Very nice

Spacious room and deck with relaxing open air bath. Relaxing lounge with open bar. Private onsens were amazing. Excellent food. Helpful staff for every need. Shuttle driver even ran back for an umbrella for me, knowing I was going into town while it was raining.

This hotel was just magical. The room was plenty spacious to accommodate our family of 4 (with two teenagers) and the included dinner and breakfast in the separate restaurant (with private rooms) were delicious. We felt very spoiled! We loved the public baths and did not opt to go to the private bath rooms as we basically had the entire public bath area to ourselves. The funicular that took us down to the public baths was such a fun surprise. And after dinner, they set up a bar and snacks/dessert in the lobby.

Everything is perfect! Just the food is very

The room was spectacular! And the setting was so serene (the lobby, restaurant, and onsen were all immaculate). The dining experiences (both breakfast and dinner) were also very special - definitely a once-in-a-lifetime experience with many new foods to try and impeccable service. My only (small) notes: there is no fitness center and no nearby running/walking/hiking (the property is located off a busy highway with no sidewalks), so if you are an active person, be prepared to do a lot of sitting around! We asked for trail recommendations but were told they didn't exist. We also found that the hotel staff, while very accommodating, were NOT knowledgeable about nearby activities, dining, etc. We really had to fend for ourselves in that regard. Perhaps it was the language barrier, but seemingly simple requests (like laundry service, or calling a taxi), they were not able to help us with. Also, note that the dining is private in individual dining rooms, but it is not IN your hotel room, if that's what you're looking for. All in all, I'd say this is an amazing retreat for 1 or 2 nights if you really just want to unplug and lay around in a beautiful space!

A great hotel but had an issue with ordering wine at the restaurant. On the mobile app menu we ordered a French Chardonnay and it turned out to be 2007, way too old. It was oxidized and we told the waiter who referred us to the sommelier who agreed. We ordered a replacement but when we checked out they charged us for the wine we did not drink. That’s not acceptable and they should not be selling this vintage of white wine, way too old.

Everything! The staff were attentive, the room was immaculate and the food was sensational.

Wonderful

Generally good.

So zen and relaxing, really amazing beautiful property.

Absolutely stunning. Service is top quality. Views are incredible. Highly recommended.

Highly recommend to anyone who wants an amazing experience. The room was spacious and clean. The beds were confortable. The staff attentive, nice and polite. The food was delicious. 10/10

A very nice hotel with a gorgeous environment. The open-air bath is excellent, and the entire atmosphere is calm and relaxing. While the staff speak limited English, it’s clear they are doing their best to provide outstanding service and a memorable experience. If you’re driving, be sure to follow the address from Google Maps rather than the one listed on Expedia. I was misdirected and ended up driving an extra 15 minutes through narrow residential roads in the area.

Excellent ambience for private onsen. Staff are very friendly and some of them can speak English.

Great food, amenities, atmosphere, and service! If you have a food allergy please make sure to remind them right before the meal. They forgot I had an allergy and I ended up needing to take medicine for it. Worked out ok for me but could have been a lot more dangerous for others. Other than that everything was PERFECT though!

The property is modern and quiet; perfect place to wind down from the hustle and bustle the Tokyo and Kyoto/Osaka leg of our trip. The hotel kindly picked us up from the Hakone-Yumoto station via shuttle. Our first kaiseki experience was phenomenal and the staff was very accommodating to the last minute dietary requests of our group. One of the nights, we were accidentally served venison instead of beef and would not have noticed unless the staff hadn’t apologized and asked if we wanted to be served the beef. Having already finished the course without notice (the venison was delicious) we declined since we were getting pretty full at this point. Naoko provided lovely spa services. Thank you so much! Our room was on the 1st floor and it was perfect; nice and spacious. My only critique is the smell within the corridor of the 1st floor. It smelled a little damp/moldy, but very minor inconvenience. Overall, a lovely 2-day stay.

Wonderful experience a superlative modern property with exceptional staff.

Very reclusive area. Close to nature but far from everything else.

細やかな気遣いが

客室が清潔で、スタッフの対応も良かったです。 朝食は和食を選択したが、内容は思ったより普通で、少々不満でした。 貸切風呂も利用させて頂き、風呂から出る時、滑りやすく足に擦り傷ができました。