8.7
Very Good
From 2,982 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.4

Location

8.8

Service and Facilites

8.8

People often mention about BATIQA Hotel Darmo - Surabaya
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Staff Friendliness (69)
Bedroom (64)
Ambiance (62)
Distance to City Center (58)
Bathroom (58)
Room Space (55)
Check-in/out Time (53)
Hotel Area (53)
Surroundings (50)
Accessibility (49)
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Traveler Reviews BATIQA Hotel Darmo - Surabaya

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40
Customer reviews
R***o
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 day(s) ago
I've stayed at BATIQA HOTEL DARMO in Surabaya several times. Besides its strategic location, close to work/business locations, the app's promotional rates are also a top choice. Recommended.
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1 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear Mr./s R***o, thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
Novan S.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 day(s) ago
Awesome, the room view is very impressive
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Accommodation's Reply
28 Jul 2025
Dear Mr. NOVAN thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
Novan S.
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 day(s) ago
Stayed for 2 nights and then extended for 1 day without breakfast. The price was reasonable, and the city view was very pleasing, although the soundproofing in the room was lacking.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Dear Mr Novan S , thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
W***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The AC drips like rain. Clean. Fragrant.
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Accommodation's Reply
28 Jul 2025
Dear Mr./s W***a, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Katarina Siuly. General Manager.
A***o
icon-origin-TRAVELOKA
7.4
/10
Reviewed 2 week(s) ago
The front desk, security, and staff were all very friendly. The location is quite strategic, close to Jl. Darmo, the zoo, and many culinary delights. The rooms are comfortable and the facilities are excellent. Sorry, I can't give a perfect rating. Unfortunately, my stay was very disturbed by the noisy group in the neighboring rooms, who were making a lot of noise, talking loudly, laughing for quite a while, and leaving food waste in the hallway on my floor. I even called the front desk to complain, but they didn't respond promptly.
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Accommodation's Reply
22 Jul 2025
Dear Mr./s thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
A***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Nice and comfortable because I'm a regular here
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1 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Mr/S Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
A***s
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Already a regular, this place is recommended
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Accommodation's Reply
20 Jul 2025
Dear Mr/S Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
B***o
icon-Transit
Transit
icon-origin-TRAVELOKA
6.0
/10
Reviewed 2 week(s) ago
I wanted to upload a video to see for myself, but I can't upload a video. The room was nice, but from the moment I arrived, I was even more disturbed until I checked out. I wanted to report it, but this incident was really strange.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Dear Mr/s B***o, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Katarina Siuly General Manager
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Nurul L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Ample parking, close to Indomaret. Close to Bungkul Park as well. Check-in was fast. The rooms were comfortable. The staff was friendly.
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Accommodation's Reply
14 Jul 2025
Dear Mrs Nurul, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
Jaelani
icon-Business
Business
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
My stay at the Batiqa Hotel was enjoyable, but one thing I was concerned about was the bathroom. The floor drain in the shower room was clogged, causing water to pool during showers, making the experience uncomfortable.
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Accommodation's Reply
10 Jul 2025
Dear Mr Jaelani, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Katarina Siuly General Manager
A***s
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
not many food variations...
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Accommodation's Reply
10 Jul 2025
Dear Mr/s A***s, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Katarina Siuly General Manager
D***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Okay all. But got a smoking room, not according to the order in the application
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Accommodation's Reply
10 Jul 2025
Dear Mr/s D***i, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
J***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
Nice service, good place, room clean.
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Accommodation's Reply
06 Jul 2025
Dear Mr./S, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager.
y***i
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Strategic location, friendly hotel staff.
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Accommodation's Reply
01 Jul 2025
Dear Mr/s Y***i, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
H***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 5 week(s) ago
The staff is friendly, the rooms are always clean. The soup is okay.
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Accommodation's Reply
26 Jun 2025
Dear Mr/s H***a, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
agus s. S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Our family often goes to Batiqa Darmo, thank you
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Accommodation's Reply
26 Jun 2025
Dear Mr Agus, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
F***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very nice. Quiet atmosphere and clean place. Being in the city center makes it easier to reach other places
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1 people find it helpful
Accommodation's Reply
24 Jun 2025
Dear Mr/s F***s, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
I***n
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 week(s) ago
very comfortable. clean. the room is not too spacious but comfortable. near the hotel there is rawon calculator
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1 people find it helpful
Accommodation's Reply
22 Jun 2025
Dear Mr./S, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly. General Manager
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Muhamad N. K.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The staff is very friendly and the hotel is very clean.
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1 people find it helpful
Accommodation's Reply
18 Jun 2025
Dear Mr Muhamad, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Warm Regards, Katarina Siuly General Manager
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Yuliady M.
icon-Business
Business
icon-origin-TRAVELOKA
6.0
/10
Reviewed 8 week(s) ago
AC was not cool. Toilet drain is bad. Dirty, plenty of hair.
1 people find it helpful
Accommodation's Reply
11 Jun 2025
Dear Mr Yuliady, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that several things throughout your stay didn't meet your expectations. Please note that your concerns have been passed on to related departments. We do hope you give us another chance as we will definitely improve our services. Warm Regards, Katarina Siuly General Manager
Number of reviews per page
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40