What Time is Check In & Check Out at Puteri Gunung Hotel?

Check-in time at Puteri Gunung Hotel is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.

Does Puteri Gunung Hotel provide breakfast?

Yes, Puteri Gunung Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is The Star Hotel Classification of Puteri Gunung Hotel?

Puteri Gunung Hotel is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.

How many floors does Puteri Gunung Hotel have?

Puteri Gunung Hotel has 2 floors.

How many rooms are available at Puteri Gunung Hotel?

Puteri Gunung Hotel has 130 rooms in total.

Does Puteri Gunung Hotel provide parking?

Yes, Puteri Gunung Hotel provides parking. Please confirm details directly with the hotel.

Does Puteri Gunung Hotel have a swimming pool?

Yes, a swimming pool is available at Puteri Gunung Hotel.

What do past guests say about Puteri Gunung Hotel?

Puteri Gunung Hotel is well-known for its Location, Service and Facilites, Room Comfort, as reviewed by verified Traveloka guests.

Puteri Gunung Hotel

Name: Puteri Gunung Hotel
Address: Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Lembang, Bandung, Jawa Barat, Indonesia, 40391, Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Jawa Barat, 40391, Indonesia
Rating: 8.4

Hotels

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8.4

/10

Very Good

2,783 reviews

What Guests Say About Their Stay

Erry A.

10.0

/ 10

It was a pleasure to stay here, the staff were friendly and very helpful, the food was varied and all delicious, there was a play area for children near the restaurant, the pool was clean and big.

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Aas N.

9.4

/ 10

It's a real treat, especially during family or work events. The staff are friendly and helpful.

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Eko S.

10.0

/ 10

A family-friendly hotel. The atmosphere is serene and comfortable. The food is sumptuous and delicious.

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N***i

10.0

/ 10

A hotel that has maintained its quality for decades. It still feels the same: comfortable, cool, clean rooms with modern amenities. Complete facilities, a top-notch view, and a very strategic location close to trendy cafes. Five-star service, with all the staff friendly and helpful. The breakfast is top-notch: complete, delicious, and varied, always promptly refilled.

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Bila F.

10.0

/ 10

The hotel is very clean, and the service is very friendly. Plus, the ambiance is very cool and fresh. I highly recommend staying here. The facilities are also excellent. The breakfast menu is also delicious.

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In the Area

See Map

Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Lembang, Bandung, Jawa Barat, Indonesia, 40391

Main Facilities

This accommodation offers:

Outdoor pool

Children play area

Children pool

Swimming pool

Laundry service

Restaurant

Luggage storage

Family room

Garden

Kids club

Puteri Gunung Hotel is located in area / city Lembang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

Puteri Gunung Hotel Address: Map & Location

Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Lembang, Bandung, Jawa Barat, Indonesia, 40391

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Discover More About Puteri Gunung Hotel

Location
Puteri Gunung Hotel is located in area / city Lembang.

About Puteri Gunung Hotel

Have fun with various entertaining facilities for you and the whole family at Puteri Gunung Hotel, a wonderful accommodation for your family holiday.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Puteri Gunung Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Puteri Gunung Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Enjoy luxurious treats and incomparable experience by staying at Puteri Gunung Hotel.

All facilities in Puteri Gunung Hotel

Facility

Outdoor pool

Children play area

Children pool

Swimming pool

Bar, Cafe and Lounge

Swimming Pool

Entertainment Facility

Common Space

Lobby

Family-friendly Facilities

Kids club
Children pool

Food and Drinks

A la carte dinner
A la carte lunch
Buffet breakfast

Things to Do

Children play area
Garden
Outdoor pool

Transportation

Secure parking

Connectivity

Free WiFi

General

Banquet
Connecting rooms
Swimming pool
Smoking area
Terrace
Family room
Cloakroom
Reception hall

Accessibilty

Accessible parking

Public Facilities

Parking
Coffee shop
Restaurant
Room service
WiFi in public area

Hotel Services

Bellhop
Concierge
24-hour Receptionist
24-hour security
Laundry service
Luggage storage
Wedding service

In-room Facilities

Cable TV
Desk
Hairdryer
Refrigerator
Shower
TV

Business Facilities

Conference room
Meeting facilities
Photocopier
Projector
Conference hostess

Accommodation Policy & General Information in Puteri Gunung Hotel

General Check-in Instructions

Check In Time : From 14:00 Check Out Time : Until 12:00

Early Check-in

You're allowed to check-in before the accommodation’s check-in time. If you wish to do so, please contact the accommodation. Additional charges apply.

