Dear Valued Guest, Thank you for taking the time to share your experience. We apologize for the inconvenience you experienced during check-in on August 15, 2026, at approximately 2:00 PM. We understand that the friendliness and professionalism of our front desk team are crucial in providing a positive experience from the moment you arrive. We are sorry that the service you received did not reflect the standards of service we strive to provide. This feedback has been brought to our attention and will be followed up with the relevant team to evaluate and improve. We look forward to welcoming you back again and providing you with an even friendlier, comfortable, and memorable experience at Discovery Uncall. Sincerely, Frith Siahan, General Manager

Dear Mr. Asep, Thank you for sharing your positive experience and review of Discovery Uncall. We are delighted to hear that you enjoyed the facilities, cleanliness, service, and food during your stay with us. We also greatly appreciate your feedback regarding the rabbit playground. This suggestion will be taken into consideration and evaluated by us in order to further improve the guest experience, especially for families and children. We look forward to welcoming you and your family back to Discovery Uncall for even more enjoyable experiences. Sincerely, Frith Siahan, General Manager

Dear Valued Guest, Thank you very much for your review and for choosing Discovery Uncall as your guest. We are delighted to hear that our excellent location, comfortable atmosphere, and Jumbo World experience provided you with a fun and enjoyable experience, especially for the children. Their happiness is our happiness too. We hope to welcome you and your family back to Discovery Uncall again in the future. Sincerely, Frith Siahan, General Manager

Dear Mr. Depi, Thank you for taking the time to share your experience staying at Discovery Uncall. We are delighted to hear that our facilities met your needs and that our team's service helped you feel comfortable throughout your stay. Your feedback encourages us to continue striving to maintain the quality of our facilities and provide friendly and professional service. We hope to welcome you back to Discovery Uncall again for an even more memorable stay. Sincerely, Frith Siahan, General Manager

Dear Mr. Dimas, Thank you for sharing your wonderful experience during your stay at Discovery Uncall. We are delighted to hear that the hotel's family-friendly atmosphere and children's activities enriched your time with your family. We hope that on your next visit, you will have the opportunity to stay longer and enjoy all the facilities and fun experiences we offer. We look forward to welcoming you and your family back to Discovery Uncall to create even more memorable moments. Sincerely, Frith Siahan, General Manager

Dear Mr. Dwy, Thank you for your review of Discovery Uncol. We greatly appreciate your positive comments regarding the excellent location, service, and the responsiveness of our team in assisting all guests. We are also pleased to hear that the safety measures and varied breakfast menu contributed to your comfort during your stay. We hope this experience was a memorable part of your stay. We look forward to welcoming you back to Discovery Uncol with even better service. Sincerely, Frith Siahan, General Manager

Dear Valued Guest, Thank you for taking the time to provide us with your review and feedback. We apologize for the condition of the washbasin and toilet you encountered during your stay. The cleanliness and condition of our in-room amenities are important to us, and we will follow up on this feedback with the relevant team to ensure these areas receive better maintenance and care. We look forward to welcoming you back to Discovery Uncall again for a more comfortable and memorable stay. Sincerely, Frith Siahan, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at Discovery Uncall. We are delighted to hear that the quick and smooth check-in process, along with the clean and spacious room, made your stay comfortable. We are glad that the in-room amenities met your needs. Your compliments motivate our entire team to strive to provide the best service and the most comfortable accommodations for all our guests. We hope to welcome you back to Discovery Uncall on your next visit. See you soon! Sincerely, Frith Siahan, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience at Discovery Uncall. We are delighted to hear that the fun at Jumbo World at Discovery Uncall enriched your family vacation, especially the children's activities such as bubble baths, cooking classes, and arts activities. We are pleased to hear that our restaurants, bars, and cafes offered comfortable accommodations, delicious menus, and satisfying meals. Thank you for your feedback, and we hope your next visit to Discovery Uncall will be even more enjoyable. See you soon! Sincerely, Frith Siahan, General Manager

