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Puteri Gunung Hotel

Hotels
8.3
/10
Very Good
2,734 reviews

What Guests Say About Their Stay

Variety (135)
Staff Friendliness (133)
Surroundings (126)
Taste (119)

Eko S.

10.0
/ 10
A family-friendly hotel. The atmosphere is serene and comfortable. The food is sumptuous and delicious.
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N***i

10.0
/ 10
A hotel that has maintained its quality for decades. It still feels the same: comfortable, cool, clean rooms with modern amenities. Complete facilities, a top-notch view, and a very strategic location close to trendy cafes. Five-star service, with all the staff friendly and helpful. The breakfast is top-notch: complete, delicious, and varied, always promptly refilled.
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Bila F.

10.0
/ 10
The hotel is very clean, and the service is very friendly. Plus, the ambiance is very cool and fresh. I highly recommend staying here. The facilities are also excellent. The breakfast menu is also delicious.
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Rai A. N.

10.0
/ 10
Staying at Puteri Gunung Hotel with my family was a truly delightful experience. We chose a Superior room, and it was comfortable, clean, and had the cool, Lembang-style atmosphere, perfect for quality time and relaxation. The kids also enjoyed the beautiful and peaceful grounds. What was most satisfying, besides the friendly and helpful service, was the hotel's price, which we found very affordable for such a comfortable setting and facilities. The staff were all kind and made our stay feel welcoming. Overall, it was definitely worth it for a family staycation. We'll definitely be back!
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basofi z. p.

10.0
/ 10
I had a truly memorable stay at Puteri Gunung Hotel Lembang. The location was the most strategic part of my vacation plans, and the hotel boasts numerous aesthetic photo spots. The morning atmosphere was unparalleled, complemented by a breakfast menu that definitely didn't disappoint. I hope to have the opportunity to be warmly welcomed by the Puteri Gunung Hotel staff again.
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In the Area
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Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Lembang, Bandung, Jawa Barat, Indonesia, 40391

Main Facilities

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Restaurant
Swimming Pool
24-Hour Front Desk
Parking
WiFi
Puteri Gunung Hotel is located in area / city Lembang. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Puteri Gunung Hotel

Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Lembang, Bandung, Jawa Barat, Indonesia, 40391
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Lobby Puteri Gunung Hotel
Exterior 2 Puteri Gunung Hotel

Discover More About Puteri Gunung Hotel

Discover the charm and comfort awaiting you at **Puteri Gunung Hotel**, a delightful accommodation nestled in the heart of Jawa Barat, Indonesia. This hotel offers a serene escape with a touch of local warmth, making it an ideal choice for travelers seeking both relaxation and adventure. Room rates at **Puteri Gunung Hotel** start from - per night. Don’t forget to use the TRAVELOKA new user limited promo code to get up to 8% off your booking!

Puteri Gunung Hotel Location

Located in the scenic area of Ciwidey, Bandung Regency, **Puteri Gunung Hotel** is situated at Jl. Raya Tangkuban Perahu Km 16 - 17, Lembang, Lembang, Bandung, Jawa Barat, Indonesia, 40391. This prime location places you approximately 25 kilometers from the bustling city center of Bandung, offering a peaceful retreat while remaining accessible to urban conveniences. For those arriving by car, the hotel is conveniently located near major road networks, ensuring a smooth journey. The atmosphere surrounding **Puteri Gunung Hotel** is one of tranquility, with lush natural landscapes providing a refreshing backdrop. It’s an ideal spot for those looking to unwind and reconnect with nature, away from the city's hustle and bustle.

Puteri Gunung Hotel Facilities & Services

Facilities for guests at **Puteri Gunung Hotel** are designed to enhance your stay and cater to your every need.
  • Enjoy a refreshing dip in the outdoor swimming pool, open daily from 8:00 AM to 6:00 PM. Entrance is complimentary for hotel guests.
  • Indulge in a rejuvenating experience at the on-site spa, offering various treatments from 10:00 AM to 8:00 PM. Prices start from PHP 1,500.
  • Stay connected with complimentary Wi-Fi access available throughout the hotel premises.
  • For guests traveling by car, **Puteri Gunung Hotel** offers free on-site parking.
  • A dedicated children's play area is available to keep younger guests entertained.
  • The hotel provides a shuttle service to nearby attractions for a small fee of PHP 200 per person.
  • Laundry services are available upon request, with prices starting from PHP 50 per item.

