Hôtel Newstar Montréal

☺️🙃

Restaurant on site, easy access to hiway and great comfortable rooms

Dirty bathroom, all the floors,doors. It's good if price for a night around 80 CAD not more.

Unfortunately, my stay was very disappointing. The room was not clean, the beds were uncomfortable, and it was extremely noisy throughout the night. The toilet was not working properly, which was very inconvenient. Also, if you arrive late, it is very difficult to find a parking spot. Overall, I did not feel safe during my stay and would not recommend this hotel.

Very reasonable price and pet friendly hotel, will definitely visit back next time when we in town.

Clean rooms and good staff.

We had a King Bed Room for two for two nights and we felt satisfied with everything. We are happy with the Staffs and Services. We didn’t use Wifi for our two iPhones but just a little while for iPad; And Wifi was also good. We will come back here if we need a place to stay again in the future.

Clean Rooms

I would not recommend this place for tourist. Sorry.

Terrible! Saw many people stolen a car just outside my window! The staff knew it as well. But they choose ignore it! The worst experience in my life. I don’t know why the Expedia still promote their rooms? Terrible! The worst hotel!

Friendly staff and clean rooms. They have an onsite restaurant which was convenient

I realize it’s a ‘value’ property, but my stay was well below budget expectations. Check in correspondence was all in French (thanks Google Translate) with the exception of the two check-in/out ladies, the staff were indifferent, unattentive and borderline rude. Woke up at 3am to find an ant colony living under the bedside lamp. Bathroom floor towel also covered in ants. I had to leave and it was 4am. Charged my card the room plus two deposits. Greasy dive hotel, don’t bother.

Des four.ies dans otte chambre. On a dû changer de chambre.

Pet fee was ridiculous. Almost $50 for 1 small dog

This is a very bad hotel. I parked my car in the hotel parking lot, and when I woke up, the car had been stolen. It is not a safe hotel at all

La chambre est propre et Jolie Mais pas insonorisée du coup tous les bruits se resentment. Nous n’avons pas bien dormi car à chaque fois que le voisin ouvrait sa porte on avait l’impression que c’était la nôtre, aussi la porte d’entrée du corridor faisait Trop de bruits. Sinon tout le reste etait bien.

Staff were friendly

Rapidité du service. Cordialité. Le restaurant à même l'hôtel. C'était parfait

Thanks

When I booked the hotel through Expedia, I selected the “pay on arrival” option. However, the hotel charged me for the first night, the day before my arrival. I attempted to contact the front desk multiple times—over five calls—and was hung up on at least four times before someone finally answered. When I asked why my calls were not being answered and why I had been disconnected, the response I received was dismissive and unprofessional. On the day of my checkout, I also questioned why I received an email instructing me to go to the front desk to settle my bill, even though I had already paid upon check-in and provided a $150 deposit, which had not been disclosed at the time of booking. I was told that I did not owe anything and that the message is automatically sent to all guests. This explanation was confusing and unnecessary. Overall, I found the level of customer service extremely poor. The room was acceptable overall, but somewhat dusty—particularly around the TV. I also noticed in the bathroom a buildup of calcium on the showerhead, which was unpleasant. When I arrived on May 1st at around 11:30 p.m., I noticed a police car and an ambulance on-site. The following day, there was another police presence, and on the night of May 2 to May 3, I observed three police cars. This repeated activity raised concerns and led me to question why emergency services were being called to this location so frequently. Great service and food from the hotel restaurant.