My dad phone was taken in the hotel room, remember already exactly where we put the phone. Yet no one admit it. Also, complain to the manager, no one sorry word come from his mouth. Not my first time being here. Always here about 3 or 4 times in a year. Yet this disappointing things happends. The head of cleaning service say, "tak baik tuduh tuduh" instead of saying sorry in the first place. If all the thief admit what they do, the jail is full. No one offer to see cctv. Even if we know if we see cctv maybe we not gonna find something big. Because the most careful one is the culprit. How can he put the phone to his pocket outside the hotel room? Also, in this big scene, without lowing any respect to us, the costumer. I think opening his mask while talk to the costumer is an attitude. Yet the manager just staring at us like we are the culprit with the mask on. Unfortunately forgot to take all in a video. Will be my last time here. Just hope no one experiencing the same like us. Even if its a good located hotel, we don't know about the one who work there so take care of your belongings.