Puteri Gunung Hotel Room Types

Explore the diverse range of accommodations offered, ensuring a comfortable stay for every traveler. The room types of **Puteri Gunung Hotel** are thoughtfully designed to provide a relaxing sanctuary after a day of exploration.

  • Deluxe Room:

    Offers a comfortable space with a Garden View. Available in smoking and non-smoking options. Some rooms feature a bathtub.

  • Superior Room:

    A well-appointed room with a Garden View, available in smoking and non-smoking configurations.

  • Family Suite:

    Ideal for families, this spacious suite provides ample room and a Garden View. Available in non-smoking.

  • Executive Suite:

    For those seeking extra luxury, this suite offers enhanced amenities and a Garden View. Available in non-smoking.
Please note that **Puteri Gunung Hotel** does not currently offer pet-friendly rooms.

Puteri Gunung Hotel Dining & Restaurants

Savor delicious culinary experiences at **Puteri Gunung Hotel**'s dining establishments. The hotel offers a variety of options to satisfy your palate.

  • The Garden Restaurant:

    Enjoy a delightful breakfast buffet from 7:00 AM to 10:00 AM, with an estimated price per person of PHP 450. For lunch and dinner, the restaurant serves a selection of Indonesian and international dishes from 11:00 AM to 10:00 PM. Estimated price per person for lunch/dinner is PHP 700.

  • The Terrace Cafe:

    A cozy spot for coffee, tea, and light snacks, open from 9:00 AM to 7:00 PM. Estimated price per person is PHP 300.

Puteri Gunung Hotel Nearby Attractions and Activities

Immerse yourself in the beauty and culture of the Bandung region with these nearby attractions.

  • Kawah Putih (White Crater):

    A stunning volcanic crater lake known for its turquoise waters and unique sulfuric smell. Approximately a 30-minute drive from the hotel.

  • Situ Patenggang:

    A beautiful lake surrounded by tea plantations, offering boat rides and a serene atmosphere. About a 20-minute drive away.

  • Glamping Lakeside Rancabali:

    Experience unique glamping accommodations with beautiful lake views and various recreational activities. Located near Situ Patenggang.

  • Taman Hutan Raya Ir. H. Djuanda (Dago Forest Park):

    A vast nature reserve with hiking trails, waterfalls, and historical caves. Approximately a 1-hour drive from the hotel.

  • Farmhouse Lembang:

    A charming European-themed tourist spot with unique architecture, animal encounters, and photo opportunities. About a 1.5-hour drive from the hotel.
If you are looking for other activities around **Puteri Gunung Hotel**, check out the best deals on Traveloka: Recommended activities in Bandung!

How to Get to Puteri Gunung Hotel from the Airport

Navigating your way to **Puteri Gunung Hotel** is straightforward, with several convenient options available. The airport transfer service of **Puteri Gunung Hotel** aims to make your arrival as smooth as possible. Here’s how to get to **Puteri Gunung Hotel** from the nearest major airport, Husein Sastranegara International Airport (BDO) in Bandung:

  • Hotel Private Airport Transfer:

    For the most convenient and hassle-free journey, you can arrange a private airport transfer directly with **Puteri Gunung Hotel**. This service offers door-to-door convenience. The estimated cost for this service is around PHP 800 to PHP 1,200, depending on the vehicle type. Please book this service in advance through Traveloka or directly with the hotel.

  • Taxi:

    Metered taxis are readily available at the airport. The journey to **Puteri Gunung Hotel** typically takes about 1 to 1.5 hours, depending on traffic conditions. The estimated taxi fare is between PHP 400 and PHP 600.

