8.6
Very Good
From 8,420 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

8.7

People often mention about The Zuri Palembang
All
ระยะทางถึงใจกลางเมือง (125)
บรรยากาศ (124)
ความเป็นมิตรของพนักงาน (122)
ห้องนอน (111)
การเข้าถึงบริการ (101)
พื้นที่ในโรงแรม (101)
ห้องน้ำ (93)
ความหลากหลาย (93)
รสนิยม (87)
สภาพแวดล้อม (85)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews The Zuri Palembang

Number of reviews per page
20
40
Customer reviews
F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Comfortable room, good food, ok swimming pool
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Good afternoon, Sir/Madam. Thank you for your 5/5 star review. We look forward to your next visit and a more memorable stay. Stay safe and stay healthy :) Warm regards, Yon Hendri. (General Manager)
Translated by Google Icon
See original
I***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
comfortable hotel with Ampera view
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
24 Jul 2025
Good afternoon, Sir/Madam. Thank you for sharing your wonderful experience during your stay at The Zuri Hotel Palembang. We are delighted to hear that you felt comfortable and satisfied during your stay at our hotel. Thank you for your 5-star rating. We look forward to your next visit with an even more memorable stay. Stay safe and stay healthy :) Warm regards, Yon Hendri. (General Manager)
Translated by Google Icon
See original
L***u
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Security guards just play with their phones, standing around unloading things in the parking lobby, not being helped, just watching.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Jul 2025
Good afternoon, Sir/Madam. Thank you for choosing The Zuri Hotel Palembang as your accommodation in Palembang. We apologize for the inconvenience you experienced. We will double-check and follow up on this to prevent a recurrence in the future. We hope to welcome you and your family back to The Zuri Hotel Palembang with the best experience and service. Stay safe and stay healthy :) Warm regards, Yon Hendri. (General Manager)
Translated by Google Icon
See original
I***m
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
all in is ok nice room so happy
Find this review helpful?
Accommodation's Reply
24 Jul 2025
Dear Mr/Mrs.. Thank you for sharing your best experiences during your stay in The Zuri Hotel Palembang. Your five stars rating meant a lot for us! We will be looking forward for your next visiting with more exciting experinces. Stay safe and stay healthy :) Best Regards, Yon Hendri (General Manager)
Jayakusuma
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7.4
/10
Reviewed 2 week(s) ago
The staff is friendly and the breakfast is delicious, with lots of menus.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
22 Jul 2025
Good afternoon, Sir/Madam. Thank you for sharing your wonderful experience during your stay at The Zuri Hotel Palembang. We are delighted to hear that you were satisfied with the excellent facilities and services we have provided. Thank you for your 7/10 star rating. We look forward to your next visit with an even more enjoyable stay! Stay safe and stay healthy :) Warm regards, Yon Hendri. (General Manager)
Translated by Google Icon
See original
Andika
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
The hotel staff is friendly and helpful. The food is delicious, befitting a 4-star hotel. Great job, Zuri Hotel!
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Jul 2025
Good afternoon, Mr. Andika. Thank you for sharing your wonderful experience during your stay at The Zuri Hotel Palembang. We are delighted to hear that you felt comfortable and satisfied with the excellent service we provided during your stay at our hotel. Thank you for your perfect star rating. We look forward to your next visit and a more enjoyable stay. Stay safe and stay healthy :) Warm regards, Yon Hendri. (General Manager)
Translated by Google Icon
See original
Kia K.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 2 week(s) ago
When I tried the sky rooftop, I got friendly service from Shella.. Top
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
22 Jul 2025
Good afternoon, Sir/Madam. Thank you for sharing your wonderful experience during your stay at The Zuri Hotel Palembang. We are delighted to hear that you were satisfied with the excellent facilities and services we have provided. We look forward to your next visit and an even more enjoyable stay! Stay safe and stay healthy :) Warm regards, Yon Hendri. (General Manager)
Translated by Google Icon
See original
H***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 2 week(s) ago
It's not bad, a little fun.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Jul 2025
Good afternoon, Sir/Madam. Thank you for sharing your wonderful experience during your stay at The Zuri Hotel Palembang. We are delighted to hear that you and your family were satisfied and comfortable during your stay at our hotel. Your 5-star rating means a lot to us. We look forward to your next visit and a more memorable stay. Stay safe and stay healthy :) Warm regards, Yon Hendri. (General Manager)
Translated by Google Icon
See original
Eka H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very good, friendly staff, clean, strategic location, delicious food
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
18 Jul 2025
