The place is comfortable, it's okay for a 3-star hotel, the cleanliness is also maintained, the location is very strategic, everywhere is close, just walking distance. However, yesterday I got a room door that was a bit damaged, the lock part was a bit worried. The TV remote cover was also broken, it would be better to replace the door and remote.

Strategic location, clean, comfortable, friendly staff, close to the city and popular culinary spots, affordable prices.. Great

The pillows smell really bad, haven't been changed in days, a bit musty.

Hotel staff service is friendly and helpful

Where is it close to, recommended for price

Bathroom sink not working (room 136)

Feels like stopping by a shop, easy to go anywhere.

Sorry, "For that price, the quality of the room and facilities are far from expectations. Cleanliness is poor, many of the facilities are broken, the sink faucet is loose and needs to be held when used, the carpet is dirty and dull (luckily there are slippers), the walls are dirty and lack maintenance, the furniture is damaged, and much more. Maximum PM is needed.

For a very strategic location and close to places to eat.

The staff is very friendly and helpful.

Sorry, but this is a rather lacking experience for that price :(. Starting from the power outlet near the bed that was not lit (fortunately they still provided a solution by lending a terminal), and also the amenities were incomplete such as tissues had to be asked first to the receptionist and were not equipped with a tissue holder (this is still understandable), there was no telephone to call the receptionist (maybe because of the room type), the hairdryer could not be borrowed with the information "according to the room type" (which I thought was still provided with the facility to be borrowed from the receptionist), as well as the many small ants in the room, torn towels (in my opinion not suitable for use). Please check again, because even though we only booked a "smartroom" room, should we be given such service?

The room was comfortable enough for sleeping, as most of our activities were outside. The service and facilities were 4/10. I complained about the exhaust fan in the toilet not turning on, but they just said yes, but no action was taken, even though the water heater was producing a lot of steam when in use and it was dangerous if the exhaust fan wasn't working. There was also no mini-fridge in the room, making it difficult to store food brought in, even though the Grand Family room I chose had a non-essential safe. Lastly, there was the access card. After checking in and entering the room, it wouldn't work, so I had to go down to the lobby to request an upgrade. I stayed for three days, and I had to request an upgrade every day. Management needs to improve. I think the location is good, and if management is improved, there will be more repeat customers. I noticed that at breakfast, there were only two existing employees, even though there were quite a lot of guests. So, in my opinion, the service experience was rather poor in the restaurant, and I opted to eat out for breakfast.

Checked in at night to rest up from my trip home. I was satisfied, but unfortunately, it was Eid, so parking was probably difficult. However, the valet parking attendant was very responsive and helpful.

On the second day of our stay, the water for bathing was dirty because the water reservoir was being cleaned, so the dirty water could not be used for bathing.

It's not a smart TV, so the screen isn't clear. The cupboards and tables need to be upgraded. The carpet is worn out, and the tables are old. The bathroom water was dirty, as a result of a problem that just happened yesterday. There are no windows at all.

I stayed in the family room for a long weekend getaway. The location and ambiance were great. Although the property is old, it is still well maintained. However, the management should pay more attention to the room’s cleanliness. I believe the bed sheets and towels were properly cleaned, but they seem too old to be reused for guests as the colors have already faded. The legs of the bed frame should be repaired or replaced, as they seem worn out, and no refrigerator provided. We’re happy with our stay at Serela Hotel Riau overall. See you next time.

The location is very strategic, especially close to many eateries. Unfortunately, the water heater doesn't work at night, but it does come back on in the morning.

Fun... Perfect for a vacation.

I don't know how many times I've stayed here.. It's really nice.. Close to hangout spots.

Nice hotel, clean and everything ok