Four Points by Sheraton Makassar

Explore Four Points by Sheraton Makassar
8.7
Very Good
From 4,895 reviews
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Cleanliness

8.9

Room Comfort

8.8

Meal

8.6

Location

8.7

Service and Facilites

8.8

People often mention about Four Points by Sheraton Makassar
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Staff Friendliness (83)
Bedroom (81)
Room Space (78)
Variety (78)
Bathroom (70)
Ambiance (69)
Distance to City Center (68)
Taste (67)
Hotel Area (66)
Accessibility (63)
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Traveler Reviews Four Points by Sheraton Makassar

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20
40
Customer reviews
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Mhd a. t.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Okay, great, and recommended for staying and holding events.
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you very much for your positive review and feedback. We are delighted that you were satisfied with your experience at Four Points by Sheraton Makassar and recommended us as your choice for future stays or events. Your trust motivates us to strive for the best service and ensure that all our guests' needs are met. We look forward to welcoming you back again, whether for a stay or an event with us. Sincerely, The Management, Four Points by Sheraton Makassar
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M***i
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Leisure
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10.0
/10
Reviewed 3 week(s) ago
Friendly and responsive hotel staff 🫰
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Accommodation's Reply
06 Oct 2026
Dear Gentlemen/Ladies, Thank you very much for your review and compliments. We are delighted to hear that you were satisfied with the service and the prompt response from our team. Your satisfaction motivates all our staff to strive to provide the most responsive, friendly, and excellent service to all our guests. We sincerely hope to welcome you again at Four Points by Sheraton Makassar. 🫰 Sincerely, The Management, Four Points by Sheraton Makassar
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S***i
icon-Staycation
Staycation
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8.5
/10
Reviewed 6 week(s) ago
Bath towels and bath mats were not provided when we checked in. Even though there are many guests, bathroom facilities must still be considered for the comfort of hotel guests.
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your experience and feedback. We apologize for the inconvenience you experienced upon arrival, particularly the lack of towels and bath mats in your room. We understand that in-room amenities, especially basic necessities like towels and bath mats, are paramount for the comfort of all guests, regardless of the hotel's occupancy rate. Your feedback is very important to us, and we will contact the relevant teams to ensure this incident does not happen again. Thank you for your understanding and feedback. We look forward to welcoming you back and providing you with an even better stay. Sincerely, The Management Team, Four Points by Sheraton Makassar
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H***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
There is no desk lamp, there are very few clothes/towel hangers in the room, besides that 👍
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you for taking the time to provide us with a review and feedback. We are delighted to hear that your overall stay was positive. We apologize for any inconvenience caused by the lack of a table lamp and the limited number of coat hangers and towels in your room. Your feedback is invaluable and will be forwarded to the relevant team to be used in our evaluation process to improve the comfort and completeness of our room amenities. Thank you for your trust and suggestions. We look forward to welcoming you back again for an even better experience next time. Sincerely, The Management, Four Points by Sheraton Makassar
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A***a
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10.0
/10
Reviewed 10 week(s) ago
very good and nice, next time I will stay here again
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1 people find it helpful
Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you very much for your positive review. We are delighted to hear that you enjoyed your stay at Four Points by Sheraton Makassar and we are pleased to learn that you plan to stay with us again. We look forward to welcoming you back and providing you with an even better experience. Sincerely, The Management, Four Points by Sheraton Makassar
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Amar A.
icon-Staycation
Staycation
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10.0
/10
Reviewed 11 week(s) ago
What a satisfactory staycation at Four Points by Sheraton Makassar! From checking in to the ambience, everything's perfection ✨. Can't wait to have another staycation in Four Points by Sheraton Makassar. Bintang 8 🙏🏻
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you so much for your wonderful and enthusiastic review! We are truly delighted to hear that you had such a satisfactory staycation experience at Four Points by Sheraton Makassar, from the check-in process to the ambience of the hotel. Your “Bintang 8” rating is an incredible compliment and means a great deal to our entire team! ✨🙏🏻 We are thrilled to know that you are already looking forward to your next staycation with us. We cannot wait to welcome you back and create another memorable experience for you! Warm regards from the Management, Four Points by Sheraton Makassar
D***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Will stay again if there are activities in the city area
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, We sincerely thank you for your trust and positive feedback. We are delighted to know that Four Points by Sheraton Makassar was your choice of accommodation during your trip to the city. We will always strive to provide the best service and ensure your utmost comfort during your stay. We look forward to welcoming you back in the future. Sincerely, The Management Team, Four Points by Sheraton Makassar
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Ida F. A.
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Business
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10.0
/10
Reviewed 12 week(s) ago
Recommended for future stay! Thank you so much.
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you very much for your kind recommendation and wonderful support. We are delighted to know that you had a pleasant experience with us. It is our pleasure to have welcomed you, and we truly look forward to welcoming you back to Four Points by Sheraton Makassar for another enjoyable stay. Warm regards from the Management, Four Points by Sheraton Makassar
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Ida F. A.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Thank you so much as requested. We will stay again in the future.
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you very much for your kind words and for choosing to stay with us. We are delighted to know that we were able to accommodate your request and make your stay a pleasant one. We truly appreciate your trust and look forward to welcoming you back to Four Points by Sheraton Makassar in the future. Warm regards from the Management, Four Points by Sheraton Makassar
A***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
It was a really nice stay. We were also helped with early check-in. The food was delicious and varied. Thank you 🙏
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1 people find it helpful
Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you so much for taking the time to share your experience with us. We are delighted to hear that you were comfortable and enjoyed your stay at Four Points by Sheraton Makassar. We were happy to assist you with early check-in, and we are certainly pleased to hear that you enjoyed the diverse menu we offer. Thank you for your trust and appreciation. We look forward to welcoming you and your family back for an even better stay in the future. 🙏 Sincerely, The Management Team, Four Points by Sheraton Makassar