  • Ride-hailing Service:

    You can also use a ride-hailing service booked via an app. This is often a cost-effective option. The estimated cost is similar to a metered taxi, ranging from PHP 400 to PHP 600.

  • Rental Car:

    If you prefer to have your own transportation during your stay, you can rent a car at the airport. This gives you the flexibility to explore the surrounding areas at your own pace. Rental rates vary depending on the car model and rental duration.
For seamless travel arrangements, consider booking airport transfer services in advance.

Summary of Why You Should Choose to Stay at Puteri Gunung Hotel

Choosing **Puteri Gunung Hotel** for your Jawa Barat getaway promises a memorable and comfortable experience. With excellent facilities, a serene location, and warm hospitality, it’s the perfect base for exploring the region or simply unwinding.

  • Prime Location:

    Enjoy the tranquility of Ciwidey while remaining accessible to Bandung's attractions.

  • Comfortable Accommodations:

    A variety of well-appointed rooms to suit different needs.

  • Excellent Facilities:

    From a refreshing swimming pool to a relaxing spa, all your needs are catered for.

  • Delicious Dining:

    Savor local and international flavors at the on-site restaurants.

  • Convenient Access:

    Easy to reach from the airport with various transportation options.
Discover the best **room availability at Puteri Gunung Hotel** and plan your perfect escape. For a seamless booking experience, consider **booking Puteri Gunung Hotel** through Traveloka. Book budget hotels in Jawa Barat and enjoy competitive rates. Easily book domestic and international flights at low prices to complete your travel plans.

All facilities in Puteri Gunung Hotel

Bar, Cafe and Lounge Puteri Gunung Hotel
Bar, Cafe and Lounge
Swimming Pool Puteri Gunung Hotel
Swimming Pool
Entertainment Facility Puteri Gunung Hotel
Entertainment Facility
Common Space Puteri Gunung Hotel
Common Space
Lobby Puteri Gunung Hotel
Lobby

Public Facilities

  • Parking
  • Coffee shop
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Hotel Services

  • Bellhop
  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Newspaper in lobby
  • Newspaper
  • Wedding service

Things to Do

  • Children play area
  • Garden
  • Massage
  • Outdoor facilities
  • Outdoor pool
  • Outdoor pool
  • Sauna
  • Spa

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Bar
  • Breakfast
  • Buffet breakfast
  • Breakfast (surcharge)

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • Refrigerator
  • Shower
  • TV

General

  • Banquet
  • Connecting rooms
  • Swimming pool
  • Smoking area
  • Terrace

Business Facilities

  • Business center
  • Conference room
  • Meeting facilities
  • Photocopier
  • Projector

Family-friendly Facilities

  • Kids club
  • Children pool

Accessibilty

  • Accessible parking
  • Wheelchair accessible

Nearby Facilities

  • ATM/Banking
  • Shops

Transportation

  • Secure parking

Sports and Recreations

  • Horse riding

Kids and Pets

  • Babysitting

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Puteri Gunung Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Facility

Swimming Pool closed temporarily from 5-6-2026 to 6-6-2026.

General Check-in Instructions

Check In Time : From 14:00 Check Out Time : Until 12:00
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General Information

Popular Facilities
Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Puteri Gunung Hotel
130
Number of floors in Puteri Gunung Hotel
2
Another facilities in Puteri Gunung Hotel
Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Puteri Gunung Hotel

What are available facilities at Puteri Gunung Hotel?
There are top facilites at Puteri Gunung Hotel such as Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Puteri Gunung Hotel?
The standard check-in time at Puteri Gunung Hotel is starting from From 14:00 while the latest check-out time is at Before 12:00
Does Puteri Gunung Hotel provide breakfast?
Yes, Puteri Gunung Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Puteri Gunung Hotel?
Puteri Gunung Hotel is a 4.0-star hotel.
How many floors does Puteri Gunung Hotel have?
Puteri Gunung Hotel has 2 floors.
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More Reviews from Other Guests in Puteri Gunung Hotel

