BATIQA Hotel Darmo - Surabaya

Explore BATIQA Hotel Darmo - Surabaya
8.7
Very Good
From 3,218 reviews
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Cleanliness

8.8

Room Comfort

8.8

Meal

8.4

Location

8.8

Service and Facilites

8.8

People often mention about BATIQA Hotel Darmo - Surabaya
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Staff Friendliness (106)
Bedroom (103)
Bathroom (94)
Ambiance (93)
Distance to City Center (88)
Hotel Area (82)
Accessibility (80)
Check-in/out Time (76)
Surroundings (75)
Room Space (75)
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Traveler Reviews BATIQA Hotel Darmo - Surabaya

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Customer reviews
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Heman G. I.
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Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 hour(s) ago
An affordable hotel in the Darmo area, clean, with a mini gym, and a varied breakfast.
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Jumadi S.
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Leisure
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9.7
/10
Reviewed 5 day(s) ago
Will definitely stay here again if I go to Surabaya again.
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Accommodation's Reply
21 Jul 2026
Dear Mr Jumadi, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
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Linda
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Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Hotel staff service is very good 👍
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Accommodation's Reply
15 Jul 2026
Dear Mrs Linda, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
U***i
icon-Business
Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 2 week(s) ago
There may have been a mistake by the staff (giving me the breakfast coupon). Since I had the coupon, I went to the restaurant for breakfast at 7. While I was eating, a staff member approached me and asked me to pay 150,000 Rupiah for two people or 75,000 Rupiah per person. I was okay with it and didn't complain, so I paid the cashier during the checkout process. Unfortunately, the process took quite a while. The cashier seemed busy on the phone with either the Supervisor or the Manager. And finally, my money, which had already been received, was returned. I often stay at Batiqa in other cities, but I haven't encountered this kind of hassle at Batiqa Cirebon, Batiqa Pekanbaru, or Batiqa Lampung. Because of this long process, I almost missed my flight. Hopefully, there will be improvements in the future. Thanks
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Accommodation's Reply
15 Jul 2026
Dear Mr U***i, Thank you for your candid feedback. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our concerned staff. Despite this, we hope to be able to welcome you back on a return visit to the city. Warm Regards, Katarina Siuly General Manager
T***i
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Great for business trips. Strategically located and clean. I'll definitely come back here next time I have a business trip.
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Accommodation's Reply
10 Jul 2026
Dear Mr/s T***i, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Rifqy M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
My stay at the Batiqa Hotel was truly memorable. Besides the friendly staff, the hotel's atmosphere was pleasant and clean.
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Accommodation's Reply
12 Jul 2026
Dear Mr Rifqy , Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager
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nurfitria a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The staff were all friendly, and the service was excellent. The hotel is close to culinary and souvenir shops. Everything was excellent; I was completely satisfied with my stay here.
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Accommodation's Reply
30 Jun 2026
Dear Mrs Nurfitria, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
indra w.
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Staycation
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8.5
/10
Reviewed 5 week(s) ago
The bathroom water can't drain smoothly. It settles for a while.
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Accommodation's Reply
22 Jun 2026
Dear Mr Indra, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Katarina Siuly General Manager
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Hasna R.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
The hotel is a minimalist 3-star hotel, but the security feels like a 5-star hotel, hehe. The rooms are quite okay. Overall, it's okay for that budget.
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Accommodation's Reply
15 Jun 2026
Dear Mrs Hasna , Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly
Y***p
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
It's very convenient for business trips or staycations. All the staff are friendly, and the location is strategically close to the city center. The rooms are clean and tidy, the toilets are also clean, and there's a city view. ✨️
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Accommodation's Reply
08 Jun 2026
Dear Mr/S Y**p , Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It was a real pleasure staying at Hotel Batiqa. The staff were very welcoming and helpful. The strategic location and easy access to the city center were excellent. The peaceful atmosphere around the hotel made for a great stay and a relaxing time.
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Accommodation's Reply
08 Jun 2026
Dear Mr/S, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly
Sonny S.
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8.5
/10
Reviewed 7 week(s) ago
Strategically located and cheap hotel.
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Accommodation's Reply
08 Jun 2026
Dear Mr Sonny S , Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly
Anna L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
It was totally worth it. The staff were very nice, the security guard was also very nice, and the service was excellent. I'll stay here again if I have another trip to Surabaya.
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Accommodation's Reply
25 May 2026
Dear Mrs Anna, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly
T***i
icon-origin-TRAVELOKA
8.2
/10
Reviewed 9 week(s) ago
Comfortable, can view Surabaya city lights too👍
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Accommodation's Reply
22 May 2026
Dear Mr/s T***i, Thank you for your review and for choosing our hotel. Im happy that you enjoyed your stay and Im looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
N***r
icon-origin-TRAVELOKA
8.8
/10
Reviewed 10 week(s) ago
4 nights total stay here... Enjoyable
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Accommodation's Reply
22 May 2026
Dear Mr/s N***r, Thank you for your review and for choosing our hotel. Im happy that you enjoyed your stay and Im looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Y***p
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Recommended. ✨️ Friendly staff. Fast check-in/out process.
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Accommodation's Reply
11 May 2026
Dear Mr/s Y***p, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly
Z***a
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 11 week(s) ago
The hotel was quite comfortable, clean, and the staff was very friendly. However, I happened to have a bathroom with a poor drainage system, resulting in a slight pool of water. Furthermore, during breakfast, there were very few indoor tables, and if the indoor tables were full, we had to use the outdoor area. However, after 7 a.m. in the morning, the area was already very hot, making it uncomfortable to eat in.
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Accommodation's Reply
11 May 2026
Dear Mr/s Z***a, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly
D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Very comfortable and very full service
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Accommodation's Reply
20 Apr 2026
Dear Mr/s D***i, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly
Y***Y
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
I checked in at 4 am, the check in process was fast, the parking was spacious, clean.
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Accommodation's Reply
16 Apr 2026
Dear Mr/s Y***Y, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly
RISMA N.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
Hotel staff is very friendly, strategic environment
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Accommodation's Reply
15 Apr 2026
Dear Mrs Risma N ,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly
Number of reviews per page
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