Embassy Suites by Hilton New York Manhattan Times Square

Nice view and clean

I've stayed here multiple times

Excellent location, walkable distance to Times Square, Grand Central, Public Library some parks and other attractions. Staff are very friendly. Decent complimentary breakfast, the only thing is that the restaurant area is not big enough for the capacity of the hotel, so it’s kind of hard to find a table easily.

The location is close to everything, but too loud at night from the street traffic The room is smaller than expected

Walkable to Time Square, New York Public Library. Close to Penn Station and subway stations. The hotel’s free breakfast is very nice. It offers the free afternoon beer, wine and snacks.

Convenient walk to times square. Beds were not comfortable at all.

A very good mid-Manhattan location. Very walkable. Minutes from Time Square, Broadway theaters, many restaurant options. Prime place for couples of all ages.

Fair condition

Location is perfect, excellent work of almost all staff members. Breakfast is very convenient. Evening drinks and vouchers are great surprise. Bedding is really good.

Awesome stay! Complimentary water bottles would be a good addition to the experience.

Overall, the hotel is well located and convenient to a subway, and not far from Times Square. I was surprised by the friendliness of the staff at both the front desk and in the breakfast room. Every staff person that we encountered was friendly and bent over backwards, offering to do things for us, a surprise for New York. Rooms were delightful, but not spacious.

This was our second stay at Embassy Suites. The staff is very customer oriented, friendly and efficient.

I definitely do not recommend this hotel. The rooms are extremely small, it was dirty upon arrival, floors were gross and did not appear to have been cleaned in some time, hair all over the bathroom, bugs stuck to the ceiling and the pillows smelled awful. They “cleaned” our room one day and it was still so gross, they only made the bed and changed out towels, they did not refill shampoo or conditioner.

The location of this hotel could not be beat. With walking distance of attractions and close to subway stations and Penn station for trains (8 min walk). Breakfast had lots of choices and the happy hour was nice to have a drink and recharge. The only complaint is that the space for breakfast/happy hour is tight, lots of people and not much room (but it is in the middle of NY and space is premium). The staff at every turn were professional and pleasant. One thing to be aware of is the mandatory $30 resort charge PER DAY! You get the credit at the restaurant/bar but be aware - use it or lose it!

Breakfast dining very crowded, difficulty in finding seats

I did not like the staff in the business next door being able to see cleanly into my room, but that's the city for you!

Wait time to check in was weird l, staff not helpful even though we had already checked in and held bags while waiting for a room. Lack of seating in the few areas for “free” amenities. My room was handicapped and didn’t have a full length mirror. I was told all rooms have it but mine clearly didn’t. For the price point I paid I should have. I’ve stayed at embassy suites many times this isn’t a good one, even the free breakfast wasn’t good. The location was nice, it was close to the places I wanted to see.

The staff are incredible. The room was clean and comfortable. Did I mention all the staff are incredible. They are extremely helpful and provide excellent customer service. The breakfast and evening reception are very busy and it is difficult to find a table at times and definitely worth attending.

Hotel was adequate...lots of construction out front...the patio on the pic is not complete...breakfast area is small...a city tax is added nightly and can be used at bar for drinks...staff was great...they did their best to make it papable...only minutes away from Empire State bldg... would I stay here again... probably not...I would explore other options...just my $0.02

The location of the hotel is excellent—just steps away from Bryant Park, Times Square, and other major attractions. The hotel is clean and staff are friendly and attentive. The hotel includes some appealing perks like a daily cocktail hour and breakfast, along with a nightly bar credit. However, it’s important to note that these amenities are built into the steep room rate and extra charges that are incurred when you check in, so you're essentially paying for them in advance (even if you don't utilized them). Unfortunately, the value doesn't quite match the cost, particularly given the limited seating during breakfast and happy hour, and the long elevator waits, which can exceed 10 minutes during peak times. Guests on lower floors may not feel the impact as much, but if you're staying on a higher floor—like the 32nd—be prepared for significant delays, especially when checking out with luggage. We won't book this hotel again due to feeling so cramped everywhere. If you're looking for a hotel to spread out in and relax in common areas, this isn't it.