Thank you for choosing Aryaduta Medan and for taking the time to share your recent stay. We apologize for the inconvenience you experienced during your three-night stay at our hotel. We are very sorry to hear that the amenities and mineral water were not replenished daily, the bed sheets were cleaned but not changed daily, and the number of towels decreased for no apparent reason since the second day. We are also concerned that the balcony was dirty and had not been swept or mopped, the breakfast was unsatisfactory, and the air conditioning was not cold. This is not the standard of service we expect from guests. We take all of your comments seriously. We will immediately follow up with our housekeeping and F&B team to ensure that the daily replacement of amenities, mineral water, bed sheets, and towels meets our standards. We will also promptly address the issues with the cleanliness of the balcony, the quality of the breakfast, and the performance of the air conditioning. We appreciate your honesty in reporting these deficiencies, which has allowed us to identify areas for immediate improvement to ensure the comfort of our guests. Sincerely, Dosen Sinaga, General Manager
