CREW EXPRESS Hotel

Explore CREW EXPRESS Hotel

Overall Ratings & Reviews CREW EXPRESS Hotel

Traveloka (2,643)
Other sources (18)
8.4
Very Good
From 2,643 reviews
Provided by travelers on
Cleanliness

8.5

Room Comfort

8.3

Meal

8.0

Location

8.5

Service and Facilites

8.3

People often mention about CREW EXPRESS Hotel
All
Staff Friendliness (43)
Ambiance (34)
Accessibility (33)
Room Space (32)
Taste (30)
Bedroom (29)
Bathroom (29)
Variety (29)
Wifi (28)
Hotel Area (25)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews CREW EXPRESS Hotel

Number of reviews per page
20
40
Customer reviews
Taufik H.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
A budget hotel, less than 300,000 Rupiah, close to the airport and with airport shuttle service. Breakfast for two is included. The service is friendly and excellent. Great, you can leave durian and bolu meranti in the lobby fridge. Breakfast is only one option, sometimes fried rice, sometimes lontong sayur (rice cake with vegetables). It's quite tasty. The car park isn't very spacious. Lost items weren't thrown away and stored. The next day, they were stored in the lobby. Thank you for the excellent and satisfying service.
Read More
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Strategic location, comfortable, clean.
Translated by Google Icon
See original
Find this review helpful?
charlie b.
icon-origin-TRAVELOKA
6.2
/10
Reviewed 3 week(s) ago
The room received does not match the order.
Translated by Google Icon
See original
Find this review helpful?
D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 3 week(s) ago
The business room I booked had a sofa. Upon check-in, they told me the rooms with sofas were sold out. The room size also didn't match the photos in the app. I chose the business room because it had a sofa.
Translated by Google Icon
See original
Find this review helpful?
Profile Picture
Farhan R.
icon-origin-TRAVELOKA
5.4
/10
Reviewed 5 week(s) ago
Staff is very unfriendly, rooms are small and smelly
Translated by Google Icon
See original
Find this review helpful?
f***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
Very comfortable, and the service is excellent. Thank you.
Translated by Google Icon
See original
Find this review helpful?
J***F
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Quiet, clean and pleasant
Translated by Google Icon
See original
Find this review helpful?
Y***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 11 week(s) ago
Good. Makes the family comfortable. Cleanliness could be improved.
Translated by Google Icon
See original
Find this review helpful?
S***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
very strategic and economical
Translated by Google Icon
See original
Find this review helpful?
G***h
icon-origin-TRAVELOKA
9.3
/10
Reviewed 12 week(s) ago
Clean room, clean toilet, for that price you can get breakfast.
Translated by Google Icon
See original
Find this review helpful?
I***y
icon-origin-TRAVELOKA
6.7
/10
Reviewed 12 week(s) ago
The female hotel staff were unfriendly; when asked politely, they responded curtly and with a dismissive expression. The bathroom smelled, the sink and toilet leaked, and the water dispenser in front of the room also leaked, with only a small amount of water leaking into the room. The sheets also appeared to have not been changed, and were dirty and stained.
Read More
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
syahrul r.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Quite satisfying with affordable price.
Translated by Google Icon
See original
Find this review helpful?
s***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 17 week(s) ago
Quite satisfying at a very affordable price.
Translated by Google Icon
See original
Find this review helpful?
F***i
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 17 week(s) ago
Friendly staff and comfortable place, parking is also safe and spacious
Translated by Google Icon
See original
1 people find it helpful
Profile Picture
Agus C.
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 18 week(s) ago
The food is just ordinary, maybe because it's suddenly crowded with Chinese New Year holidays and lots of people want to go on Umrah.
Translated by Google Icon
See original
1 people find it helpful
S***i
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Comfortable and no damage to the room
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Mr./Ms. S*i, Thank you for taking the time to write a review of our hotel. Your feedback is very valuable. We appreciate your comments regarding our services and our ongoing improvement. We are delighted to hear that you were satisfied with our services during your stay. We hope to welcome you back to Crewe Express Hotel Kualanamu again! Sincerely, The Crewe Express Hotel Management
Translated by Google Icon
See original
P***u
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
very nice and friendly staff, the atmosphere is cool
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Ms. Pu, Thank you for taking the time to write a review of our hotel. Your feedback is very valuable. We appreciate your comments regarding our services and our ongoing improvement. We are delighted to hear that you were satisfied with your stay. We hope to welcome you back to Crewe Express Hotel Kualanamu again! Sincerely, The Crewe Express Hotel Management
Translated by Google Icon
See original
T***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
Hotel staff is friendly, pleasant
Translated by Google Icon
See original
1 people find it helpful
D***n
icon-origin-TRAVELOKA
6.8
/10
Reviewed 21 week(s) ago
Not very pleasant, the service should be improved, the availability of mineral water in the room. Room cleanliness should be taken into account
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
08 Feb 2026
Dear Mr. D*n, Thank you for your review. We apologize for any inconvenience you may have experienced during your stay at our hotel. However, we will investigate all the details you have provided so that we can better understand how to improve the quality of our accommodations and services for you and other guests. Thank you for staying with us, and we hope to serve you again. Sincerely, The Crew Express Hotel Management
Translated by Google Icon
See original
f***z
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
The facilities and services provided are excellent and commensurate with the price paid, especially the free shuttle service to the airport is very helpful so you don't have to bother ordering a GrabCar anymore.
Translated by Google Icon
See original
2 people find it helpful
Number of reviews per page
20
40