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Traveloka (2,478)

Other sources (15)

8.4

Very Good

From 2,478 reviews

Provided by travelers on

Cleanliness

8.5

Room Comfort

8.3

Meal

8.0

Location

8.5

Service and Facilites

8.3

People often mention about CREW EXPRESS Hotel

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Staff Friendliness (20)

Ambiance (16)

Wifi (15)

Bathroom (15)

Bedroom (14)

Taste (14)

Family Friendly (13)

Room Space (13)

Variety (13)

Accessibility (12)

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Traveler Reviews CREW EXPRESS Hotel

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Customer reviews

siswanti s.

10.0

/10

Reviewed 2 day(s) ago

Nice place and comfortable too

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nicki

Staycation

8.5

/10

Reviewed 1 week(s) ago

All staff are friendly, rooms are clean

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Accommodation's Reply

14 Jul 2025

Dear Mr./Ms. Nicki, Thank you for taking the time to review our property. Your feedback is invaluable. We appreciate your feedback on our service and ongoing improvements. We are delighted to know that you enjoyed our warm hospitality during your stay. We look forward to welcoming you back to Crew Express Hotel Kualanamu! Sincerely, Crew Express Hotel Management.

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siswanti s.

10.0

/10

Reviewed 2 week(s) ago

Highly recommended, very close to Kualanamu Airport. I'd give it 10 stars if I had one. 😊🙏

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Accommodation's Reply

10 Jul 2025

Dear Ms. Siswanti s, Thank you for taking the time to review our property. Your feedback is invaluable. We appreciate your feedback on our service and ongoing improvements. We are delighted to know that you enjoyed our hospitality during your stay. We look forward to welcoming you back to Crew Express Hotel Kualanamu! Sincerely, Crew Express Hotel Management.

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U***I

Business

6.8

/10

Reviewed 2 week(s) ago

It would be better to check the completeness of the room before guests enter... the kettle and hair dryer are not working... there is no foot cloth in front of the toilet...

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Accommodation's Reply

08 Jul 2025

Dear Mr./Mrs. U*I, Thank you for your review. We apologize for the inconvenience you experienced during your stay at our hotel, but we assure you that we will explore every point you listed. So that we better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying with us and we look forward to serving you again. Sincerely, Crew Express Hotel Management.

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Kurniawan

Transit

9.7

/10

Reviewed 2 week(s) ago

strategic location, close to the airport, easy on the pocket, friendly staff, check in starts at 10.00, additional breakfast for family members Rp. 35,000,- is appropriate, in the toilet, there is no doormat, so the floor is muddy,

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Accommodation's Reply

04 Jul 2025

Dear Mr./Mrs. Kurniawan, Thank you for taking the time to review our property. Your review means a lot to us. We appreciate your feedback on our services and ongoing improvements. We are very happy to know that you enjoyed our hospitality during your stay. And we apologize for any inconvenience you experienced during your stay at our hotel, but we assure you that we will explore every point you listed. So that we better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying at our hotel and we look forward to serving you again. Sincerely, Crew Express Hotel Management.

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E***n

Transit

9.1

/10

Reviewed 3 week(s) ago

highly recommended for a comfortable rest with family and personal

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Accommodation's Reply

02 Jul 2025

Dear Mr./Mrs. E*n, Thank you for taking the time to review our property. Your review means a lot to us. We appreciate your feedback on our services and ongoing improvements. We are very pleased to know that you experienced our hospitality during your stay. We look forward to welcoming you back to Crew Express Hotel Kualanamu! Sincerely, Crew Express Hotel Management.

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Elzsa G. T.

8.5

/10

Reviewed 6 week(s) ago

clean place, food is also delicious

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Accommodation's Reply

11 Jun 2025

Dear Mr./Mrs. Elzsa G. T., Thank you for taking the time to review our property. Your review means a lot to us. We appreciate your feedback on our services and ongoing improvements. We are very pleased to know that you experienced our hospitality during your stay. We look forward to welcoming you back to Crew Express Hotel Kualanamu! Sincerely, Crew Express Hotel Management.

