Dear Ms. Yesika L.M., Thank you for taking the time to provide us with feedback. We wish your experience had been better, but feedback like this is valuable and serves as a benchmark for continuous improvement. We strive to always provide an excellent guest experience, and we recognize that there are areas where we can still improve. If you give us the opportunity to rectify our shortcomings, we assure you that we will do our utmost to provide a wonderful stay, just as many of our guests have enjoyed. Sincerely, Cambridge Medan Hotel