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General Information

Popular Facilities
Check-In / Check-Out Time	From 14:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Puteri Gunung Hotel	130
Number of floors in Puteri Gunung Hotel	2
Another facilities in Puteri Gunung Hotel	Kids club, Children pool, A la carte dinner, A la carte lunch, Buffet breakfast

More Reviews from Other Guests in Puteri Gunung Hotel

Overall Ratings & Reviews Puteri Gunung Hotel

Traveloka (2,779)

Other sources (4)

8.5

Very Good

From 2,779 reviews

Provided by travelers on

Cleanliness

8.3

Room Comfort

8.4

Meal

8.4

Location

8.8

Service and Facilites

8.5

People often mention about Puteri Gunung Hotel

All

Variety (133)

Staff Friendliness (130)

Ambiance (124)

Taste (121)

Surroundings (119)

Family Friendly (112)

Room Space (110)

Bedroom (110)

Accessibility (102)

Hotel Area (101)

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Traveler Reviews Puteri Gunung Hotel

Number of reviews per page

20

40

Customer reviews

EA

Erry A.

10.0

/10

Reviewed 6 day(s) ago

It was a pleasure to stay here, the staff were friendly and very helpful, the food was varied and all delicious, there was a play area for children near the restaurant, the pool was clean and big.

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1 people find it helpful

Accommodation's Reply

12 Nov 2026

Dear Valued Guest, Thank you for your wonderful review and for choosing Puteri Gunung Hotel. We are truly delighted to know that you enjoyed your stay with us. Your kind words mean so much to our entire team and inspire us to continue delivering heartfelt hospitality. We look forward to welcoming you back for another memorable stay surrounded by the beauty and tranquility of Lembang. Warm regards, Management of Puteri Gunung Hotel. Where Nature Awaits.

Aas N.

Business

9.4

/10

Reviewed 3 week(s) ago

It's a real treat, especially during family or work events. The staff are friendly and helpful.

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1 people find it helpful

Accommodation's Reply

27 Oct 2026

Dear Valued Guest, Thank you for your wonderful review and for choosing Puteri Gunung Hotel. We are truly delighted to know that you enjoyed your stay with us. Your kind words mean so much to our entire team and inspire us to continue delivering heartfelt hospitality. We look forward to welcoming you back for another memorable stay surrounded by the beauty and tranquility of Lembang. Warm regards, Management of Puteri Gunung Hotel Where Nature Awaits

H***a

Staycation

6.7

/10

Reviewed 4 week(s) ago

Because there's no air conditioning, the room feels quite hot. And because it's an old building, there's no air freshener. Evening gatherings can get quite noisy. The cleanliness of the rooms is lacking.

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Accommodation's Reply

21 Oct 2026

Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel

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Verified Traveler

10.0

/10

Reviewed 4 week(s) ago

Amazing. Recommended for a family vacation.

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Accommodation's Reply

20 Oct 2026

Dear Valued Guest, Warm greetings from Puteri Gunung Hotel. Thank you for staying with us and for taking the time to share your experience. We apologize for any inconvenience you experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will forward this information to the relevant department to ensure that what you experienced does not happen again in the future. We sincerely hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel

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A***i

10.0

/10

Reviewed 4 week(s) ago

Comfortable hotel and good and friendly service.

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1 people find it helpful

Gm

Gina m.

Leisure

10.0

/10

Reviewed 5 week(s) ago

Very comfortable, safe, and quiet. The service is incredibly friendly!!! As for the food, there's no shortage of disappointments. We'll definitely be back next time 🫶🏻

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1 people find it helpful

Accommodation's Reply

15 Oct 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrijnon.

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Y***i

6.5

/10

Reviewed 5 week(s) ago

I was tired of going back and forth with my room far from the lobby/parking lot. Someone offered to carry my luggage, but we planned to eat first, so we postponed it until we returned to the hotel. There were no staff on standby, no luggage carts, and no path for luggage because the hotel's roads are paved. Sorry, I only went there once, even if it was discounted or free. Not recommended for those who don't like rooms far from the lobby/parking lot.

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4 people find it helpful

Accommodation's Reply

15 Oct 2026

Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel

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Iqro I.

10.0

/10

Reviewed 6 week(s) ago

All good, excellent service and breakfast very delicious.

1 people find it helpful

Accommodation's Reply

09 Oct 2026

Dear Guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Sincerely, Guest Relation Officer Puteri Gunung Hotel

s***i

Staycation

9.7

/10

Reviewed 6 week(s) ago

suitable for trekking area, cool. lighting is lacking at night especially if it rains, and make a sign in the lobby so that it is eye catching

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Accommodation's Reply

03 Oct 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.

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AR

Arief R.

10.0

/10

Reviewed 8 week(s) ago

It was very pleasant. Hopefully we can stay again.

