Overall Ratings & Reviews Shangri La Kuala Lumpur

Nice to come back to Shangri-la Kuala Lumpur

Staff friendly. Clean and luxurious.

Great place to stay for healing.

All the 3 breakfast mornings, the server (s) on the laksa counter was always pouting with annoying attitude and serving reluctantly. Not only to me but to several old ladies before me. Attitude an attitude! Also there was a busser lady who cleaned up my table with my coffee still untouched when I went around getting more food. Although, there was this tall. And good looking young man who was very attentive getting empty plates off of my table. But I didn't get his name. Another bad experience was at check out when I realized that my TSA lock had gone missing in the room, the duty manager tried to sell us the brass lock for 16RM. No one there was aware that TSA locks were international standard if we didn't want to risk getting our locks broken by airport securities. After a long and time wasting conversation, she then offered the lock, which we accepted because we were traveling to Indonesia before going to the US. We had shopping items in the luggage that we wanted to secure just in case. Although she wanted to investigate the matter, she had negative findings and offered free upgrades which I found as an insult. My aunt was staying in another room, had her medication bottle clear up from the counter in the room without confirmation. Luckily she had a spare bottle in the luggage. Also the cabinet doors in the room were very dirty, the sink was clogged in all the 3 rooms we booked, the carpet was old and stinky and humid. But the AC was working well. The food on breakfast was good but wouldn't recommend staying there until they change the carpet and improve on the service.

suggestion for the hotel, you might use lampe berger aroma therapy to remove old carpet smell instead of water based air purifier that made the room smell moisture

Comfortable, professional service.

Awesome room and comfortable. Very quick check in, smooth, clean room and happy for the service

Very recommended 5 star hotel. Great service, nice ambience and very comfortable. Keep up the good work! We stayed for 2 nights there, fast check in and check out, the receptionist is so friendly and professional. Classy, spacious and clean room. Definitely will be back 👍👍

Room was spacious, the hotel provide shuttle to KLCC, will definitely stay there again.

Best service. Best address. If I go again Kuala lumpur I still booking this hotel

In general, the service and food are very satisfying. The location is very strategic close to shopping centers. But single message rooms with price upgrades but in fact can be combined with 2 beds.

Awesome Service, Clean room and very cozy place to stay!!

The room matches the uploaded image. The classic hotel atmosphere makes everything seem luxurious. The hotel staff is friendly.

The reception and other staff in the lobby area are very friendly and helpful. Breakfast was okay but the staff could be more friendly looking and smiling. The location of the hotel is very strategic - lot of bars and restaurants around and is a walking distance to the Petronas Towers.

Complete food, good service. Need for scales in the room.

Strategic location of the hotel, close to the city center. Very good service. Full breakfast food.

Nice place.. Can early check in.

I was asked to pay deposit of 600 Ringgit on check in. While check-out lady at the counter did not even bother to tell me that you have a deposit and let me reverse your credit card. I thought my credit card is open and not yet charged. When I sent email after arriving at Jakarta, they replied sorry, we will refund you that amount after 15 days. Now my question is collecting deposit at check in is mandatory and is collected from every guest? Also the lady next to the lady who did check-out was rude to my wife. She practically shoo my wife of the counter to take another guest though she was not any way disturbing the way. Is this a five star hotel?

the hotel is nice, clean and the servants are very kind

The best hotel in KL for family trip.