Overall Ratings & Reviews Puteri Gunung Hotel

Traveloka (2,730)
Other sources (4)
8.4
Very Good
From 2,730 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.4

Meal

8.4

Location

8.7

Service and Facilites

8.5

People often mention about Puteri Gunung Hotel
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Variety (116)
Staff Friendliness (115)
Ambiance (111)
Surroundings (108)
Taste (105)
Family Friendly (100)
Room Space (100)
Bedroom (98)
Accessibility (93)
Bathroom (88)
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Traveler Reviews Puteri Gunung Hotel

Number of reviews per page
20
40
Customer reviews
OKTA W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The food is varied, the location is strategically located near the main road, the hot water in the bathroom works, there is a garden for jogging and children to play, the staff is humble, the night atmosphere is quiet and comfortable.
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Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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Nine S. R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
The hotel is cool, the food is also delicious, the staff is friendly..
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Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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I***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
It seems like an older hotel, but it's still clean and well-maintained. The environment is comfortable, with lots of greenery. The buffet is delicious and has a wide selection. By the way, if you're in Lembang, I recommend staying here.
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Tri y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Kids love staying here because it's kids-friendly.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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F***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Old hotel but well maintained, breakfast is quite varied, staff is quite helpful, strategic location.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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L***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the environment is clean, quiet and beautiful, close to the city center, very cool and serene for those who need peace and thank you for getting a free slice of cake.
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+4
3 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We are delighted to receive your compliments and know that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. Please contact us if you have any requests. Thank you again, From the Customer Relations Team, Hotel Putrignon.
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Jae Z. F. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nothing is missing, everything is good.
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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S***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
You can catch a lot of fish, so don't forget to bring a fishing rod. You can feed the rabbits. It's better to book a superior flat; it's not far and doesn't tire you out climbing up and down. Rooms 103 and 105 are comfortable, spacious, and have bathtubs. I got them for 457,000 Rupiah on the app. Breakfast is plentiful and varied.
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1 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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M***a
icon-origin-TRAVELOKA
8.1
/10
Reviewed 3 week(s) ago
The hotel staff was nice, very helpful, and friendly. However, it was a shame that the bathroom wasn't very clean and I felt uncomfortable.
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1 people find it helpful
Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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L***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The breakfast is delicious, the only downside is that there's not enough lighting at night.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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a***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The place is cool and comfortable, the food is delicious.
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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Arif P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Ideal for a staycation and healing. The atmosphere is calm, comfortable, and very chill.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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Eko S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A family-friendly hotel. The atmosphere is serene and comfortable. The food is sumptuous and delicious.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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H***j
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Why are the Service and Facilities columns combined? They're totally different. The service at Puteri Gunung is all good. Except for the facilities, which are because it's an old hotel. It's not suitable for bringing seniors here, because the rooms are a long walk to the restaurant or parking lot (because cars are not allowed in front of the room). I did request a room near the restaurant, but suddenly I needed a room quickly for one reason or another. The FO was very kind and gave me a room that was ready at 1:30 PM, meanwhile, it was a long weekend and check-in and check-out conditions were simultaneous. Thank you, Miss. Thankfully, I got a room earlier, but yes, that's the risk of the room being far away and mediocre (no hot water for showers and no telephone). As a result, if you ask for anything or order food, you have to call using your own cell phone because the WhatsApp number provided is very slow to respond, sometimes not even answered at all. The hot water was only fixed the next day, we deliberately left it for about 3-4 hours but when we came home it wasn't finished and the room hadn't been cleaned either. Our schedule was delayed due to the room issue. We stayed there for two nights, and the staff were all friendly. However, the facilities were very outdated. Breakfast was comprehensive, and the food in the dining room was delicious. That's all.
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Muhamad A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel is nice, the atmosphere is beautiful and cool, but the cleanliness of the rooms needs to be improved.
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Accommodation's Reply
27 May 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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A***g
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The best holiday with family. Happy, didn't expect to get one with a bathtub so we could soak in warm water, suitable for the cold weather in Lembang.
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Accommodation's Reply
26 May 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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R***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
It's really cool, especially since the breakfast is very complete.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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M***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It's really great to stay there again, it makes you feel at home from the noisy & hot city atmosphere 😭😭 next time I'll definitely go there again, especially since the breakfast is varied, really great
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1 people find it helpful
Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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D***y
icon-origin-TRAVELOKA
8.1
/10
Reviewed 5 week(s) ago
First time to this hotel, and it was just right on a long weekend. After arriving at the hotel at 3:30 PM… when I arrived at the reception it was already very crowded for check-in and queue. I saw there were no bellboys around, apparently they were busy escorting guests to their rooms. After I noticed there were only 2 bellboys who could be said to be old (50-60 years maybe)… the room was quite far and there was no transportation to the room. I got a room at the end and honestly the atmosphere was really scary, the hotel had a very old feel… the furniture in the room was very old and old.. the mattress was bad and smelled musty, it was uncomfortable to rest, it felt like I wanted to go early in the morning, the wardrobe was no longer usable.. the swimming pool which was said to have warm water turned out not to exist, guys😂.. for BF the food was not much choice but there was rice and porridge.. the feel of this hotel was really scary the furniture was all no longer usable.. I didn't dare to turn off the lights when I slept because it was that scary.. please add more bellboys, and please replace the furniture that was no longer usable
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Accommodation's Reply
22 May 2026
Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel
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N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A hotel that has maintained its quality for decades. It still feels the same: comfortable, cool, clean rooms with modern amenities. Complete facilities, a top-notch view, and a very strategic location close to trendy cafes. Five-star service, with all the staff friendly and helpful. The breakfast is top-notch: complete, delicious, and varied, always promptly refilled.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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Exterior 4 Puteri Gunung Hotel

