Everything is perfect! Just the food is very

The room was spectacular! And the setting was so serene (the lobby, restaurant, and onsen were all immaculate). The dining experiences (both breakfast and dinner) were also very special - definitely a once-in-a-lifetime experience with many new foods to try and impeccable service. My only (small) notes: there is no fitness center and no nearby running/walking/hiking (the property is located off a busy highway with no sidewalks), so if you are an active person, be prepared to do a lot of sitting around! We asked for trail recommendations but were told they didn't exist. We also found that the hotel staff, while very accommodating, were NOT knowledgeable about nearby activities, dining, etc. We really had to fend for ourselves in that regard. Perhaps it was the language barrier, but seemingly simple requests (like laundry service, or calling a taxi), they were not able to help us with. Also, note that the dining is private in individual dining rooms, but it is not IN your hotel room, if that's what you're looking for. All in all, I'd say this is an amazing retreat for 1 or 2 nights if you really just want to unplug and lay around in a beautiful space!

A great hotel but had an issue with ordering wine at the restaurant. On the mobile app menu we ordered a French Chardonnay and it turned out to be 2007, way too old. It was oxidized and we told the waiter who referred us to the sommelier who agreed. We ordered a replacement but when we checked out they charged us for the wine we did not drink. That’s not acceptable and they should not be selling this vintage of white wine, way too old.

Everything! The staff were attentive, the room was immaculate and the food was sensational.

Wonderful

Generally good.

So zen and relaxing, really amazing beautiful property.

Absolutely stunning. Service is top quality. Views are incredible. Highly recommended.

Highly recommend to anyone who wants an amazing experience. The room was spacious and clean. The beds were confortable. The staff attentive, nice and polite. The food was delicious. 10/10

A very nice hotel with a gorgeous environment. The open-air bath is excellent, and the entire atmosphere is calm and relaxing. While the staff speak limited English, it’s clear they are doing their best to provide outstanding service and a memorable experience. If you’re driving, be sure to follow the address from Google Maps rather than the one listed on Expedia. I was misdirected and ended up driving an extra 15 minutes through narrow residential roads in the area.

Excellent ambience for private onsen. Staff are very friendly and some of them can speak English.

Great food, amenities, atmosphere, and service! If you have a food allergy please make sure to remind them right before the meal. They forgot I had an allergy and I ended up needing to take medicine for it. Worked out ok for me but could have been a lot more dangerous for others. Other than that everything was PERFECT though!

The property is modern and quiet; perfect place to wind down from the hustle and bustle the Tokyo and Kyoto/Osaka leg of our trip. The hotel kindly picked us up from the Hakone-Yumoto station via shuttle. Our first kaiseki experience was phenomenal and the staff was very accommodating to the last minute dietary requests of our group. One of the nights, we were accidentally served venison instead of beef and would not have noticed unless the staff hadn’t apologized and asked if we wanted to be served the beef. Having already finished the course without notice (the venison was delicious) we declined since we were getting pretty full at this point. Naoko provided lovely spa services. Thank you so much! Our room was on the 1st floor and it was perfect; nice and spacious. My only critique is the smell within the corridor of the 1st floor. It smelled a little damp/moldy, but very minor inconvenience. Overall, a lovely 2-day stay.

Wonderful experience a superlative modern property with exceptional staff.

Very reclusive area. Close to nature but far from everything else.

とても素敵な宿でサービスも心地よかったです。ぜひまた特別な日に行きたいです！！

入住了兩次這家酒店，不是因為喜歡而是旺季也容易預訂，員工一如既往的細心聆聽粗心辦事，check in時問完的問題，入房間後又會敲門進來重複問一次，打擾了休息，叫房間用餐時點了2杯綠茶，遞來2個茶包說要我們自己沖….第一次住房間清潔很好，這次住好幾處地板有頭髮，清潔怠慢了，但是，餐廳的員工服務還是挺好的，每個菜色都介紹得很詳細細心，

今回、母の卒寿のお祝いに宿泊しました。 夕食時にお花のプレゼントをいただき母は大変喜んでいました。タブレットで写メを撮っていただきチェックアウトに写真のプレゼントをしてくださいました。スタッフの方々は皆さん気持ちの良い細やかな対応サービスをしてくださいました。 お部屋はとても広くコスメなど良い物がセットされていました。お部屋に用意してくださったたくさんのお菓子やドリンク類に浴衣？羽織、巾着袋、籠草履、パジャマ、バスローブ調度品は至れり尽くせりでした。

食事大変美味しく又行きたいと思います

ホテルの雰囲気、部屋のデザインは素晴らしかったです。部屋から見える景色も楽しむことができました。 ホテルのスタッフの方も感じが良いです。 でも、残念なことがふたつあります。ひとつは、アメニティが備えられてないことです。部屋にあったのは、袋に入っていないコットンと綿棒だけ（大丈夫かな？）。ヘアブラシもシャワーキャップもヘアゴムも髭剃りもなし。髪の毛が濡れても櫛でとかすことができないので温泉に入るのをあきらめました。SDGsの取り組みだということですが、予約の時に言って欲しかったな。 もう一つは、小皿料理の一つが、二人分一つのお皿に出てきたことです。同じテーブルを囲んでいるとはいえ、他人と小さいお皿をつつき合って食べるのはなかなかむずかしい。相手の方に気を遣って少しだけ箸をつけたものの、相手の方もちょっと戸惑っているようでした。 残念でした。