Facility is dingy, they need to turn lights on and get air flow through the facility. Many other Riads have air freshening machines. Additionally, We had an early morning flight and had to use the flash lights on our phone to navigate the hallways. The breakfast and supper was stale and lacked flavour. The wood work, ceilings, doors, etc. are remarkable but the facility needs a renovation and is poorly run. What is identified as a shower in the room description is simply a nozzle in the bathtub. This is a 2 star facility.

Very central to everything and super easy to find! Staff was fabulous. Breakfast was lovely - great introduction to Morocco!

Overall we enjoyed our stay in Fes. The riad makes a great first impression—the courtyard is beautiful, and the rooftop has great views and is a really nice spot for breakfast. Our room on the main level wasn’t ideal. The windows opened straight into the lobby, so it didn’t feel very private, and we could hear a lot of conversation through the vents (and assumed the same the other way). The bathroom also had some issues. The shower wasn’t really usable without water spraying everywhere, and the space isn’t set up well for that. The staff were friendly and helpful overall. That said, some of the upselling felt a bit deceptive, which took away slightly from the experience.

The staff were absolutely kind and professional and kind.The property is also beautiful and steps to shopping and dining…an over all gem!

One of the best stays!! Please book it if you are coming to Fes.

I spent three nights in this hotel, which was first built in the 14th century (I was told). I appreciate the room upgrade they offered. The upgraded room (a suite) is located on the 1st floor. It is a huge, very clean room with a flight of stairs inside. Both the dressing room and the bathroom/toilet can only be reached via the stairs. The problems are that the stairs were based on the original structure built in the 14th century, meaning the height of each step is not even. And, my wife has bad knees, and she struggled mightily going up and down each time she needed to use the loo. Sadly, they were fully booked, and we couldn't switch back to a regular room. I appreciate the staff for upgrading us to this suite. However, be mindful of it if you, too, have knee or mobility issues. The only other issue I have is the lack of power sockets in the room. I searched high and low. There was only a single socket in the entire room. So please bring an extension cord or something. Otherwise, the interior of the entire hotel is great, clean and grand-looking.

The riad is beautiful and features a lot of antique items. What really stands out it the attention of the staff, Sama in particular, who made us feel at home during out stay. Fully recommend staying there when visiting Fes.

Great room and hotel in general. It was a beautiful building. Staff and food were fantastic. Location is good

The staff was just marvellous. From the time we came to left, we were treated both royally and as a family. No ask was too big, everything we requested, was fulfilled. The room we got was 2-level. It was spacious, beautiful and had Antique/elegant look. The beds were comfortable. The meals served were marvellous. Morning breakfast was not to be missed: fresh juices, fruits, pancakes, jams, yogurts, omelettes, cakes, etc. if we had to go early, they packed takeout snacks. Again, they tried to anticipate our needs and help meet it. Dinner was A La Carte or meal menu. Good choic s. Home cooked by the owner’s mom. The food was marvellous. Everyone in our group enjoyed what they ordered.

The room and riad in general was spotless, the staff were welcoming, generous with their time and always available to go above and beyond at all times during our stay.

The staff at Riad Maya—Salma, Hamid and Ayman—were amazing!! So welcoming, plus gave us all the attention we could ever expect—they made us feel very special. The Riad is very beautiful and in a great location—a calm oasis of tranquility after a crazy day in the Medina. The food (and wine) is wonderful, too! We are very glad that we booked it!

Classic Riad, clean, excellent service. Meals were delicious and very generous servings.

Best riad we stayed at! Staff was so welcoming and accommodating. The palace is absolutely stunning.

Authenticity of the Riad

Beautiful Riad, very helpful staff, great food. I would come back, high recommended.

Very Cooperative staff, food price and variety could be better.

The Riad is de orated like a museum with traditional Moroccan furniture, architecture ! Their biggest asset is their caring kind and very accommodating staff ! The breakfast is extensive and loaded with local Moroccan cuisine , goat cheese, natural butter , all sort of fresh baked breads and jam and honey , and naturally good Moroccan coffee and mint tea- all served at the enclosed in glass rooftop ! The rooms are something out of cinematic Arabian movies ! We can’t say enough about the kind staff - Ebtesaman, Hameed and Ayman! This place is highly recommended and a must for first time visitor to Fes!

Such a lovely place, literally felt like you're staying at a Museum. The location is great, the staff was so kind and accommodating, and the views from the rooftop were amazing. I honestly loved my stay here, and would definitely come back to Fes just to stay at this Riad. The place itself felt like you've taken a step back in time. Its clean, newly renovated, and beautiful.

The room was very nice and clean, literally felt like a palace. Service was good but food was cold due to logistics (basement to rooftop ) so disappointing. Includes tour of fez felt more like a tour to buy something with little information about city and Moroccan culture itself.

The Riad is stunning. It is beautifully decorated, and the rooms are very spacious with impressively high ceilings that make the whole place feel open and airy. The staff were extremely helpful—when I mentioned a smell in the room, they immediately brought a candle and essential oil for me. The rooftop restaurant also has a wonderful view and is a great place to relax.If there’s one thing for improvement, it would be allowing guests to enter the front door without having to buzz every time.