Hôtel Newstar Montréal

All was reasonable

Great place for a great price. Restaurant on site and plenty of other places to eat nearby.

I was worried about staying here after reading some of the reviews, but I was very pleasantly surprised because it was safe, quiet, imperfect if you just need a room to sleep in. It’s about 20 minutes drive away from downtown so it’s somewhat pretty quiet actually. I really don’t have anything to complain about. It was exactly as promised. I would definitely book here again if I needed to the staff were very helpful as well if I had any questions.

les chambres étaient propres, les draps et serviettes aussi propres; par contre, le nettoyage de chambres et le changement de draps et serviettes n'étaient pas fait toujours les jours, il faut en faire la demande avant, il fallait attendre le lendemain pour changer les batteries de la télélcommande de télévision parce que le responsable n'était pas là; le couloir sentait de la cigarette. Mais en générale, nous avons passé un bon séjour avec la famille. Si c'est possible de faire changer tous les tapis et renouveler la peinture dans le couloir. Merci pour l'accueil.

All good

J’ai passé 9 jours à cette hôtel et j’ai vraiment aimé

We really enjoyed our stay .

Good room

Big room and clean - people friendly

bien situer, grand stationnement,propre

Great place, my girlfriend and I really like it

‘

Very good service thanks for everything

Room was just okay, upgrades are needed in areas, had a mini kitchen in unit but nothing to cook with not even utensils. Restaurant on site was good, good food and reasonable prices. Laundry on site, it was $3 per was and $3 per dry, convient though. Alot of people hanging around outside, sometimes felt sketchy. Overall it was fine for the week but probly would not return.

Very friendly professional staff. Delicious food at the restaurant attached. Large selection of food. Clean rooms. Great air conditioning. Very comfy bed and sheets. Beautiful area. Lots of restaurants close by. Great coffee. Affordable price. I will stay again. Dave Bruni

Pas une bonne odeur dans la chambre, et plus de petites mouches une infection. Et au départ il avait une personne qui dormait en plein milieu du corridor… Pas une belle expérience.

Lits propres pas d’ustensiles ni de chaudron dans cuisinette.

My husband and I stayed at Newstar Montreal from June 23 to June 30. The room was clean, and although the air conditioner was quite noisy, it worked well. Unfortunately, our overall experience was very disappointing because of the terrible customer service. When we checked out, I accidentally left two hoodies in the closet by the room entrance. As soon as we realized it, my husband called the hotel to ask if they had been found so we could pick them up a couple of hours later. Every time he called, he was told he would be transferred to the front desk, but he was simply left on hold. After several attempts, they stopped answering our calls altogether. In the end, we decided not to waste our time going back. It was only clothing, but I can’t imagine how frustrating this would have been if we had left something valuable. Because of the extremely poor customer service, I would not recommend this hotel and would never stay there again.

The only redeeming quality was the front desk staff who allowed us early check in and very helpful on checkout. But this hotel is dirty and tired. Musty smells, sketchy clientele, bathroom that I wouldn’t step into and a kitchenette that was beyond dated and gross. I needed to be close to a venue I was attending but I would never stay here again…they should not be charging $200/night.

This hotel was actually quite nice. Maybe my expectations were low but I was pleasantly surprised by how clean the room was. Did not hear any road noise at all. Staff was super friendly. My only complaint would be I prefer very thin pillows and the room only had thick ones. Nothing against the hotel and I did not deduct any stars for this. Overall a good stay.