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A***s

Transit

8.5

/10

Reviewed 7 week(s) ago

Hotel staff is quick to respond to online check in

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Accommodation's Reply

03 Jun 2025

Dear Mr./Mrs. A*s, Thank you for taking the time to review our property. Your review means a lot to us. We appreciate your feedback on our services and ongoing improvements. We are very pleased to know that you experienced our hospitality during your stay. We look forward to welcoming you back to Crew Express Hotel Kualanamu! Sincerely, Crew Express Hotel Management.

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INDRIA

Transit

10.0

/10

Reviewed 8 week(s) ago

Clean, and spacious rooms, close to the airport, good and friendly service, we left our bags in the lobby for 5 days safely.

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Accommodation's Reply

24 May 2025

Dear Mr./Mrs. Indria, Thank you for taking the time to review our property. Your review means a lot to us. We appreciate your feedback on our services and ongoing improvements. We are very pleased to know that you experienced our hospitality during your stay. We look forward to welcoming you back to Crew Express Hotel Kualanamu! Sincerely, Crew Express Hotel Management.

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JANSEN M. P.

8.5

/10

Reviewed 10 week(s) ago

The breakfast schedule is not according to the information, at 6 am, even though we have to catch a plane

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Accommodation's Reply

07 May 2025

Dear Mr. Jansen M. P, Thank you for your review. We apologize for the inconvenience you experienced during your stay at our hotel, but we assure you that we will look into every point you listed. So that we better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying with us and we look forward to serving you again. Sincerely, Crew Express Hotel Management.

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K***i

8.5

/10

Reviewed 11 week(s) ago

The hotel is quite clean, the breakfast menu is simple. The shuttle bus is not on time, for those who are pressed for time with the plane take off time, it is not recommended to use the shuttle bus facility.

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1 people find it helpful

Accommodation's Reply

09 May 2025

Dear Mr./Mrs. ke*i, Thank you for your review. We apologize for the inconvenience you experienced during your stay at our hotel, but we assure you that we will explore every point you listed. So that we better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying at our hotel and we look forward to serving you again. Sincerely, Crew Express Hotel Management.

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i***a

8.5

/10

Reviewed 12 week(s) ago

Great, the breakfast is not very good.

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Accommodation's Reply

25 Apr 2025

Dear Mr./Mrs. i*a, Thank you for taking the time to review our property. Your feedback means a lot to us. We appreciate your feedback regarding our services and ongoing improvements. We are very pleased to know that you enjoyed our hospitality during your stay and we also apologize for any inconvenience you experienced during your stay at our hotel., but we assure you that we will explore every point you listed. So that we better understand how we can improve the quality of our property and services for you and our other guests. We look forward to welcoming you back to Crew Express Hotel Kualanamu! Sincerely, Crew Express Hotel Management.

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J***a

Transit

8.5

/10

Reviewed 13 week(s) ago

Friendly staff, for the hotel restaurant does not sell food only drinks such as coffee & beer. Standard room. For entertainment in the room only WiFi, TV no Netflix. Only regular television broadcasts. Airport shuttle service available. Very helpful

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Accommodation's Reply

22 Apr 2025

Dear Mr./Mrs. J*a, Thank you for taking the time to review our property. Your review means a lot to us. We appreciate your feedback on our services and ongoing improvements. We are very pleased to know that you experienced our hospitality during your stay. We look forward to welcoming you back to Crew Express Hotel Kualanamu! Sincerely, Crew Express Hotel Management.

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Syawaluddin

Staycation

10.0

/10

Reviewed 14 week(s) ago

can provide free pick up and drop off from the airport and to Kualanamu airport if the hotel guest is staying at the hotel

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Accommodation's Reply

22 Apr 2025

Dear Mr. Syawaluddin, Thank you for taking the time to review our property. Your review means a lot to us. We appreciate your feedback on our services and ongoing improvements. We are very pleased to know that you experienced our hospitality during your stay. We look forward to welcoming you back to Crew Express Hotel Kualanamu! Sincerely, Crew Express Hotel Management.

