Dear Mr. Muhammad H.H., Thank you for taking the time to share your experience staying at Arya Duta Medan Hotel. We apologize for the inconvenience you experienced, from the incorrect bed type upon check-in to the unsatisfactory cleanliness of the room. We are particularly saddened that your room still had trash in it, which certainly does not reflect the standards of cleanliness and quality of service we uphold. Furthermore, we understand your disappointment regarding the lack of compensation for the inconvenience, especially considering the price and expectations of a star-rated hotel. Your feedback is extremely important to us, and we have forwarded it to the relevant team for a thorough assessment and immediate improvements in both operations and guest service. We sincerely hope to have the opportunity to welcome you back to Arya Duta Medan Hotel for a better stay and to meet your expectations. Sincerely, Dozen Sinaga, General Manager

Dear Our Valued Guest, Thank you for your positive review of ARYADUTA Medan. We are delighted to hear that you appreciated our strategic location and the quality of our services. Your recommendation means a lot to us, and it is truly rewarding to know that you found our hotel to be a great choice for a comfortable stay in the city center at an affordable price. We look forward to welcoming you back for another pleasant stay in the future. Warm regards, Dosen Sinaga General Manager