Dear Mr. Janvar, Thank you for taking the time to share your experience during your stay at Discovery Uncall. We apologize for the inconvenience you experienced regarding the behavior of one of our staff members in the pool area. We greatly appreciate your feedback and will use it as a basis for evaluation by the relevant team to ensure that all guests receive friendly, courteous, and professional service without exception. We hope you will give us the opportunity to improve your experience and welcome you back with even better service next time. Sincerely, Frith Siahan, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience at Discovery Ancol. We are delighted to hear that your and your family's enjoyment of Ancol's attractions was further enhanced by the excellent service from our team. Your compliments on our entire staff motivate us to continue providing the best possible hospitality, care, and service to all our guests. Knowing that you and your family wish to return with us again is deeply meaningful to us. We look forward to welcoming you and your family back to Discovery Ancol and creating even more memorable experiences on your next visit. Sincerely, Frith Siahan, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at Discovery Hotel Ancol. We are delighted to hear that you enjoyed your stay with our friendly staff, excellent service, spacious and well-appointed rooms, the swimming pool, and the varied breakfast menu. Your positive feedback motivates us to continue providing you with a pleasant stay. However, we regret that the cleanliness of your room's floors did not meet your expectations. We have forwarded your feedback to our housekeeping team for evaluation and follow-up to ensure our cleanliness standards are always maintained. Thank you for your trust. We look forward to welcoming you back and providing you with an even better stay at Discovery Hotel Ancol. Sincerely, Frith Siahan, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience at Discovery Hotel Ancol. We are delighted to hear that you enjoyed the cool comfort of your room and the friendliness of our staff in the playground and pool area. It is a pleasure to know that you and your family enjoyed the child-friendly atmosphere. We also apologize for the inconvenience you experienced during breakfast regarding the shortage of cutlery. Your feedback is very important to us and will be incorporated into our evaluations to improve the coordination and responsiveness of our team, ensuring all guests receive timely assistance. Thank you for appreciating our staff's prompt assistance. We greatly appreciate your feedback, which will be used to further improve the quality of our service. We are very grateful for your trust and pleased to know that you plan to return. We look forward to welcoming you and your family back for an even better experience at Discovery Hotel Ancol. Sincerely, Frith Siahan, General Manager

Dear Valued Guest, Thank you for choosing Discovery Uncol as your travel companion and for your continued trust in our services. We are delighted to hear that each stay has been a memorable experience for you and your family, including the children. Such reviews motivate us to continue providing the best possible experience for all our guests. We look forward to welcoming you and your family back to Discovery Uncol again. Sincerely, Frith Siahan, General Manager

Dear Mr. Ryo, Thank you for taking the time to share your experience with us. We are pleased to hear that you were satisfied with our overall service. We apologize for the uncomfortable bathroom conditions upon your arrival. We understand that cleanliness is a crucial aspect of your stay, and we are saddened that it did not meet your expectations. We have followed up on your feedback with the relevant department head to assess and prioritize ensuring that our cleanliness standards are always maintained. Additionally, we appreciate your feedback regarding the in-room television facilities. We commend your suggestion and will take it into consideration to improve the quality of our amenities and comfort for all our guests. We appreciate your trust and hope to welcome you back to Discovery Hotel Ancol to provide you with an even more comfortable and memorable stay. Sincerely, Frith Siahan, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience at Discovery Hotel Ancol. We are delighted to hear that your stay was pleasant and memorable. Such reviews are an encouragement to our entire team to continue providing the best possible service. We hope to welcome you back to Discovery Hotel Ancol soon and provide you with even more memorable moments on your next stay. Sincerely, Frith Siahan, General Manager

Dear Mr. Komang, Thank you for choosing Discovery Hotel Ancol as your accommodation during your visit, and thank you for taking the time to write a review. We are delighted to hear that your stay met your expectations. We are pleased to hear that our service, the friendliness of our staff, and the facilities we provided made your stay comfortable. Your compliments motivate our entire team to strive for the best possible service for all our guests. We hope to welcome you again to Discovery Hotel Ancol, whether for business or leisure. Sincerely, Frith Siahan, General Manager

Dear Ms. Anthika, Thank you for taking the time to share your experience at Discovery Hotel Ancol. We are delighted to hear that our hotel met your expectations and that you were impressed with the service from our team, the comprehensive facilities, and the warm and comfortable atmosphere perfect for a family vacation. Such reviews encourage us to continue striving to provide the best possible experience for all our guests. Thank you also for your feedback regarding the Ancol access fee. We understand your desire for greater convenience and we greatly appreciate this suggestion. We will take it into consideration and forward it to the relevant department for future evaluation. We look forward to welcoming you and your family back to Discovery Hotel Ancol for an even better stay. Sincerely, Frith Siahan, General Manager

Dear Valued Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your check-in process. We understand how frustrating it must have been to arrive early, complete the initial registration, and then have to repeat the entire process after returning, especially while facing a long queue at the Front Desk. This is certainly not the seamless arrival experience we strive to provide. Please rest assured that your feedback has been shared with our Front Office team for immediate evaluation. We will review our early check-in registration and communication procedures to ensure that similar situations can be prevented in the future and that guests receive clearer updates regarding their room status. We truly appreciate your patience and valuable feedback, as it helps us improve our service. We hope to have the opportunity to welcome you back to Discovery Ancol Hotel and provide you with the smooth and enjoyable stay you rightfully expect. Warm regards, Frieth Siahaan General Manager