Overall Ratings & Reviews Embassy Suites by Hilton New York Manhattan Times Square

I definitely do not recommend this hotel. The rooms are extremely small, it was dirty upon arrival, floors were gross and did not appear to have been cleaned in some time, hair all over the bathroom, bugs stuck to the ceiling and the pillows smelled awful. They “cleaned” our room one day and it was still so gross, they only made the bed and changed out towels, they did not refill shampoo or conditioner.

The location of this hotel could not be beat. With walking distance of attractions and close to subway stations and Penn station for trains (8 min walk). Breakfast had lots of choices and the happy hour was nice to have a drink and recharge. The only complaint is that the space for breakfast/happy hour is tight, lots of people and not much room (but it is in the middle of NY and space is premium). The staff at every turn were professional and pleasant. One thing to be aware of is the mandatory $30 resort charge PER DAY! You get the credit at the restaurant/bar but be aware - use it or lose it!

Breakfast dining very crowded, difficulty in finding seats

I did not like the staff in the business next door being able to see cleanly into my room, but that's the city for you!

Wait time to check in was weird l, staff not helpful even though we had already checked in and held bags while waiting for a room. Lack of seating in the few areas for “free” amenities. My room was handicapped and didn’t have a full length mirror. I was told all rooms have it but mine clearly didn’t. For the price point I paid I should have. I’ve stayed at embassy suites many times this isn’t a good one, even the free breakfast wasn’t good. The location was nice, it was close to the places I wanted to see.

The staff are incredible. The room was clean and comfortable. Did I mention all the staff are incredible. They are extremely helpful and provide excellent customer service. The breakfast and evening reception are very busy and it is difficult to find a table at times and definitely worth attending.

Hotel was adequate...lots of construction out front...the patio on the pic is not complete...breakfast area is small...a city tax is added nightly and can be used at bar for drinks...staff was great...they did their best to make it papable...only minutes away from Empire State bldg... would I stay here again... probably not...I would explore other options...just my $0.02

The location of the hotel is excellent—just steps away from Bryant Park, Times Square, and other major attractions. The hotel is clean and staff are friendly and attentive. The hotel includes some appealing perks like a daily cocktail hour and breakfast, along with a nightly bar credit. However, it’s important to note that these amenities are built into the steep room rate and extra charges that are incurred when you check in, so you're essentially paying for them in advance (even if you don't utilized them). Unfortunately, the value doesn't quite match the cost, particularly given the limited seating during breakfast and happy hour, and the long elevator waits, which can exceed 10 minutes during peak times. Guests on lower floors may not feel the impact as much, but if you're staying on a higher floor—like the 32nd—be prepared for significant delays, especially when checking out with luggage. We won't book this hotel again due to feeling so cramped everywhere. If you're looking for a hotel to spread out in and relax in common areas, this isn't it.

Despite having booked our stay here (and paying for it in full, and receiving confirmation from hotels.com), we did not stay here because hotels.com never confirmed our reservation with the hotel and the hotel was fully booked when we arrived. As a result, we ended up spending almost 2 hours in the lobby of the hotel, on the phone with hotels.com trying to get a reservation somewhere else nearby. The hotels.com rep was very nice and tried to be helpful but other hotels were booked as well. She also had to keep going back and forth between me and the various hotels she tried as she was trying to confirm availability. This ate up the bulk of our afternoon. There really was no excuse for this situation. Clearly this is a review for hotels.com rather than the hotel, though the hotel personnel did nothing to help us.

It was wonderful!!

Hotel is in a great location and could walk most of my stay, Nadia was super helpful during check in, happy hour has a good buffet selection to snack on chips and salsa, yogurt and granola, popcorn, cheese cubes, fruit, and a soda fountain. I will definitely be back. Con to my stay- hairs in and out of shower could use a deep clean, sink stopper broken had to open with my hair clip, and floors had a residue but can be easily cleaned with Mr. Clean Antibacterial solution.

It was the perfect location for our first trip to NY

Beautiful room Great location. Pass on the cocktail hour, not worthy.

Every time we tried to have a shower, the fire alarm would go off. The rooms are incredibly small and yes, I know it’s New York City but this was small and very badly laid out. There is no room to set up a bag, unlimited closet space. Breakfast was OK. It was just a standard breakfast, but it was next to impossible to get a seat for a hotel this size. There’s probably only 100 seats for breakfast by the 35 story hotel.

It was a nice hotel. Clean. My only complaint is that the elevators were very slow. Staff were friendly

I met a amazing staff member his name is Kevin he works in the area we had breakfast each morning he provided us with excellent customer service he always had a smile on his face even when it was quite hectic like on Easter Sunday it was crazy busy but he went over and beyond to make sure we had everything needed great guy

Great location, walking distance to many places (Time Square, Rockafeller Center). Long , but walkable to (Little Italy, Chinatown, SoHo), approximately 2.5 miles. Great Chinese food across the street! Staff super friendly, bartenders amazing! Rooms clean and had everything we needed for a comfortable stay! Would stay again.

Need parking arrangements closer to hotel

The room was very small, and it should be a suite. In my understanding, the suite is when the living space is separated from the bedroom, it was not, I even didn't t have space to open my suitcase.

Loved our view of The Empire State Building from our room on the 37th floor!