8.1
Very Good
From 59 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.1

Meal

7.8

Location

7.7

Service and Facilites

7.9

People often mention about Muong Thanh Grand Xa La
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Distance to City Center (1)
Staff Friendliness (1)
Room Space (1)
Soundproof (1)
Bedroom (1)
Taste (1)
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Traveler Reviews Muong Thanh Grand Xa La

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20
40
Customer reviews
I***s
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9.3
/10
Reviewed 19 week(s) ago
Dear Ding, Thankyou for your hospitality, many help I got from you..
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Accommodation's Reply
08 Apr 2025
Dear Our Valued Guest! We sincerely thank you for sharing your wonderful experience at Muong Thanh Grand Xala Hotel. Your positive review has deeply touched our hearts and motivated us to strive for excellence in our services. We are committed to providing the best possible experience to all our valued guests, and your feedback is a valuable source of inspiration. Thank you for choosing to stay with us, and we look forward to welcoming you back to our hotel soon. Warmest regards, Mr Nguyen Văn Ha – General Manager
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PHUOC V. B.
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Staycation
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9.1
/10
Reviewed 28 week(s) ago
Good service friendly staff
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Accommodation's Reply
03 Feb 2025
Dear Mr. Phuoc! Thank you for taking your precious time to share your experience during your stay at Muong Thanh Grand Xa La Hotel. We are very happy to read this review, especially your recognition of our staff. This is a great motivation for us in our journey to provide services to customers. Sincerely thank you and look forward to welcoming Mr. Phuoc back to the hotel in the near future. Best regards! Mr. Dang Xuan Trung - Hotel Director
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T***h
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5.0
/10
Reviewed 45 week(s) ago
There are many places in Muong Thanh, but none are as bad as this one. The hotel stinks, the staff is terrible, and the beds are dirty.
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Accommodation's Reply
15 Oct 2024
Dear Customer! Thank you for taking the time to share your experience during our recent stay. I am very sorry and would like to sincerely apologize for the shortcomings that have affected your vacation this time. I will check and provide solutions to the problems you have raised. Best regards Mr. Dang Xuan Trung Hotel Manager
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Dũng Đ. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 80 week(s) ago
Phòng sạch sẽ, nhân viên vui vẻ, nhiệt tình. Sẽ quay lại khi có dịp
1 people find it helpful
Accommodation's Reply
07 Feb 2024
Dear Ms. Thanh Thanh, Thank you for taking your valuable time to share your experience during your stay at Muong Thanh Grand Xa La Hotel. I am very happy to read this review, especially your recognition of the enthusiasm of the hotel staff and the cleanliness of the rooms. This is our driving force in the journey of providing customer service. Thank you very much and we look forward to welcoming you back to the hotel in the near future. Le Thi Hien (Ms.) Hotel manager
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Linh B.
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6.1
/10
Reviewed 116 week(s) ago
Vị trí: khá xa trung tâm Nhân viên lễ tân: gặp nhiều lúng túng khi tìm khoá phòng khách gửi, không thân thiện lắm. Buffet: tạm ổn, ít món Phòng: sạch sẽ, điều hoà tốt, tivi không kết nối mạng, không có áo choàng tắm, xà phòng hủ có hủ không, không có túi vải để đồ sau khi mặc, nhân viên lễ tân đưa cho 2 cái túi nilong bé tẹo teo, đèn ngủ mở không được Xe máy phải đi gửi 1 đoạn rồi đi bộ lại.
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1 people find it helpful
Truong van Trong
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5.8
/10
Reviewed 126 week(s) ago
poor reception attitude. normal service
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Tạ Văn C.
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8.5
/10
Reviewed 166 week(s) ago
I am satisfied with the service quality of the hotel.
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2 people find it helpful
Accommodation's Reply
09 Jun 2022
Dear Anh Chuyen, Muong Thanh Xa La Hotel would like to thank you for your valuable comments and feedback during your stay at the hotel, we take it as a motivation to improve the service even better, looking forward to seeing you again. See you again one day soon. Thanks so much.
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Dang D. B. H.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 169 week(s) ago
The hotel is very comfortable. The female receptionist is cute, welcoming and supportive, very enthusiastic when I have questions or requests. Hotel staff are polite and cute. I had a very satisfied stay.
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1 people find it helpful
Accommodation's Reply
16 May 2022
Dear Ms. Hang, Muong Thanh Grand Xa La Hotel thank you very much for your valuable reviews for the hotel, we will try to further improve the hotel service so that you can have a satisfied stay in quality. service quantity. The hotel hopes to see you again in the nearest time with a perfect service. Sincerely thank you, Thanks and Best regards!
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Paiboonsak Saengsomboon
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Business
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6.3
/10
Reviewed 295 week(s) ago
Food bath room smell like mud (maybe from water) Last time, there is no such problems
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Bach Thien Hanh
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6.0
/10
Reviewed 373 week(s) ago
Guests are welcome, the guests are not very clean, friendly staff. Go to ice cream
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2 people find it helpful
Bach Thien Hanh
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6.0
/10
Reviewed 374 week(s) ago
The hotel is over the river, the restaurant is empty, the ice cream
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1 people find it helpful
Pham thanh huyen
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Family
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6.0
/10
Reviewed 380 week(s) ago
The hotel is not clean. Toilets are not 4-star standard, old and foul, towels only have 1 big towel
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Do Hong N.
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9.4
/10
Reviewed 381 week(s) ago
good facilities and nice receptionist
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Nguyen T. K. T.
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Business
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8.5
/10
Reviewed 411 week(s) ago
The hotel is clean, the breakfast is good, the towels and old towels are too torn. I think I should change my scarf. Service is also pretty ok. Beautiful pool next to Highland Coffee.
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Van T. H. N.
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Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 424 week(s) ago
Buffet breakfast very little choice Wifi weak and unstable The rules of check out are somewhat stiff. In other hotels check out after 2h not charge in non-peak season. But Muong Thanh is forced to charge after 12 hours. Clean rooms, spacious. Staff friendly
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Thianhock B.
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Business
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8.7
/10
Reviewed 424 week(s) ago
Clean and affordable price. Just far away from Noi Bai International Airport.
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