Dear Sir/Madam, Warmest Greetings from the haven bali Seminyak. Naturally Elegant! Thank you for taking the time to provide us with your valuable review and feedback. We are delighted to hear that you were satisfied with our service and the friendliness of our staff — that is truly our priority. We apologize for any inconvenience you experienced regarding the room facilities, especially regarding the bathtub, condition of the towels, pillows, and bed sheets. We have forwarded your feedback to the housekeeping and management teams for immediate follow-up, so that the comfort of our guests, especially those with special needs or the elderly, can be given more attention. We greatly appreciate your honesty and look forward to welcoming you back with a better experience in the future. Sincerely, Management