B***a
8.4
/10
Reviewed 1 week(s) ago
The hotel's comfort is lacking because the hotel is on the 2nd floor and you have to climb stairs where the steps are rather small and you have to go up and down carrying heavy luggage.
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Accommodation's Reply
20 Sep 2026
Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel
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