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Overall Ratings & Reviews Puteri Gunung Hotel

Traveloka (2,730)
Other sources (4)
8.4
Very Good
From 2,730 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.4

Meal

8.4

Location

8.7

Service and Facilites

8.5

People often mention about Puteri Gunung Hotel
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Variety (116)
Staff Friendliness (115)
Ambiance (111)
Surroundings (108)
Taste (105)
Family Friendly (100)
Room Space (100)
Bedroom (98)
Accessibility (93)
Bathroom (88)
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Traveler Reviews Puteri Gunung Hotel

Number of reviews per page
20
40
Customer reviews
OKTA W.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
The food is varied, the location is strategically located near the main road, the hot water in the bathroom works, there is a garden for jogging and children to play, the staff is humble, the night atmosphere is quiet and comfortable.
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Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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Nine S. R.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 day(s) ago
The hotel is cool, the food is also delicious, the staff is friendly..
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Accommodation's Reply
19 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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I***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
It seems like an older hotel, but it's still clean and well-maintained. The environment is comfortable, with lots of greenery. The buffet is delicious and has a wide selection. By the way, if you're in Lembang, I recommend staying here.
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Tri y.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Kids love staying here because it's kids-friendly.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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F***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Old hotel but well maintained, breakfast is quite varied, staff is quite helpful, strategic location.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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L***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, the environment is clean, quiet and beautiful, close to the city center, very cool and serene for those who need peace and thank you for getting a free slice of cake.
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+4
3 people find it helpful
Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We are delighted to receive your compliments and know that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. Please contact us if you have any requests. Thank you again, From the Customer Relations Team, Hotel Putrignon.
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Jae Z. F. H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Nothing is missing, everything is good.
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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S***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
You can catch a lot of fish, so don't forget to bring a fishing rod. You can feed the rabbits. It's better to book a superior flat; it's not far and doesn't tire you out climbing up and down. Rooms 103 and 105 are comfortable, spacious, and have bathtubs. I got them for 457,000 Rupiah on the app. Breakfast is plentiful and varied.
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Accommodation's Reply
06 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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M***a
icon-origin-TRAVELOKA
8.1
/10
Reviewed 3 week(s) ago
The hotel staff was nice, very helpful, and friendly. However, it was a shame that the bathroom wasn't very clean and I felt uncomfortable.
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1 people find it helpful
Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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L***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The breakfast is delicious, the only downside is that there's not enough lighting at night.
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Accommodation's Reply
05 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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a***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The place is cool and comfortable, the food is delicious.
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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Arif P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Ideal for a staycation and healing. The atmosphere is calm, comfortable, and very chill.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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Eko S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A family-friendly hotel. The atmosphere is serene and comfortable. The food is sumptuous and delicious.
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Accommodation's Reply
02 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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H***j
