Puteri Gunung Hotel

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Overall Ratings & Reviews Puteri Gunung Hotel

Traveloka (2,684)
Other sources (4)
8.4
Very Good
From 2,684 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.4

Meal

8.4

Location

8.7

Service and Facilites

8.5

People often mention about Puteri Gunung Hotel
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Staff Friendliness (104)
Variety (103)
Surroundings (100)
Ambiance (100)
Taste (94)
Room Space (89)
Bedroom (88)
Family Friendly (87)
Accessibility (85)
Bathroom (78)
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Traveler Reviews Puteri Gunung Hotel

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Customer reviews
Achmad T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 day(s) ago
Hotel with a mountain atmosphere with a comfortable environment, pleasant and delicious breakfast, good for children's recreation
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Accommodation's Reply
04 May 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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Verified Traveler
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8.8
/10
Reviewed 7 day(s) ago
Almost everything is ok, especially the easy access to everywhere, only the last time I stayed the atmosphere was a bit scary.
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Accommodation's Reply
04 May 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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basofi z. p.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
I had a truly memorable stay at Puteri Gunung Hotel Lembang. The location was the most strategic part of my vacation plans, and the hotel boasts numerous aesthetic photo spots. The morning atmosphere was unparalleled, complemented by a breakfast menu that definitely didn't disappoint. I hope to have the opportunity to be warmly welcomed by the Puteri Gunung Hotel staff again.
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1 people find it helpful
Accommodation's Reply
03 May 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The atmosphere is fun, calm, and pleasant, and the restaurant's prices are also wallet-friendly.
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Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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dani a.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Great... The atmosphere is cool, comfortable, and clean.
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Accommodation's Reply
21 Apr 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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R***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
for breakfast there are many variations so it's delicious, for the room it's quite okay, spacious too, in the evening I ordered pizza and drinks and they were delicious and the price was affordable too, fried rice with kencur was also delicious
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Accommodation's Reply
20 Apr 2026
(After submitting a positive review) Dear Valued Guest, Thank you very much for choosing Hotel Putrij Nong. We greatly appreciate your positive review. We are delighted to hear that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We hope to welcome you back again. We hope your next stay will be a memorable one. Please contact us if you have any requests. Thank you. The Customer Relations Team, Hotel Putrij Nong
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The hotel's atmosphere is calm and beautiful, and access to many tourist attractions is close. ❤️ There is a swimming pool and a spacious restaurant, with a wide variety of food. 💯👌 It's comfortable to bring a large family on vacation here.💕⭐
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Accommodation's Reply
30 Apr 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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Ndut
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10.0
/10
Reviewed 3 week(s) ago
cool, fresh, full of greenery, spacious but the garden lights should be increased so that the forest atmosphere is more beautiful, not more scary
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Accommodation's Reply
20 Apr 2026
Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel
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Verified Traveler
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8.5
/10
Reviewed 3 week(s) ago
It was fun, but we got a room that was quite far from the road and the room was a bit old, a bit scary, the hot water had to be turned on for a long time before it came out.
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1 people find it helpful
Accommodation's Reply
20 Apr 2026
Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel is a cottage-style hotel with several rooms. Parking is not allowed in front of the cottage, so getting a car is quite an effort, you have to go to the front. I stayed here for 3 nights. The first night the room and linen were dusty. My son kept sneezing at check-in time. The linen was always changed for the next 2 nights, thank God it was safe. It was very cold at night because it was the rainy season. The bathroom was also a bit dirty on the first night, but it was cleaned every day after. If you're staying with two people, it's a bit creepy. There must be at least 3 people in the room. My son left his bolster, but thankfully a package was sent to his house within 3 days. The staff are all friendly. For around 500 rupiah per night, breakfast is included, it's quite worth it. If you stay here, you'll have to buy food first because it's far from Indoalfa. The food in the dining room is quite good but there are few choices. Also, if you upgrade the TV to Netflix, it would be an attraction. Thank you.
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1 people find it helpful
Accommodation's Reply
20 Apr 2026
Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel
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W***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
If you're looking to stay with your family, this hotel is a must-have on your list. The building is old but still clean. The atmosphere is very calming. Easy access, complete facilities, and close proximity to every tourist spot in Lembang.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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Judika s.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 4 week(s) ago
The atmosphere is very comfortable, it's just that it's not well maintained and there are lots of holes in the bathroom area.
