Overall Ratings & Reviews Hilton Goa Resort

Fantastic stay at the Goa Hilton, it felt like a retreat and we had a fantastic honeymoon, Tripti, Waseem and Vila as well as all the staff went above and beyond to make a stay extra special and wonderful.

Staff was friendly. Very clean rooms. Luv staying here

Not up-to 5 star hotel standards

Stay was awesome unfortunately at the time of booking by hotel.com was misleading we were told we have a airport pickup and hotel said it was an extra charge if this was made clear to me I would have gone with other hotels instead.

The property was great. The stay was enjoyable and pleasant. The staff was very friendly and helpful. Stuti did take care of us very nicely. Overall it was a great experience and look forward to visiting again.

Good

Lovely property. A special thanks to Gillani who was so attentive to all our requests and was super pleasant to work with! Love it when staff go above and beyond to help fix issues… Only flaw was no elevators and we booked two rooms that they couldnt get together- so was a painful back and forth since we were in different floors and had ti walk all those ateps. But grounds were very well kept and bfast buffet spread was very good!

Staff responses the requests was slow

The room conditions are average and it’s highly priced for the facilities or location. Amazing breakfast. Special mention for the hospitality and staff but nothing more.

Awesome host , delicious food and hospitality super good

Great place to get away from the fray in Goa. Nice food, Comfy beds, Lots of friendly staff. The breakfast is next level.

Great location, nicely designed property at height with great views! Excellent breakfast buffet and staff!

Excellent location. Great pools. Good breakfast and great staff at breakfast. Also very good live music on Sunday afternoon. Just a few suggestions to go from good to great. Poolside attendant was missing on Saturday evening, once called, he was there for service, but one feels he should’ve been there anyways. Late night menu at restaurant was very limited, the next late night, we ordered room service and the menu was excellent. Didn’t understand exactly why the restaurant menu at the same time was limited? You could look into that.

Food was a big let down. Breakfast buffet and dinner buffet both were mediocre. Spa was closed. Guests were not following pool etiquette such as showering before and wearing appropriate clothing. Room was nice, clean, with great housekeeper.

A few things about the property 1) There is no lift to the rooms, which are located till 3rd floor. For some weird reason there is a lift from ground floor to the first floor, where the reception is. 2) The property is nice but not well maintained. Damp in the rooms, the staircase had white paint marks, the bathtub fixture came out. Not at all expected from a 5 start property, especially not from a Hilton brand Service is also terrible 3) There outside passage to the rooms were dark and the bulbs were not changed. Service is also terrible. 1) No communication on how long they would take to provide rooms. 2) No coordination between staffs. We booked a car at the reception and the ground staff at the portico were not informed. We had to tell them again to get a car. 3) Second day morning, someone came to check on our stay (working there for 9 years, he mentioned, so not a junior staff) and we told about the broken lights in the passage-way, bad check-in experience etc and mentioned that we may not come back. 4) He apologized and promised he will take care of the matter. The same day, room was not cleaned till 3 PM and we had to ask for room cleaning. Bulbs were not fixed till the time we checked out. 5) Room was not provided in good condition, some of the covers for outside seating area were not properly placed. 6) Our luggage was sent to the room almost 1.5 hours after we checked in to our room, that too after 4-5 follow ups.

The room was not clean once entered and property dint full fill all the requirements that were promised as part of package purchase. No one picked up calls made from room to reception or dining missed lot of times.

We stayed at The Hilton Goa resort For one night. Our family had booked three rooms from 22/3 to 23/3. The check-in experience was the most disgusting We have ever experienced. The lady at the reception was unhelpful, and it looked like the guests were a burden on her. We reached the hotel at 10 PM, but still, they took more than 45 minutes to allocate us the rooms. The appalling behaviour of the staff was seen when we tried to order food from Room service. A gentleman told us that someone would call us back shortly, that call never came. We called multiple times, but no one received the call, neither at the reception nor the room service. The following day, The Air condition of our room malfunctioned. The property is decent, but the hotel Is poorly managed. The management needs to wake up from slumber as nobody in the hotel is concerned about the guests. One of the most inconsiderate hotel staff I have ever come across.

Great

Comfortable resort at a quiet location. But no elevator for higher floors.

Cleanness and peace✌️