Hôtel Newstar Montréal

Explore Hôtel Newstar Montréal
6.8
Pleasant
From 1,523 reviews
Cleanliness

7.0

Room Comfort

7.2

Service and Facilites

7.6

Traveler Reviews Hôtel Newstar Montréal

Number of reviews per page
20
40
Top reviews
Fouad Abou
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The bed we booked was supposed to be queen size but the one in both rooms were double and we didn’t get room service like for the bed and the towels.
Akzana
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

This was the worst hotel I’ve ever stayed at. We got there around 10pm and our room with a kitchenette wasn’t cleaned, so they switched us to a basic room for one out of three nights and didn’t offer a partial refund. The basic room smelled like crap and fart as I opened the door. The floors were sticky. The bathroom was pathetically tiny; the standing shower is barely enough for my size (I’m 5’ and 160 lbs). The water hit the wall and you can’t adjust it, so it’s hard to take a proper shower. The shower was also dirty and had some black spots. The kitchenette room wasn’t any better - no drawers, small room, same tiny standing shower. The photos they use are inaccurate, it is NOT that clean and big. There’s no bathtub. Also, we booked on Expedia and it was $142/night. We later checked again when we got there and it was suddenly $86/night. Not even worth $86, and a total rip-off at $142. Do not recommend at all. The location is 10km from downtown Montreal which is its only plus.
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veronica
icon-Leisure
Leisure
4.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Good location and the front desk lady was really nice
ruben
icon-Friends and Family
Friends and Family
8.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

Tout à été bien
Veronika
icon-Leisure
Leisure
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Floors were dirty when i checked in. No air freshener or toiler brush in the room. Windows do not open to let the fresh air in. Staff was friendly and welcoming. Walls are paper thin and you can hear every neightboor. But, on the positive side, there are quite a few options of transportation
Jeny
2.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

They said they dont have any room left.
Ming
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Room is clean, evening stuff was very nice, but not the morning stuff.
Claudio
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great place ,and the area around
NASSER
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Reception staff were not receptive.
Roland
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Bon rapport qualité-prix !
Maria Do Carmo
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

When we checked in, they gave us the wrong room. Had cigarettes burns on the tub even though it was a smoke-free room. The room we booked was a good size.
Badra aly
icon-Business
Business
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Propre et coin tranquille et sécuritaire
Carl
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

business friendly
Benjamin A.
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Service can be much better. Even though I paid when I checked in, I kept getting calls asking me to go finalize my payment before I check out. Poor customer service due to lack of communication among staff or staff not knowing their responsibilities
bachir
icon-Business
Business
6.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Its very niosy the people they are not respecting othere when they are sleeping
H
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Walked into the room and it smelled like someone had smoked in the room. Asked to have room changed but they did not have another in the same area as our families room that we were with. Kept air on and had to spray my perfume but still had the smell.
Donald
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Stove and microwave, but no plates, no cups, no cutlery, no drinking glasses, no pots and pans. Otherwise, this property meets the basic needs: decent bed and pillows, clean and properly maintained bathroom room and relatively quiet.
Wagner
2.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

My experience was horrible, the room was smelling cigarettes, specially the pillows. I found a dead mouse in the washroom fan, the washroom was too old and dirty. I wasn’t expecting a 5 stars room, but at least I was expecting something like I saw in the pictures at the website hotels.com If I could I’ll get my money back. My experience was the worst I ever had in all the hotels that I have been in Canada.
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Gary
6.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

location and price was good. Front desk staff helpful
LIANG
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The room is clean.
Number of reviews per page
20
40