The price and food match the quality.

The hotel is comfortable, cool, and the service is very friendly.

The staff was friendly, and the hotel had a very peaceful atmosphere. The room was very cool during the day, even without air conditioning. The room was quite clean, with complete amenities. Breakfast was quite complete and tasty. Cons: 1. The television in the room didn't work; it was on but no channels could be viewed. 2. You had to pay Rp 10,000 per bottle for additional drinking water. 3. There were wasps in several areas of the garden, which was very dangerous for guests.

Impressive stay, clean area.

Breakfast is delicious, varied, hotel staff is friendly.

My first experience at this hotel, oh my God, from the moment I arrived I was greeted very friendly, from check-in to being escorted by a gentleman who took me to my room. As soon as I entered, I saw the room was well maintained for a hotel that is quite old, from 92 if I'm not mistaken. No need to use the AC, it was very cold, the water heater was non-stop. The breakfast was quite complete, there was a children's play area, a spa, a large and clean swimming pool, and there was also an area for a jogging track. The yard is very spacious, in front of the hotel there is a coffee shop and the prices are also very friendly. The best, someday I will come to Putri Gunung Hotel again.

The food is varied, the location is strategically located near the main road, the hot water in the bathroom works, there is a garden for jogging and children to play, the staff is humble, the night atmosphere is quiet and comfortable.

The hotel is cool, the food is also delicious, the staff is friendly..

It seems like an older hotel, but it's still clean and well-maintained. The environment is comfortable, with lots of greenery. The buffet is delicious and has a wide selection. By the way, if you're in Lembang, I recommend staying here.

Kids love staying here because it's kids-friendly.

Old hotel but well maintained, breakfast is quite varied, staff is quite helpful, strategic location.

The hotel staff is friendly, the environment is clean, quiet and beautiful, close to the city center, very cool and serene for those who need peace and thank you for getting a free slice of cake.

Nothing is missing, everything is good.

You can catch a lot of fish, so don't forget to bring a fishing rod. You can feed the rabbits. It's better to book a superior flat; it's not far and doesn't tire you out climbing up and down. Rooms 103 and 105 are comfortable, spacious, and have bathtubs. I got them for 457,000 Rupiah on the app. Breakfast is plentiful and varied.

The hotel staff was nice, very helpful, and friendly. However, it was a shame that the bathroom wasn't very clean and I felt uncomfortable.

The breakfast is delicious, the only downside is that there's not enough lighting at night.

The place is cool and comfortable, the food is delicious.

Ideal for a staycation and healing. The atmosphere is calm, comfortable, and very chill.

A family-friendly hotel. The atmosphere is serene and comfortable. The food is sumptuous and delicious.

Why are the Service and Facilities columns combined? They're totally different. The service at Puteri Gunung is all good. Except for the facilities, which are because it's an old hotel. It's not suitable for bringing seniors here, because the rooms are a long walk to the restaurant or parking lot (because cars are not allowed in front of the room). I did request a room near the restaurant, but suddenly I needed a room quickly for one reason or another. The FO was very kind and gave me a room that was ready at 1:30 PM, meanwhile, it was a long weekend and check-in and check-out conditions were simultaneous. Thank you, Miss. Thankfully, I got a room earlier, but yes, that's the risk of the room being far away and mediocre (no hot water for showers and no telephone). As a result, if you ask for anything or order food, you have to call using your own cell phone because the WhatsApp number provided is very slow to respond, sometimes not even answered at all. The hot water was only fixed the next day, we deliberately left it for about 3-4 hours but when we came home it wasn't finished and the room hadn't been cleaned either. Our schedule was delayed due to the room issue. We stayed there for two nights, and the staff were all friendly. However, the facilities were very outdated. Breakfast was comprehensive, and the food in the dining room was delicious. That's all.