8.7
Very Good
From 4,338 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.2

Location

9.3

Service and Facilites

8.8

People often mention about ANSA Hotel Kuala Lumpur
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Distance to City Center (87)
Accessibility (84)
Bedroom (84)
Surroundings (82)
Staff Friendliness (79)
Bathroom (76)
Room Space (75)
Hotel Area (67)
Ambiance (60)
Wifi (57)
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Traveler Reviews ANSA Hotel Kuala Lumpur

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40
Customer reviews
E***a
icon-origin-TRAVELOKA
5.6
/10
Reviewed 1 week(s) ago
My dad phone was taken in the hotel room, remember already exactly where we put the phone. Yet no one admit it. Also, complain to the manager, no one sorry word come from his mouth. Not my first time being here. Always here about 3 or 4 times in a year. Yet this disappointing things happends. The head of cleaning service say, "tak baik tuduh tuduh" instead of saying sorry in the first place. If all the thief admit what they do, the jail is full. No one offer to see cctv. Even if we know if we see cctv maybe we not gonna find something big. Because the most careful one is the culprit. How can he put the phone to his pocket outside the hotel room? Also, in this big scene, without lowing any respect to us, the costumer. I think opening his mask while talk to the costumer is an attitude. Yet the manager just staring at us like we are the culprit with the mask on. Unfortunately forgot to take all in a video. Will be my last time here. Just hope no one experiencing the same like us. Even if its a good located hotel, we don't know about the one who work there so take care of your belongings.
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your recent experience and for the distress this has caused you and your family. Please accept our sincere apologies that your stay did not meet the level of comfort and trust you rightfully expect from us. We are very concerned to learn about the missing phone and how the situation was handled. It is never our intention for our valued guests to feel unheard or disrespected. We regret that our response at the time did not reflect the empathy and professionalism we strive to uphold. Your comments regarding our housekeeping team and management approach have been taken seriously, and we will be reviewing this matter internally to ensure it is addressed with urgency. Please rest assured that guest safety and security remain our top priority. While we understand nothing can undo this unfortunate incident, we are committed to taking corrective measures to prevent similar situations in the future. We value your loyalty as a returning guest and are truly sorry that this stay has left you disappointed. Once again, please accept our deepest apologies. We do appreciate you choosing to stay with us, and I hope you will give us another opportunity to restore your trust. Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
A***x
icon-Business
Business
icon-origin-TRAVELOKA
8.6
/10
Reviewed 2 week(s) ago
everything was good, except the building is old
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Accommodation's Reply
09 Sep 2025
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words and the valuable suggestions you've provided. Your input plays a crucial role in helping us improve our services and enhance the overall guest experience. While we're happy to hear that you enjoyed your stay overall, we regret that some aspects did not meet your expectations. Please know that we will carefully consider your feedback as we continue to refine our offerings. We look forward to the chance to welcome you back in the future and provide you with an even more enjoyable experience Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
f***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Overall it's very good, but the room is noisy because the windows are not soundproof, especially facing the busy Bukit Bintang area road.
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Accommodation's Reply
05 Sep 2025
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words and the valuable suggestions you've provided. Your input plays a crucial role in helping us improve our services and enhance the overall guest experience. While we're happy to hear that you enjoyed your stay overall, we regret that some aspects did not meet your expectations. Please know that we will carefully consider your feedback as we continue to refine our offerings. We look forward to the chance to welcome you back in the future and provide you with an even more enjoyable experience Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
p***e
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Every time I go to Kuala Lumpur, I always stay here.
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1 people find it helpful
Accommodation's Reply
24 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
Ariyanti D.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
The room is spacious and the location is close to food places and the Pavilion mall.
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The staffs are super friendly and helpful. The location is superb, surrounded by malls and restaurants, near the Bukit Bintang MRT. Highly recommended!
1 people find it helpful
Accommodation's Reply
18 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
Easy check-in process, friendly staff, grab point directly from the hotel entrance, location close to everywhere.
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1 people find it helpful
Accommodation's Reply
16 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
o***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The location is very strategic, easy access. Very pleasant
