R***O

Transit

8.4

/10

Reviewed 3 day(s) ago

Breakfast is just fried rice.

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M***y

Staycation

8.2

/10

Reviewed 1 week(s) ago

This is the second time staying at Hotel Gerbera, but this time the room size is very small.

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Accommodation's Reply

11 Jul 2026

Thank you for staying at Hotel Gerbera again and for taking the time to write a review. We apologize if the room size did not meet your expectations. For your next stay, we recommend choosing a Deluxe or Family room, which are larger for a more comfortable stay. We hope to welcome you back again.

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Suryadi W.

Leisure

8.3

/10

Reviewed 2 week(s) ago

The hot water in the bathroom often takes too long to heat up, and it often doesn't work. Please add camphor or some air freshener to prevent it from getting stale.

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Accommodation's Reply

11 Jul 2026

Thank you for your feedback. We apologize for the issues with the hot water and the unpleasant odor in the room. We will inform the relevant team to investigate and resolve the problem immediately. Thank you for helping us improve the quality of our service.

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Suryadi W.

Leisure

8.3

/10

Reviewed 2 week(s) ago

Overall, it was good. However, at the end of our stay, while having breakfast in the gazebo, someone was playing karaoke at a very loud volume, making us uncomfortable while we were eating. By the way, the hot water in the bathroom often wouldn't work. Oh, and please freshen up the bathroom, at least with some camphor.

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Accommodation's Reply

11 Jul 2026

Thank you for your feedback. We apologize for the issues with the hot water and the unpleasant odor in the room. We will inform the relevant team to investigate and improve the situation immediately. Additionally, we will review the usage limits and duration of the karaoke area to avoid disturbing other guests, especially during breakfast time.

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R***a

6.4

/10

Reviewed 2 week(s) ago

The room was cramped and the lights were dim. There were no towels in the bathroom; you had to ask for them. There were no toothbrushes, soap, or shampoo. There was only tissue in the toilet, and there was very little. The staff was kind and friendly. The bathroom smelled bad, and the room didn't smell good either. However, the hotel's ambiance was nice, and there was a swimming pool.

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Accommodation's Reply

03 Jul 2026

Dear Valued Guest, Thank you for choosing to stay at Hotel Gerbera, and we apologize for any shortcomings that may have occurred. We will review this matter to ensure we can provide you with the best possible service in the future. Thank you very much.

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R***a

6.4

/10

Reviewed 2 week(s) ago

The room was cramped and the lighting was dim. There were no towels in the bathroom; you had to ask for them. There were no toothbrushes, soap, or shampoo. There was only tissue in the toilet, and there was very little. The staff was kind and friendly. However, the hotel's ambiance was nice, and there was a swimming pool.

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2 people find it helpful

Accommodation's Reply

11 Jul 2026

Thank you for staying at Hotel Gerbera and for taking the time to write a review. We apologize for any inconvenience you may have experienced regarding the room size, lighting, and amenities. We will use your feedback to improve our services. We appreciate your appreciation for our friendly staff, the hotel's atmosphere, and the pool facilities. For your next stay, we recommend choosing a Deluxe room or a family room, which are larger. We hope to welcome you back for an even better experience.

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Fitri R. W.

Staycation

10.0

/10

Reviewed 3 week(s) ago

One of the best budget hotels, the rooms are clean and well-equipped with complete amenities. There's a thermos for hot water, and tea and coffee are provided as a welcome drink. The building isn't luxurious, but it's well-maintained. I'll stay here again next time, and the pool is quite spacious.

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1 people find it helpful

Accommodation's Reply

24 Jun 2026

Thank you very much, Mr. Fitri, for your positive review. We are delighted to hear that you had a pleasant time. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back to Hotel Gerbera again.

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Verified Traveler

Leisure

10.0

/10

Reviewed 4 week(s) ago

The staff was friendly. Before booking, call to check if there's a room available. The hotel turned out to be comfortable, clean, and strategically located, close to a convenience store. It'll be on your list of hotels to stay in if you ever plan to visit Puncak.

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1 people find it helpful

Accommodation's Reply

23 Jun 2026

Thank you so much for your positive review. We are delighted to hear that you enjoyed your stay. Your compliments motivate us to continue providing the best service. We hope to welcome you back to Hotel Gerbera again.

