Embassy Suites by Hilton New York Manhattan Times Square

Good stay very nice staff. Only complaints are elevator wait time and faucet in room didn’t work well. Would stay again.

Stayed at this hotel several time with good results. This time: 1) Room not ready by check in time, 2) inconsistent temperature all night...hot, then cold, 3) Fire alarm went off at 7:30am...no communication and woken up earlier than we wanted. Average stay at best.

Wow! The best customer service ever! dinu @the desk for airport. Transfers was great. He went out of his way to help us when our flight was delayed. He kept our car ready for us even though we were late. If you ever go there, make sure you book Your transportation with DINU. The front desk ladies were amazing. Really good customer service everywhere around the hotel.

The hotel was not as clean as other Embassy Suites I've stayed in. It is close to Times Square so it's not quiet. It's convenient to Times Square, Empire State Building, Summit One Vanderbilt, Broadway and transportation. Walkable. I think the staff do the best they can but it is a really busy area and a really busy hotel. Kudos to Dinu for all his help. Breakfast was ok.

Excelente ubicación volvería a ir sin duda fue un Viaje Familiar la pasamos Genial

This hotel offers excellent customer service and hosts great social events for guests. The food and drinks were outstanding, especially the chef's omelettes. Happy hour was enjoyable. I had an amazing time.

I was a bad experience, water comes in the room. Very small room, they confirmed sofa bed, but to open bed there is no space.

Almost everything was great. Two things needed some adjusting. One, we were in Room 3900 and the television was at a 90 degree angle to the bed. Not comfortable. The second thing was there was no room for storage for clothes and haberdashery. We were there for 5 days and we had to go in and out of our luggage to dress and use good hygiene. Futhermore, all that was needed was a couple of shelves in the bathroom as there was usable wasted space in there. Otherwise, everything else was great. Kevin is an exceptional worker on the fourth floor. His service was second to none. The front desk and your general manager were fantastic. We suggest you make those slight changes and my wife and I will exclusively stay at your hotel every time. We are in New York an average of three to four times a year and recognize the gem this hotel could be. My phone number is (915) 637-3295 and my name is Nelson De Jesus if you have any questions. I own a business so I recognize excellent value. Thank you.

Excellent service

Felt cramped and staff not very friendly...

From the moment my 9 year old granddaughter and I arrived from Cincinnati, Ohio, until the moment we left, we loved this place! The desk staff, and Dinu, were just so friendly and kind and helpful….and always smiling. I hope I get to return. I will definitely book this hotel again! Where else can you go to sleep, looking at the Empire State Building, dressed in blue!?

I loved the room, it was set up as sort of separate spaces even though it wasn’t a large room. Very comfortable for one or two.

Room size really small so wouldn’t call it a suite. Busy hotel with small space but comfy rooms. The chain membership gives you extra perks like selected drinks free in the evening. Breakfast room is tiny for the number of rooms. Location brilliant for Times Square and public transport access.

Thee property was really excellent in sense of location.

The hotel did not have hot water. There was always a wait for the elevator.

Cleanliness

Great location but the rooms are quite small. We checked in early. They sent me a text when our room was ready. We got there shortly after to find that they gave our room away and we had to wait. The breakfast is nice but the space is small. You are sitting on top of others in the dining space. We were there three nights and two of those mornings, we were greeted by a 7:30am fire alarm. We enjoyed our time in NYC but I don’t think we would stay there again.

Loved staying here. Highly recommended. Very clean. 2 complimentary drinks each and snacks from 5:30pm till 7pm. $30 per room per day to spend in restaurants/ bar. Comfortable room, clean and very quiet. Great location 6 min walk from Penn Station and Grand Central. 5 mins to Bryant Park or Times Square

The staff of the hotel was friendly and tried to accommodate you as much as possible. The location is excellent!

The location was close to the train station and many of the places we planned to visit. Another family member had a different room for one of the nights we were staying there and they honored my request to have us all on the same floor which we all appreciated!