8.5
Very Good
From 1,862 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.7

People often mention about Hotel Gerbera
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Staff Friendliness (34)
Accessibility (33)
Family Friendly (32)
Surroundings (30)
Bathroom (30)
Bedroom (29)
Hotel Area (29)
Check-in/out Time (28)
Room Space (27)
Taste (26)
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Traveler Reviews Hotel Gerbera

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40
Customer reviews
M***r
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.9
/10
Reviewed 5 day(s) ago
The bottom corner of the floor near the bed is still full of dust and near the lobby in the morning it is very noisy, whether it is guests or staff. In the morning, many guests still want to rest
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F***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The hotel staff was very friendly and responsive. The rooms and surroundings were clean, and it was easy to get food or snacks. The location is close to the roadside but not noisy. I don't know about the food, as I only booked a room. The only downside is the lack of a view, as it's still located below. However, there's a gazebo and fish pond in front of the hotel, which makes it a great place to relax.
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Achmad m.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel is close to the main road, there are lots of food stalls outside the hotel, minimarkets on both sides, friendly and helpful staff, quick check-in/check-out, comfortable environment, decent swimming pool (there's a children's and adult pool). Overall, my stay here was very memorable...
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 week(s) ago
Nice and comfortable, my kids love it especially the swimming pool, my kids really like it, but for the family room the cleanliness of the mattress is a bit lacking. The room should have been cleaned before anyone checked in so that the mattress was not dusty and for the floor there were also ants coming out of the floor holes, and please fix the AC again, yesterday I couldn't adjust the AC because the remote didn't work. For the yard area it's really nice, especially the view is very beautiful. I won't regret staying here again 🥰
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2 people find it helpful
A***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Comfortable atmosphere, easy check-in, no hassle. Check-out is also easy, no hassle. Roadside location, but quiet.
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teguh
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff [is] friendly and the room feels so comfortable.
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A***e
icon-origin-TRAVELOKA
7.2
/10
Reviewed 5 week(s) ago
The rats in the ceiling really make it hard to sleep. The bathroom smells bad and there are lots of ants.
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1 people find it helpful
D***h
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
good........................................
1 people find it helpful
A***A
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
A hotel that could be a good choice for those looking to stay in Puncak. It's close to Cimory and offers plenty of restaurants nearby. The hotel is quiet and quiet. Check-in and checkout are quick, the rooms are clean and spacious, and the hot water in the bathroom is a bit limited, but otherwise, everything is good.
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2 people find it helpful
A***K
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
The hotel is close to food and major highways. I got a room facing the pool. The AC wasn't cold enough on the first day, so I was allowed to move rooms.
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k***a
icon-origin-TRAVELOKA
6.6
/10
Reviewed 7 week(s) ago
Nice room Friendly staff It's a shame that at 12 midnight, it's time to rest and the music and people laughing are so loud, it's very disturbing.
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refi h.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Thank God, I can staycation with my husband at this hotel. After a tiring day at work, we can enjoy time together at this Gerbera hotel. The staff are friendly, the breakfast is delicious, it's really great. It's just that the WiFi can't reach the room, hehehehehe. Thank you Gerbera for the facilities and service. Thank you.
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2 people find it helpful
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 11 week(s) ago
Close to Cimory, within walking distance. I got a room with a weak AC, and the staff granted my request to move rooms, and the response was quick and free. Breakfast was decent, delivered to my room.
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1 people find it helpful
Accommodation's Reply
02 Sep 2025
Thank you so much for your sweet review! We're so happy to hear you had a great experience with us. We apologize for any shortcomings, and we're sure the team is addressing them. We hope to welcome you back for a more comfortable experience. We look forward to welcoming you back to Gerbera Hotel for your next vacation.
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D***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
A highly recommended hotel, located in the city center, on the main road, close to everything, and you can get a room with a pool. The only downside is that the TV sometimes has no sound. But otherwise, it's great.
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1 people find it helpful
Accommodation's Reply
02 Sep 2025
Thank you so much for your sweet review! We're so happy to hear you had a great experience with us. We apologize for any shortcomings, and we assure you that our team is addressing them. We hope to welcome you back for a more comfortable experience. We look forward to welcoming you back to Gerbera Hotel for your next vacation.
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel staff are very friendly, starting from the receptionist, security, restaurant staff, cleaning service, the location is close to the main road but not noisy, the room is comfortable with a soft mattress, the water heater is working, the swimming pool is clean because when I went there it was just being rinsed off, the food is delicious and the price is affordable, especially the crispy chicken pecel is very delicious, breakfast is also delivered so just sit back, you can walk to Cimory because it is very close, I managed to get a room with an AC that wasn't cold but was immediately moved to another room, by the way I ordered a superior one in front of the pool
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1 people find it helpful
Accommodation's Reply
02 Sep 2025
Thank you so much for your sweet review! We're so happy to hear you had a great experience with us. We apologize for any shortcomings, and we're sure the team is addressing them. We hope to welcome you back for a more comfortable experience. We look forward to welcoming you back to Gerbera Hotel for your next vacation.
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Dedi S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
If the thermos is dirty, you have to replace it with a new one, and if it's damaged, it can't be used.
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Accommodation's Reply
02 Sep 2025
Thank you so much for your sweet rating! We apologize for any shortcomings, and we assure you that our team has addressed them. We hope to welcome you again for a more comfortable experience. We look forward to welcoming you back to Gerbera Hotel for your next vacation.
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E***a
icon-origin-TRAVELOKA
8.7
/10
Reviewed 15 week(s) ago
friendly staff, easy hotel access, no breakfast on weekdays
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1 people find it helpful
Accommodation's Reply
02 Sep 2025
Thank you so much for your sweet review! We're so happy to hear you had a great experience with us. We apologize for any shortcomings, and we're sure the team is addressing them. We hope to welcome you back for a more comfortable experience. We look forward to welcoming you back to Gerbera Hotel for your next vacation.
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a***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Strategic location close to everywhere, large swimming pool that kids love
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Accommodation's Reply
02 Sep 2025
Thank you so much for your sweet review! We're so happy to hear you had a great experience with us. We apologize for any shortcomings, and we're sure the team is addressing them. We hope to welcome you back for a more comfortable experience. We look forward to welcoming you back to Gerbera Hotel for your next vacation.
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Zaki S.
icon-Leisure
Leisure
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10.0
/10
Reviewed 16 week(s) ago
Comfortable atmosphere, good environment.
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Accommodation's Reply
02 Sep 2025
Thank you so much for your sweet review! We're so happy to hear you had a wonderful experience with us. We look forward to welcoming you back to Gerbera Hotel for your next vacation.
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Yohana V.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 19 week(s) ago
It's quite good for a cheap 3 star hotel because the process is fast and the rooms are clean.
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2 people find it helpful
Accommodation's Reply
02 Sep 2025
Thank you so much for your sweet review! We're so happy to hear you had a wonderful experience with us. We look forward to welcoming you back to Gerbera Hotel for your next vacation.
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Number of reviews per page
20
40