Clean, friendly staff, location is excellent

Just the perfect hotel for our stay.

Centrally located. Air system in rooms does not work well. For the price we paid I would not stay there again. Old and needs refreshing. Although we faced the street we had no view. There are better hotels.

Location is excellent as are the staff and general manager. There was construction in a neighboring building right outside our balcony that started at 8:30 am sounding like a jackhammer so sleeping in was not an option. We did complain to management and received a complimentary dinner in the hotel restaurant which was delicious and appreciated. Daily breakfast absolutely delicious. The room was comfortable with a hair straight iron which was a bonus. The complimentary 2 hour walking tour amazing! Highly recommend .

Breakfast selection

Great location. Staff very friendly.

It was our first time visiting Lisbon and I'm so glad we chose to stay at Hotel da Baixa. From the moment we arrived to the time we left, the staff were great. Our room was wonderfully bright with high ceilings, a good sized bed and large bathroom. A special mention to Pedro for his outstanding hospitality and complimentary guided tour - an absolute must for first time visitors to this lovely city. The hotel itself is charming and centrally located for the many districts/areas to visit, all within walking distance or a short taxi/tram ride away. We will certainly be visiting again!

The hotel was clean, high end……and in the heart of everything. I was impressed with this hotel. Clean, classy and impressive. I’d be happy to stay there again.

We had an excellent stay. The room was clean, and the staff were very helpful throughout our visit. We especially enjoyed the complimentary tour with Leonor on the day of our arrival—it was a wonderful introduction to Lisbon and really enhanced our overall experience. The location was also perfect, with easy access to all the places we wanted to visit.

Would recommend

Loved the bathroom with its huge walk in shower, multiple shower heads, white marble, and double vanity sinks. They even provide you with a hair straightener! Breakfast was delicious. We took advantage of the complimentary walking tour led by Pedro, our very charming guest relations manager. Bed sheets and bed were very high quality. Overall, loved this hotel. Close to everything we wanted to see in our short 3-day visit!

We were welcomed so nicely, got to check in early and everything went perfectly, will stay again.

The service provided by the restaurant and bar staff was exceptional. The food was incredible, so fresh. Breakfast should not be missed and please get an omelette. We had dinner or dessert every night in the restaurant because it was so good. The room was very clean, the bed comfortable, and the shower was fantastic. Even though the hotel is in the city, it was extremely quiet.

Excellent room and service

Clean rooms. Friendly staff good location

Great rooms, staff , service, amenities and above all, location for visiting Lisbon.

Service was very good

Our stay in Portugal was absolutely unforgettable, and this hotel played a huge role in making it so special. From the moment we arrived, we were welcomed with warmth, professionalism, and genuine hospitality that made us feel instantly at home. The hotel itself is stunning—beautifully designed with a perfect blend of modern comfort and classic charm. Every detail felt thoughtfully curated, from the spotless rooms to the inviting common spaces. Our room was spacious, comfortable, and offered breathtaking views that made it hard to leave each morning. The location couldn’t have been better—right in the heart of everything, yet still peaceful enough to relax and unwind. Whether we were exploring the city, enjoying local cuisine, or simply strolling nearby streets, everything was easily accessible. What truly set this hotel apart was the staff. They went above and beyond at every opportunity—offering recommendations, assisting with plans, and always greeting us with a smile. Their attention to detail and genuine care made our experience feel personal and memorable. If you’re traveling to Portugal and looking for a place that combines comfort, beauty, and exceptional service, this hotel is an absolute must. We can’t wait to return!

Wonderful hotel, very comfortable, excellent staff!

The room and service were amazing. We are definitely coming back. And the hotel was very central too.