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S***a

Leisure

8.8

/10

Reviewed 6 week(s) ago

The hotel's strategic location is close to tourist attractions, restaurants, minimarkets, and gas stations. The hotel staff is friendly and helpful. It's a great place to rest during your Puncak vacation.

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1 people find it helpful

Accommodation's Reply

05 Jun 2026

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Elisna D.

10.0

/10

Reviewed 8 week(s) ago

Thank God, my staycation at this hotel was very comfortable. There were no shortcomings, everything was perfect, and nothing scary. It's close to everything, and finding food outside is easy. I'm not disappointed.

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2 people find it helpful

Accommodation's Reply

26 May 2026

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Sugiyanto

10.0

/10

Reviewed 10 week(s) ago

The hotel was very comfortable in every way, clean, and the staff were all friendly. The food was delicious, made easy with room delivery. The hotel is close to tourist attractions and restaurants. I have no regrets staying here. I will definitely return to this hotel next time.

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3 people find it helpful

Accommodation's Reply

17 May 2026

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Putri D. H.

9.1

/10

Reviewed 10 week(s) ago

The hotel staff was incredibly friendly, and the hotel itself was nice. It's just a shame there weren't any towels for the bathroom. So far, everything has been very satisfying. The best part is that the staff are all truly friendly.

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3 people find it helpful

Accommodation's Reply

17 May 2026

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M***r

Staycation

6.8

/10

Reviewed 11 week(s) ago

The AC isn't cold, it's just a blower. The toilet isn't very clean.

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Accommodation's Reply

28 Apr 2026

Thank you so much for your lovely review! We are delighted to hear that you had a positive experience with us. We apologize for any shortcomings and assure you that our team will work to improve. We look forward to welcoming you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera for your next vacation.

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Lailatussyifa

Staycation

9.7

/10

Reviewed 12 week(s) ago

I love the view and the morning ambiance.

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Accommodation's Reply

17 May 2026

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R***a

Transit

6.7

/10

Reviewed 12 week(s) ago

Stayed in a standard room, but unfortunately, towels and amenities weren't provided upon arrival. Hopefully, things will improve in the future.

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Accommodation's Reply

28 Apr 2026

Thank you so much for your lovely review! We are delighted to hear that you had a positive experience with us. We apologize for any shortcomings and assure you that our team will make improvements. We look forward to welcoming you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera on your next vacation.

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h***y

Transit

6.7

/10

Reviewed 13 week(s) ago

Sleep on top with a water heater that doesn't work, bed sheets that don't smell good. It's worth the price.

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2 people find it helpful

Accommodation's Reply

28 Apr 2026

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Pipit 1.

10.0

/10

Reviewed 13 week(s) ago

I've stayed here several times, it's really amazing, the best according to request.

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1 people find it helpful

Accommodation's Reply

28 Apr 2026

Thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your stay. Your kind words motivate us to always strive to provide the best possible service. We look forward to welcoming you back to the Gebera Hotel.

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R***a

Transit

6.5

/10

Reviewed 13 week(s) ago

For a hotel price of almost 500, it doesn't seem appropriate, but thank you.

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Accommodation's Reply

28 Apr 2026

Thank you so much for your lovely review! We are delighted to hear that you had a positive experience with us. We apologize for any shortcomings and assure you that our team is working to improve and rectify them. We hope to welcome you back again for an even more comfortable experience. We look forward to welcoming you back to Hotel Gerbera on your next vacation.

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FAKHRUR R.

Staycation

10.0

/10

Reviewed 13 week(s) ago

Overall, it's satisfactory, strategically located close to everywhere, the food is delicious, the staff are friendly.

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1 people find it helpful

Accommodation's Reply

28 Apr 2026

Thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your stay. Your kind words encourage us to always strive to provide the best possible service. We look forward to welcoming you back to the Gebera Hotel.

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H***a

8.5

/10

Reviewed 13 week(s) ago

Good location, quite spacious room

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Accommodation's Reply

28 Apr 2026

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Hotel Gerbera

Overall Ratings & Reviews Hotel Gerbera

8.5

8.6

8.1

8.7

8.7

Traveler Reviews Hotel Gerbera