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P***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The Four Points Hotel is a very comfortable hotel. The food is delicious and varied. The menu is extensive. Masya Allah. Everything is good, and hopefully it will get even better in the future. My favorite hotel 😍
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you so much for your kind and appreciative review. We are delighted to know that Four Points by Sheraton Makassar is your favorite hotel and that you enjoyed the comfort of our hotel and our diverse range of delicious cuisine. Thank God for your blessings and hopes. Your compliments and support are an encouragement to our entire team to provide the best service and offer even more comfortable and satisfying experiences to all our guests. We hope that Four Points by Sheraton Makassar will always be your preferred choice when you visit Makassar. See you again soon! Sincerely, The Management, Four Points by Sheraton Makassar
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Mustarah
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Staycation
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10.0
/10
Reviewed 14 week(s) ago
The service is very satisfying, never disappoints.
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Accommodation's Reply
06 Oct 2026
Dear Sir/Madam, Thank you very much for your review and compliments. We are delighted to know that our service was satisfactory and never disappointed you during your stay. Your trust and satisfaction motivate our entire team to strive for the best service and maintain the quality of our accommodations continuously. We hope to welcome you back to Four Points by Sheraton Makassar again. Sincerely, The Management, Four Points by Sheraton Makassar
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A***h
icon-origin-TRAVELOKA
8.8
/10
Reviewed 14 week(s) ago
Breakfast has many menu choices.
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you so much for your positive review. We are delighted to hear that you enjoyed our breakfast and were satisfied with the wide variety of options available. We are committed to maintaining the quality and variety of our food to ensure all our guests have a memorable breakfast experience. We look forward to welcoming you back to Four Points by Sheraton Makassar again. Sincerely, The Management Team, Four Points by Sheraton Makassar
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Septiyanti
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
I only had time to take photos in the pool because swimming here is so much fun.
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you so much for your review and wonderful story. We are delighted to hear that you enjoyed swimming in our pool so much that you even took photos to remember it! 😊 We hope this enjoyable experience will be a cherished memory throughout your stay. We look forward to welcoming you back to explore other facilities at Four Points by Sheraton Makassar again. Sincerely, The Management, Four Points by Sheraton Makassar
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J***e
icon-Business
Business
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8.5
/10
Reviewed 14 week(s) ago
for the hotel location and the food for breakfast outstanding
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you so much for your positive review. We are delighted to hear that you were satisfied with the hotel's location and enjoyed our breakfast. Your compliments encourage our entire team to strive to provide the best service and experience for all our guests. We hope to welcome you back to Four Points by Sheraton Makassar again for another memorable stay. Sincerely, The Management Team, Four Points by Sheraton Makassar
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
When I'm in Makassar, I always enjoy staying here. The service is excellent, the rooms are comfortable, the amenities are complete, and the food is delicious. Definitely recommend!
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1 people find it helpful
Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you very much for your kind review and feedback. We are delighted to know that Four Points by Sheraton Makassar is your first choice every time you visit Makassar. We are also pleased that you were satisfied with our service, the comfort of our rooms, the comprehensive amenities, and the delicious food. Your trust and support are invaluable to our entire team. We will do our best to provide you with a comfortable and memorable stay on every visit. We hope to see you again in Makassar! Sincerely, The Management, Four Points by Sheraton Makassar
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H***A
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
Everything is good and fun
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you so much for your positive review. We are delighted to hear that your stay was enjoyable and memorable. Your compliments encourage our entire team to strive for the best service and provide a comfortable experience for all our guests. We hope to welcome you back to Four Points by Sheraton Makassar again. Sincerely, The Management Team, Four Points by Sheraton Makassar
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Tn wira
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6.8
/10
Reviewed 18 week(s) ago
Starting with the parking lot being very far from the lobby, having to ask for access from the receptionist and being made to wait for a very long time in front of the elevator. I highly recommend not staying here; I'd be better off at Claro.
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1 people find it helpful
Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you for taking the time to share your experience and feedback. We apologize for any inconvenience you experienced, particularly regarding the parking lot access, the process of requesting access to the reception desk, and the long waiting time in front of the elevator. We understand that these issues may have made your arrival experience less smooth. We value your feedback and have forwarded it to the relevant team for evaluation, in order to improve coordination between departments and guest services for faster and more efficient results. We appreciate your honesty in sharing this experience and hope to have the opportunity to improve your experience on your next stay. Sincerely, The Management Team, Four Points by Sheraton Makassar
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V***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
Overall, it's good. However, a few suggestions would be helpful for the room cleaners to vacuum the floors each morning and provide amenities like a hair dryer.
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1 people find it helpful
Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you for taking the time to provide us with valuable feedback and a review. We are delighted to hear that your overall stay was positive. We apologize if the cleanliness of the floors and amenities such as the hairdryer did not meet your expectations. We have forwarded this feedback to the relevant team for evaluation and improvement of our services in the future. We greatly appreciate your attention to this matter and hope to welcome you back again for an even better and more comfortable experience. Sincerely, The Management, Four Points by Sheraton Makassar
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Mustika S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
Among the big hotels in Makassar, the breakfast here is the best.
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Accommodation's Reply
06 Oct 2026
Dear Valued Guest, Thank you so much for your excellent review and compliments on our breakfast. We are delighted to hear that the breakfast at Four Points by Sheraton Makassar is your preferred choice compared to other leading hotels in Makassar. Your compliments inspire our entire team to strive to maintain the quality of our food and provide the best dining experience for all our guests. We look forward to welcoming you back again and providing you with an even more memorable stay. Sincerely, The Management Team, Four Points by Sheraton Makassar
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