NS
Norhani S.
10.0
/10
Reviewed 6 day(s) ago
Dorsett has been a special place for my family for many years. I’ve been staying here since my kids were young, and now that they’re older, they’re staying at the hotel too! It’s lovely to see how Dorsett has remained a familiar and comfortable place for us over the years.
One of the things I love most is the location. It’s so convenient and hard to beat — within walking distance to Pavilion, Sungai Wang Plaza and TRX. You can even walk to KLCC, although it’s a little further and probably more suitable for the younger ones!
A special thank you to Dinda for making our check-in so smooth and fuss-free. She was kind enough to arrange a high-floor room for me, which I really appreciated. Thank you as well to Fakhrulradzi for kindly granting me a late check-out. I’m truly grateful for both of their warm and professional service. They were so helpful, welcoming and always served with a genuine smile. These little touches really make a difference and make guests feel valued.
One area I feel could be improved is the food selection. I found that the choices were quite similar to my previous stays, so perhaps it would be nice to have a little more variety. Some simple kid-friendly favorites like fried chicken, French fries and nuggets would definitely be appreciated by families.
I also really enjoyed the cheese board — the portion was generous and I thought it was lovely. It would be even better with a little more crackers to go with all that delicious cheese!
Thank you, Dorsett, for another pleasant stay and for taking such good care of us. We look forward to coming back again!
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Accommodation's Reply
11 Sep 2026
Dear Valued Guest, Greetings from Dorsett Kuala Lumpur, Thank you for your excellent review and for choosing Dorsett Kuala Lumpur. We are pleased to hear that you had an enjoyable stay and that our facilities and services met your expectations. Your feedback is greatly appreciated and encourages us to continue striving for excellence. We look forward to welcoming you back again soon. Warm Regards Yung Lim, Hotel Manager