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Accommodation's Reply
15 Apr 2026
Dear Valued Guests, Thank you for choosing Hotel Putrignon. We sincerely appreciate your decision to stay with us and for providing us with your valuable feedback. We deeply apologize for any inconvenience you experienced during your stay. We always value your feedback and strive to improve our services. We have reported this matter to the relevant departments and will work to resolve it thoroughly and prevent similar problems from recurring. We look forward to welcoming you back again. Thank you. Hotel Putrignon Customer Relations Team
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M***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
I booked 2 nights at Putri Gunung through the app because I had stayed there before and liked the hotel's vibe. I really liked the food and cleanliness of this hotel because it was perfect for me and my family. On the plus side, the suite I booked was very spacious and the bathroom wasn't slippery like most hotels that use ceramic tiles that are a bit slippery when wet. At Putri Gunung, the bathroom floor was a combination of stone tiles which really helped make the bathroom non-slip. The downside that was really hard for me to tolerate was the mattress, oh my God, it was an old spring bed that was completely unsuitable because when I used it, one side really sank because it was completely hollow. The mattress made my body ache and sore. I don't know if there are many rooms like this or not because the next day I booked another room but not through the app and I got a room with a really comfortable mattress and it was very different from the type of mattress I got before, even though there was a price difference. My previous purchase was also not a suite type room (below) and the mattress wasn't as bad. But overall, I still like this hotel because it really suits the food and especially the location. I also really like the atmosphere. Thank You..
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Accommodation's Reply
15 Apr 2026
Dear Valued Guest, It is with deepest gratitude that Puteri Gunung Hotel would like to express our thanks for your stay and for sharing your experience with us. We apologize for any inconvenience you may have experienced during your stay. We take all guest feedback into consideration for our continuous improvement. Therefore, we will address this issue and follow up with the relevant departments to ensure that what you experienced does not happen again in the future. We hope to have the opportunity to serve you again with a better experience. Sincerely, Customer Relations Officer, Puteri Gunung Hotel
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A***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The service, the rooms, the food, the atmosphere, from check-in to check-out. Everything was absolutely perfect.
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Accommodation's Reply
11 Apr 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It's our first time staying here for two nights. Alhamdulillah, the service was really excellent. The room was great. The food, oh my God! So many options to eat for our breakfast. Delicious! The staff were really friendly, too! Thank you, Puteri Gunung Hotel, for letting us have a really wonderful stay. Would love to come back here next time.
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1 people find it helpful
Accommodation's Reply
02 Apr 2026
Dear Guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Sincerely, Guest Relation Officer Puteri Gunung Hotel
N***h
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Deluxe type room, a bit downstairs, so it's a bit tiring to go up and down if you want to leave the room for breakfast, play and swim.
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1 people find it helpful
Accommodation's Reply
02 Apr 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The surroundings are very peaceful and quiet, better get some jacket and blanket
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Accommodation's Reply
02 Apr 2026
Dear Guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Sincerely, Guest Relation Officer Puteri Gunung Hotel
a***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It's become our favorite hotel during our vacation to Lembang. The hotel grounds are very spacious, perfect for morning strolls. Spacious rooms surrounded by pine forests. Very friendly staff. Large swimming pool. Breakfast with a varied menu. The atmosphere is very comfortable and calming.
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Accommodation's Reply
02 Apr 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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E***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
It's pleasant, calm, beautiful, cool, the food is also quite varied, only the bathroom is not well lit, the lights are dim and need to be replaced with brighter lights, the staff service is all good.
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Accommodation's Reply
11 Apr 2026
Dear Valued Guest, Thank you very much for choosing Hotel Putrignon. We appreciate your kind words and are delighted that you enjoyed your stay. We will share your valuable feedback with all our staff and strive to provide even better service and attentive care to all our guests. We look forward to welcoming you back again and creating unforgettable memories with you. If you have any requests during your next stay, please contact us. Thank you again, The Customer Relations Team, Hotel Putrignon.
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Valencia K.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
The room is not expensive. Breakfast is yummy. The air is fresh.
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Accommodation's Reply
02 Apr 2026
Dear Guest, Warmest Greetings from Puteri Gunung Hotel, Thank you so much for your great review of our hotel and we are pleased to hear that you enjoyed your stay with us. We appreciate your review and will share these with our team member, so we can continue to improve the services and hospitality to our guests. We look forward to welcoming you back to our hotel for another memorable experience with us. Please do not hesitate to contact us, should you require further assistance regards to your next visit to our hotel. Sincerely, Guest Relation Officer Puteri Gunung Hotel
Number of reviews per page
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