7.8
Pleasant
From 2,554 reviews
Provided by travelers on
Cleanliness

7.5

Room Comfort

7.5

Meal

7.5

Location

8.3

Service and Facilites

7.8

People often mention about Serena Hotel
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Distance to City Center (69)
Accessibility (62)
Bedroom (59)
Staff Friendliness (58)
Room Space (55)
Bathroom (50)
Surroundings (46)
Hotel Area (42)
Check-in/out Time (39)
Ambiance (39)
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Traveler Reviews Serena Hotel

Number of reviews per page
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40
Customer reviews
M***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
The location is very close to the station and city area so access to everywhere is very easy.
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Stefi O.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
Exit the alley and head straight to the station. It's perfect for a large family trip, as you can just cross the street. Take the feeder to connect to Woosh on the way to Jakarta. We'll come back here next time we're in Bandung.
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Imam S.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
If I go to Bandung tomorrow, I'll stay here again. Highly recommended.
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Dyah P.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel's location is quite strategic, right in front of the station. It's easy to get everywhere. It's worth the price.
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1 people find it helpful
L***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
The room is clean. The staff is friendly.
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Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel is vintage, with fairly spacious rooms. The twin beds are 100x200. The bathroom is quite clean. It might need renovations to make it more appealing in the future. The location is very strategic, just across the street from the station. Finding food is also very easy. There are many street vendors nearby. It's worth the price.
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A***d
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Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
for that price, it's reasonable
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F***h
icon-origin-TRAVELOKA
5.7
/10
Reviewed 2 week(s) ago
The bathroom drains smelled, the AC wasn't cold enough, the soap smelled old, the towels were dirty, and there was no hot water for showering. The high price wasn't worth it for the facilities.
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2 people find it helpful
I***O
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Cozy and near Bandung city and near station of Bandung.
2 people find it helpful
Verified Traveler
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The location is very close to the station, just cross the street.
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2 people find it helpful
M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
Thank God, it was nice and comfortable, the room was clean, and the bathroom was also clean. I highly recommend staying here again. Love 😍
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Hesti A. N.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
The hotel is cheap, and there are family rooms too. There are three beds, so get the big one.
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1 people find it helpful
R***N
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
The room is clean, the hotel is near Bandung Station.
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1 people find it helpful
S***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
suitable for a place to stay if you have business to go to Bandung
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1 people find it helpful
R Regia H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Always a regular customer, the staff are friendly and like to ask to be woken up if they have to check out at 5 in the morning.
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1 people find it helpful
F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
I left my blanket behind even though I checked out on the first day, so I ended up booking another night in the same room type 😊😁. Family Room Type 🫰🏻
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2 people find it helpful
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M DESKA P. P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff is friendly, the rooms are comfortable and clean, the AC works well, the rooms are spacious, good for a place to stay with family, recommended.
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1 people find it helpful
h***a
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Hotel staff is friendly, quick response to any facility issues
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1 people find it helpful
e***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 8 week(s) ago
The hotel staff is quite friendly, the hotel is quite clean, the location is just out of the alley and straight to the station so it is very strategic, close if you want to go anywhere
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1 people find it helpful
h***j
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.4
/10
Reviewed 9 week(s) ago
No Wi-Fi, no restaurant, bedsheets were stained
3 people find it helpful
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