lot across from the hotel. We didn’t have hot water the first day. One of the elevators was broken for two days. The swimming pool area could be really nice but looks like they just gave up on this hotel. The bar is a total joke, the pool furniture is old and dirty. The water is freezing. The bar staff is very unwelcoming. And to top it off when we asked pool staff for pool towels they said we had to go to the lobby for them lol. I’ve stayed in 20 different hotels in playa del Carmen and this is the first time I write a review.
Read More
Eric Ming Yin
4.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

The room was dirty and had bubble gum on the sheets
Sandra
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

We liked the room ,even though it wasn’t the one I thought we were supposed to get! Front desk were nice. proximity to all the action was nice.
Kenneth
8.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Clean room. Affordable drinks but no bath towels.
MIGUEL ANGEL
icon-Leisure
Leisure
10.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Fue una gran experiencia quedarme en The Carmen
Irina
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

I had a sunrise suite and the view was breathtaking!
Jackie
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Very nice room but definitely starting to show its age. Main vent in center of room leaked water the entire stay. For the proce and location its well worth it though.
Yessenia
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 26 week(s) ago

Expedia Group verified review

Beautiful hotel !! The service amazing .
Erendira
icon-Friends and Family
Friends and Family
6.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

The location was great for this hotel. However the staff was rude and dismissive. Also, a couple of our rooms were not thoroughly cleaned even after mentioning to cleaning staff that there was a roach in the room.
Bruce
icon-Leisure
Leisure
2.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Staff VERY unfriendly
Jesse
icon-Leisure
Leisure
6.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Location is great. Staff can be more friendly
Scott
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Right on the water. Clean room. There is no parking so you have to walk a few blocks to get there
Matthew
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Great location a little pricey and outdated
Romaldo
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Nice location and good staff. Food was not good.
Jasmine
icon-Leisure
Leisure
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Staff was super friendly and helpful. I felt safe the entire time as a solo traveler. Great happy hour specials and tasty food options. Menu pricing was similar to surrounding restaurants. It was exactly what I needed.
Jennifer
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Stay was Great
Number of reviews per page
20
40