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1 people find it helpful
Accommodation's Reply
12 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
It's very near to Lot 10 and Pavilion.
2 people find it helpful
Accommodation's Reply
05 Aug 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
yohanes p. p.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Friendly, the room has a good view, straight to Pavilion Mall.
1 people find it helpful
Accommodation's Reply
31 Jul 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had a wonderful experience during your stay with us. It truly means a lot to know that our efforts made your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
R***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
Friendly staff, very easy to find food, close to the mall, close to transportation.
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1 people find it helpful
Accommodation's Reply
31 Jul 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had a wonderful experience during your stay with us. It truly means a lot to know that our efforts made your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
s***y
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
great for its price point. convenient as it is located in front of 7/11, and of course nearby to the shopping centers, so finding food is not hard. the only drag is it is a traffic heavy area.
1 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear [Guest's Name], Thank you for sharing your feedback with us! We’re glad to hear that you found our location convenient and appreciated the value we offer, especially being so close to 7-Eleven, shopping centers, and food options. Your kind words mean a lot to us. We understand that the area's traffic can be quite busy at times, and we truly appreciate your patience and understanding. Being in a vibrant city center does come with its hustle and bustle, but we hope the convenience outweighs the inconvenience. We look forward to welcoming you back again soon! Warm regards, Amarpreet Kaur General Manager Ansa Kuala Lumpur
H***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
Amazing, cool. Best family hotel in Bukit Bintang
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
A***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Strategic location to street food, malls
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Very close, the room pavilion is also nice
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1 people find it helpful
Accommodation's Reply
21 Jul 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had a wonderful experience during your stay with us. It truly means a lot to know that our efforts made your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
S***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The best location! In the heart of Bukit Bintang ✨
2 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
E***i
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
The hotel's location, which is close to the city center, really helped us in terms of finding food because we didn't try the food at the hotel.
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
Dai D. D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Highly recommended because the staff are very friendly and helped us get into the room before check-in time, this really helps us who are tired after the plane ride, so we can go straight in and rest first.
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
J***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.7
/10
Reviewed 10 week(s) ago
This hotel, although close to the pavilion, is an old hotel and not good. When checking out, we were informed that the towel had oil stains, even though the towel was only used for bathing as usual. Finally, we were charged RM60.
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1 people find it helpful
Accommodation's Reply
10 Jul 2025
Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. I sincerely apologize that your experience did not meet your expectations. We take guest feedback very seriously and regret that we fell short of our usual standards during your visit. Your concerns are important to us, and we will address them with our team to ensure necessary improvements are made. Delivering exceptional service is our top priority, and it’s clear we did not achieve that on this occasion. Thank you again for bringing this to our attention. We truly hope to have the opportunity to welcome you back in the future and provide you with the level of service you deserve. Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
Stay in these hotel for 3 days, it was really good in our first trip to Kuala Lumpur. Strategic position because this hotel very close with Pavilion, Alor Street, Mon Chinese, Nasi Chee Meng, Lot10, Sungei Wang Plaza and etc. But need to improve with soundproof of the room (connecting door) because sometimes we can hear sound from beside room.
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3 people find it helpful
Accommodation's Reply
03 Jul 2025
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We truly appreciate your kind words and the valuable suggestions you've provided. Your input is crucial in helping us improve our services and enhance the overall guest experience. While we're happy to hear that you enjoyed your stay overall, we regret that some aspects did not meet your expectations. Please know that we will carefully consider your feedback as we continue to refine our offerings. We look forward to the chance to welcome you back in the future and provide you with an even more enjoyable experience Best Wishes Amarpreet Kaur General Manager Ansa Kuala Lumpur
Number of reviews per page
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