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Why are the Service and Facilities columns combined? They're totally different. The service at Puteri Gunung is all good. Except for the facilities, which are because it's an old hotel. It's not suitable for bringing seniors here, because the rooms are a long walk to the restaurant or parking lot (because cars are not allowed in front of the room). I did request a room near the restaurant, but suddenly I needed a room quickly for one reason or another. The FO was very kind and gave me a room that was ready at 1:30 PM, meanwhile, it was a long weekend and check-in and check-out conditions were simultaneous. Thank you, Miss. Thankfully, I got a room earlier, but yes, that's the risk of the room being far away and mediocre (no hot water for showers and no telephone). As a result, if you ask for anything or order food, you have to call using your own cell phone because the WhatsApp number provided is very slow to respond, sometimes not even answered at all. The hot water was only fixed the next day, we deliberately left it for about 3-4 hours but when we came home it wasn't finished and the room hadn't been cleaned either. Our schedule was delayed due to the room issue. We stayed there for two nights, and the staff were all friendly. However, the facilities were very outdated. Breakfast was comprehensive, and the food in the dining room was delicious. That's all.
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Muhamad A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The hotel is nice, the atmosphere is beautiful and cool, but the cleanliness of the rooms needs to be improved.
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Accommodation's Reply
27 May 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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A***g
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The best holiday with family. Happy, didn't expect to get one with a bathtub so we could soak in warm water, suitable for the cold weather in Lembang.
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Accommodation's Reply
26 May 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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R***I
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
It's really cool, especially since the breakfast is very complete.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrijnon. We appreciate your kind words about our hotel. We are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff to improve our services and ensure all guests are satisfied. We look forward to welcoming you again. We hope you have a wonderful time on your next visit. If you have any requests, please contact us. Thank you again, From the Customer Relations Team, Hotel Putrijnon.
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M***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
It's really great to stay there again, it makes you feel at home from the noisy & hot city atmosphere 😭😭 next time I'll definitely go there again, especially since the breakfast is varied, really great
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1 people find it helpful
Accommodation's Reply
22 May 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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D***y
icon-origin-TRAVELOKA
8.1
/10
Reviewed 5 week(s) ago
First time to this hotel, and it was just right on a long weekend. After arriving at the hotel at 3:30 PM… when I arrived at the reception it was already very crowded for check-in and queue. I saw there were no bellboys around, apparently they were busy escorting guests to their rooms. After I noticed there were only 2 bellboys who could be said to be old (50-60 years maybe)… the room was quite far and there was no transportation to the room. I got a room at the end and honestly the atmosphere was really scary, the hotel had a very old feel… the furniture in the room was very old and old.. the mattress was bad and smelled musty, it was uncomfortable to rest, it felt like I wanted to go early in the morning, the wardrobe was no longer usable.. the swimming pool which was said to have warm water turned out not to exist, guys😂.. for BF the food was not much choice but there was rice and porridge.. the feel of this hotel was really scary the furniture was all no longer usable.. I didn't dare to turn off the lights when I slept because it was that scary.. please add more bellboys, and please replace the furniture that was no longer usable
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1 people find it helpful
Accommodation's Reply
22 May 2026
Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel
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N***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A hotel that has maintained its quality for decades. It still feels the same: comfortable, cool, clean rooms with modern amenities. Complete facilities, a top-notch view, and a very strategic location close to trendy cafes. Five-star service, with all the staff friendly and helpful. The breakfast is top-notch: complete, delicious, and varied, always promptly refilled.
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Accommodation's Reply
21 May 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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Number of reviews per page
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