There is a damp smell in the room. Hotel staff provided an air purifier which helps a bit.

the hotel upgrade my room coz I'm bringing more kidos. the check in quite need some times more, but the room was great and spacious, the views right to marina bay sands area. du we only stay for one night, but it give us great memories.

I stayed here for about 5 nights, everything went well, staff were friendly, food was good in almost all the restaurants especially Hai Thien Lo. the only drawback is that the wifi was a little slow and the bed was slightly hard and very small. other than that it was great.

Great hotel, great location, spacious rooms

great hotel, great location

ease of access to mrt line, bus and daily stapples. Walking distance from pan pac to promenade mrt station, not to forget suntec city has a direct access from level 2 of the hotel just go straight toward there's a bridge connected from marina square. Hotel room cleanliness is good, oh ya, this hotel's bathroom did not equip with bidet (so sad).

Edge, the restaurant has a variety of menus and the taste is also excellent.

friendly staff, varied food and strategic location.

The best, every time I go to Singapore I always stay here

There was 1 staff in the main lobby, forcing people to take a taxi, even though I had ordered a grab. When my grab arrived. He was angry because I didn't want to take a taxi.

Love the overall staying. Will come back.

While the hotel in general was great - room (premiere marina king) is nice, hotel location very strategic and facilities are well maintained, there are big misunderstanding during the check in. 1. Reception was not communicative during check in and they downgraded my room reservation from Premiere to Deluxe (picture attached). Complained the duty manager and it wasted few hours debating until finally we were given our Premiere room. Pan Pacific front desk including the duty manager is not apologizing sincerely for the downgrade but they give lots of reasoning and being arrogantly rude. Not the kind of service expected from a 5 star hotel. 2. Traveloka stated the room (Premiere) is including bathtub while in actual there is none. This is misleading and the hotel cannot do anything and asked us to ask to Traveloka for explanation. Picture of the promo/ad attached. For 2k SGD that I paid for this hotel, surely will not coming back for the front desk service is barely there.

Hotelnya super bersih, staff super ramah dan sangat membantu, dekat dengan stasiun MRT, lokasi strategis dan berada di atas mal jadi mudah kalau mau belanja. Puas stay di hotel ini.

The room was very spacious and the city view from the 32nd storey was amazing. Was fortunate enough to check-in earlier than allocated time. The hotel was close to a lot of places of interest. My friend and I were able to do a duck tour, play arcade games at Suntec City, catch the light shows at the National Gallery, and have dinner at Lau Pa Sat, all in a day's itinerary. The only gripe I had was the online check-in system from Pan Pacific. The user interface was quite confusing for a first time user like myself, and the system kept returning to the main page before I could finish inputting my details for the check-in. Overall, it was a pleasant experience.

Excellent location since we are staying for Singapore Marathon.

The service was great, my plane was early, I asked for breakfast to be prepared before leaving, the counter in the lobby was 24 hours and you could ask for a taxi

No complain. Room was spacious. Food was great and many variation. Only no bidet in the toilet. Lol.

Khi check in tôi có đặt cọc 413$. Nhưng không thấy hoàn tiền về tài khoản. Đã 3 tuần trôi qua. Khách sạn và mọi thứ ok. Có reception check in lâu. Lúc check out làm ẩu. Đùng đẩy công việc.

Nice place, good amenities. TWG tea, toiletries balmain, nespresso machine in room. Near MRT station, aboue 3-5 minutes walk. Good service/hospitality. Pre order breakfast for sahur to replace buffet breakfast for those who are fasting during ramadhan. Appreciate for giving us late check out until 2PM. Overall pleasant experience at pan pacific singapore.

The hotel is clean, connected to the mall, friendly service, good breakfast, near MRT, close bus stop, thank you.