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Accommodation's Reply

24 Sep 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.

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B***a

8.4

/10

Reviewed 9 week(s) ago

The hotel's comfort is lacking because the hotel is on the 2nd floor and you have to climb stairs where the steps are rather small and you have to go up and down carrying heavy luggage.

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1 people find it helpful

Accommodation's Reply

20 Sep 2026

Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel

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Joseph T.

Leisure

10.0

/10

Reviewed 11 week(s) ago

The breakfast was great and the room was very comfortable.

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Accommodation's Reply

02 Sep 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.

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SA

Sri A. A.

8.5

/10

Reviewed 12 week(s) ago

The room facilities are a bit old but okay, as is the breakfast.

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1 people find it helpful

Accommodation's Reply

27 Aug 2026

Dear Valued Guest, Puteri Gunung Hotel would like to express our gratitude for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will forward this information to the relevant department to ensure that what you experienced does not happen again. We sincerely hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel

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L***y

Leisure

8.6

/10

Reviewed 13 week(s) ago

Maybe because it is far from the reach of the room's position, so the toilet is not cleaned enough.

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2 people find it helpful

Accommodation's Reply

20 Aug 2026

Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel

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J***a

10.0

/10

Reviewed 14 week(s) ago

Strategic location, clean rooms, friendly staff, delicious breakfast.

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1 people find it helpful

Accommodation's Reply

09 Aug 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.

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pk

prasetya k.

Leisure

10.0

/10

Reviewed 14 week(s) ago

Nothing to comment on. Everything was very satisfying. The staff was also very helpful and it's suitable for families and children.

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6 people find it helpful

Accommodation's Reply

05 Aug 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.

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Verified Traveler

9.7

/10

Reviewed 15 week(s) ago

Although the hotel is old, the rooms and bathrooms are clean and spacious. The air is cool even without air conditioning. Wi-Fi, telephone, and cable TV are available, but the TV didn't work properly. What we loved most was the breakfast, which was very enjoyable. The menu was very varied, suitable for families from children to adults, and the taste was delicious. The main menu varies from day to day. The environment outside the hotel is very cool, beautiful, clean, and comfortable, especially for joggers, as the area is very spacious. The hotel is perfect for those seeking tranquility. Thank you.

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2 people find it helpful

Accommodation's Reply

05 Aug 2026

Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel

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R***y

Staycation

5.0

/10

Reviewed 15 week(s) ago

The outside of the hotel has a big space and nice ambiance, and we love the nature. The only bad experience is the cleanliness of the room itself. Our first room had 2 lizards inside roaming around everywhere. Also the bed, pillows, comforters/blankets… as in everything has stains. We had to request to change to another room due to the lack of cleanliness, thinking the second room would improve because we didn’t see any lizard(s). But the bed itself, same issue. Everything has stains, so disappointing. My husband and I felt itchy because of it; we had to wear full-length pants and long-sleeved shirts just to not feel the itchiness on what we were sleeping on. We did not sleep well at all and rushed out to check out early in the morning. Even though we requested breakfast with our booking, we did not even want to eat breakfast due to the lack of sleep and annoyance of how we slept. Never coming back again to this hotel. This is and will be our first and last time to book at this hotel.

3 people find it helpful

Accommodation's Reply

06 Aug 2026

Dear Guest, Warmest greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. Rest assured that this issue will be looked into with related departments to ensure similar situations can be avoided in the future. We hope to have another opportunity to provide you a much better experience. Sincerely, Guest Relation Officer Puteri Gunung Hotel

N***a

8.7

/10

Reviewed 16 week(s) ago

Super comfy hotel in Lembang. Will come back for sure since the room location structured like villa (it is nicer to come with big group so you can rent the large villa building)…so we got the privacy and the hotel area is huge with big pool and nice restaurant. Staff is friendly, the intern staff obviously need a lot of training. But location and comfort are good. The room is old, so you will look at old furniture, lamp that does not work, and old shower curtain. But it is still manageable. In the morning, you can enjoy a nice morning walk to the restaurant for breakfast and there was a freelance pony rider for children as well.

3 people find it helpful

Accommodation's Reply

01 Aug 2026

Dear Guest, Warmest greetings from Puteri Gunung Hotel Thank you for your stay and for sharing your thoughts about our hotel. We apologize for the inconveniences you faced during your visit to our hotel. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. Rest assured that this issue will be looked into with related departments to ensure similar situations can be avoided in the future. We hope to have another opportunity to provide you a much better experience. Sincerely, Guest Relation Officer Puteri Gunung Hotel

T

Tati

8.4

/10

Reviewed 16 week(s) ago

The hotel is old for the rooms, but the atmosphere is comfortable.

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1 people find it helpful

Accommodation's Reply

30 Jul 2026

Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.

See original

Number of reviews per page

20

40

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Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.