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S***i

9.7

/10

Reviewed 14 week(s) ago

Clean, comfortable and very affordable prices in the Kualanamu Airport area.

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Accommodation's Reply

12 Apr 2025

Dear Mr./Mrs. S*i, Thank you for taking the time to review our property. Your review means a lot to us. We appreciate your feedback on our services and ongoing improvements. We are very pleased to know that you experienced our hospitality during your stay. We look forward to welcoming you back to Crew Express Hotel Kualanamu! Sincerely, Crew Express Hotel Management.

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N***t

Transit

6.6

/10

Reviewed 15 week(s) ago

This hotel is only suitable for smokers. Not suitable for those who bring small children. Because the smell of cigarettes sticks to the blanket, pillowcase, so it is uncomfortable for people with respiratory tract, let alone allergies. I have informed the staff to ask for another room but the staff's information is the same, all are non-smoking.

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Accommodation's Reply

11 Apr 2025

Dear Mr./Mrs. N***t Thank you for your review. We apologize for the inconvenience you experienced during your stay at our hotel, but we assure you that we will look into each of the points you listed. so that we can better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying at our hotel and we look forward to serving you again.. Sincerely, Crew Express Hotel Management

S***q

Business

5.0

/10

Reviewed 15 week(s) ago

I booked a business room with a single bed and had requested a smart TV, but instead I got a twin bed. When I complained about the full room, suddenly the room was swapped with an economy room because I complained about the bed. Very DISAPPOINTED

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Accommodation's Reply

12 Apr 2025

Dear Mr./Mrs. S*q, Thank you for your review. We apologize for the inconvenience you experienced during your stay at our hotel, but we assure you that we will explore every point you listed. So that we better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying at our hotel and we look forward to serving you again. Sincerely, Crew Express Hotel Management.

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A***n

Leisure

9.1

/10

Reviewed 17 week(s) ago

Cleanliness and comfort are great. It's just that there is 1 female staff as a receptionist who has a bad attitude. And the taste of the food is lacking, the rest is good.

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Accommodation's Reply

25 Mar 2025

Dear Mr./Mrs. A*n, Thank you for your review. We apologize for the inconvenience you experienced during your stay at our hotel, but we assure you that we will explore every point you listed. So that we better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying at our hotel and we look forward to serving you again. Sincerely, Crew Express Hotel Management.

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A***n

Leisure

9.1

/10

Reviewed 17 week(s) ago

Nice hotel, clean, definitely comfortable. It's just that there is 1 female staff who welcomes guests at the reception desk who I think is not very friendly and in my opinion has a bad attitude, otherwise it's great.

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Accommodation's Reply

25 Mar 2025

Dear Mr./Mrs. A*n, Thank you for your review. We apologize for the inconvenience you experienced during your stay at our hotel, but we assure you that we will look into every point you listed. So that we can better understand how we can improve the quality of our property and services for you and our other guests. Thank you for staying with us and we look forward to serving you again. Sincerely, Crew Express Hotel Management

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devita l.

Business

10.0

/10

Reviewed 22 week(s) ago

It was a pleasure to stay again at this hotel, the hotel staff were really friendly, and very helpful during the check in and check out process. The breakfast menu, although lacking in variety, was suitable for the price of the room. Then for the breakfast menus served were also very delicious. The room and bathroom were clean, the wifi was also smooth. Thank you very much for the service during my stay there, there was a lot of progress, and please maintain it.

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1 people find it helpful

Accommodation's Reply

13 Feb 2025

Dear Ms. Devita I, Thank you for taking the time to review our property. Your review means a lot to us. We appreciate your feedback on our services and ongoing improvements. We are very pleased to know that you experienced our hospitality during your stay. We look forward to welcoming you back to Crew Express Hotel Kualanamu! Sincerely, Crew Express Hotel Management.

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