Hôtel Newstar Montréal

Chambre confortable, mais un peu cher.

This was, without a doubt, the worst hotel experience of my life. For two nights, we paid $550, which made the condition of the room even more disappointing. The pillows were old, worn out, and completely flattened, making it almost impossible to sleep comfortably. The room faced a very busy road, so traffic noise was constant throughout the night. On top of that, the refrigerator was so loud it sounded like an airplane engine turning on every few minutes. The room itself was in poor condition, with damaged and peeling furniture and fixtures. Some of the towels had holes in them, and the shower gel dispenser was completely empty upon arrival. The most concerning issue was finding a cockroach in the bathroom. When I reported it to the front desk, my concern was simply ignored. I also specifically requested that housekeeping not enter our room during our stay, yet they still came in while we were out. When I asked the front desk for replacement pillows, they handed us pillows with no pillowcases, delivered in a garbage bag. The only positive thing I can say is that the housekeeper appeared to be working hard to keep the room clean despite the poor condition of the property. Unfortunately, that was not enough to make up for the overall experience. I would not stay here again and cannot recommend this hotel to others.

It was a best deal for a short stay in a great location. The bathroom needed some overall maintenance. The cleanliness was excellent.

Concerning

Rooms were clean,

Une odeur désagréable dans la chambre, le mini frigo et la clim étaient très bruyants. Le lit grinçait et il y avait des cheveux entre le drap et le protège matelas. Accueil so-so La jeune demoiselle au déjeuner a été très accommodante. Hôtel ok pour une nuit mais je n’y reviendrai pas

It has a Kitchennette but with out any kitchen utensils, I asked in reception and they told that I have to pay for rent the utensils or bring them. If I am traveling, why I have to bring kitchen utensils? really bad thing. I chose this hotel because has kitchennette. Also in website it publish tha has storage luggage service and when I ask for it, the hotel say NO.

Good place, bar and restaurant at the same place. Close to everything you need.

Heavy smoke smell in our room we asked to move rooms. Took a few days but they did move us rooms. All of our clothes smelt terrible. Cleanliness is an issue at this hotel.

Our bed sheets weren't changed once we ran out of toilet paper three times and they only changed our towels once. The room was cleaned once in a week while we stayed. Stay somewhere else the room smelled so bad when we arrived and the smell came back after we went out for the day and returned

Price was good for a F1 race weekend

No

Because of all the bad reviews I read online, I was a little afraid of staying there. 1. The Hotel is nice size, located in a convenient location. There are Italian restaurants around the corner, and a nice cafe offering really great coffee and pastries. Just a few minutes of drive, there are Asian restaurants offering Vietnamese. Chinese and Thai food. You can get to downtown area via public transportation relatively easy and cheaply once you find out how it works. 2.The hotel service is minimum but they respond very well for your request. Daily cleaning and towel service is required to be requested in a day's advance, and they all met our expectation. 3. The room is clean and is not too small. Bed is comfortable. Bathroom is small but not to be complained too much. I stayed much smaller ones. The overall cleanness can be improved but we are talking about budget hotel and it is not too bad. No major mishap. 4. Staff is very helpful and courteous and generally nice. All the encounter was good. 5. The reason I shaved off 1 star is because of late check in hour (4 pm). We got there at 2pm and need to be somewhere at 4. They even refused to take in our luggage. That was the major problem for us. Overall, I liked the hotel very much. Reasonable price, convenient location, clean, spacious and nice staff.

The place was super clean and the staff was just super helpful!

Nice stay for the F1 race. Quiet, and great to have free parking!

The hotel is good for the price you pay.

Très bien. Lit super confortable

our non smoking room had thick smell of smoke, we asked to change, they said we should have asked earlier, that customers smoke in rooms they're not supposed to and that they cant control that, and they didn't have any rooms to accomodate us

Dirty! Very dirty! Do not recommend! Also when i complained about the noise (at 11pm, 11:30pm and midnight) nothing was done about it.

It was okay, but not a quite stay