Good afternoon, Sir/Madam. Thank you for sharing your wonderful experience during your stay at The Zuri Hotel Palembang. We are delighted to hear that you and your family were satisfied and comfortable during your stay at our hotel. Your perfect star rating means a lot to us. We look forward to your next visit and a more memorable stay. Stay safe and stay healthy :) Warm regards, Yon Hendri. (General Manager)
Translated by Google Icon
See original
N***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Okay, friendly, and efficient. The service is all good.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Jul 2025
Hello Mr. Ismail, Thank you for your positive review. We're delighted to hear that you enjoyed our service. Guest comfort is our priority, and feedback like this is greatly appreciated. We look forward to your next visit. Best regards, Yon Hendri. (General Manager)
Translated by Google Icon
See original
I***n
icon-origin-TRAVELOKA
8.3
/10
Reviewed 3 week(s) ago
I was a little surprised when I had breakfast at the restaurant when I found a baby cockroach in one of the breads, but thankfully the waiter immediately replaced the food. Hopefully, the cleanliness will improve.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Jul 2025
Hello Sir/Madam, Thank you for sharing your experience at our hotel. We deeply regret the incident you experienced at breakfast. This certainly does not reflect the standards of cleanliness and service we strive for. We also appreciate your calm demeanor and the opportunity for our staff to promptly address the situation. Your feedback is invaluable, and we are currently conducting a thorough evaluation with our cleaning and kitchen teams to ensure a similar incident does not happen again. We hope to have the opportunity to welcome you back for an even better experience. Best regards, Yon Hendri. (General Manager)
Translated by Google Icon
See original
Profile Picture
dicky p. p.
icon-origin-TRAVELOKA
6.1
/10
Reviewed 3 week(s) ago
The swimming pool is what you are looking for, but the water is cloudy even though it is still very early at 6:30, there is phlegm in the water, I have reported it to the officer but they only said oh this morning someone was bathing, isn't it the water that wasn't changed, the pool is that big, the maintenance is bad and dirty
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Jul 2025
Good afternoon, Mr. Dicky Permana Putra. Thank you for choosing The Zuri Hotel Palembang as your accommodation in Palembang. We apologize for the inconvenience you and your family experienced during your visit to our hotel. We will follow up firmly to ensure this does not happen again in the future. We hope this does not discourage you from visiting The Zuri Hotel Palembang again, as we are confident we can provide better service on your next visit. Stay safe and stay healthy :) Warm regards, Yon Hendri. (General Manager)
Translated by Google Icon
See original
Profile Picture
ismail h. p.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Clean and spacious parking and protected from the sun
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Jul 2025
Hello Mr. Ismail, Thank you for your positive review. We're pleased to hear that you enjoyed our clean area and spacious, shaded parking. Guest comfort is our priority, and feedback like this is greatly appreciated. We look forward to your next visit. Best regards, Yon Hendri. (General Manager)
Translated by Google Icon
See original
Profile Picture
M Jabbar N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
The breakfast options are plentiful. The swimming pool is cool.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Jul 2025
Hello Mr. Jabbar, Thank you for taking the time to leave us a positive review. We're delighted to hear that you enjoyed our wide selection of breakfast options and our pool facilities. Your feedback means a lot to us and will continue to motivate our team to provide the best service possible. Best regards, Yon Hendri. (General Manager)
Translated by Google Icon
See original
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
This is the second time I've stayed here, I want to go again
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
14 Jul 2025
Good morning, Mr./Mrs. R*a, thank you for choosing The Zuri Palembang as your tourist destination. We always strive to provide the best for our guests. See you on your next visit. Best regards, Yon Hendri. (General Manager)
Translated by Google Icon
See original
Y***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Clean room near shopping center, sells many breakfasts, just choose
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
10 Jul 2025
Good afternoon, Sir/Madam. Thank you for your 5-star review. We look forward to your next visit and a more memorable stay. Stay safe and stay healthy :) Warm regards, Yon Hendri. (General Manager)
Translated by Google Icon
See original
D***n
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Located in the heart of Palembang city, close to the legendary Ampera Bridge, and close to culinary locations.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Jun 2025
Good afternoon, Sir/Madam. Thank you for choosing The Zuri Hotel Palembang as your accommodation in Palembang. The location of The Zuri Hotel Palembang is in the heart of Palembang, making it very easy for guests to access shopping centers, souvenir shops typical of Palembang to the center of government. Thank you for your 5/5 star rating! We look forward to your next visit with a more enjoyable stay experience. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
Translated by Google Icon
See original
f***r
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
close to the city but had an unpleasant experience, had to replace the teaspoon, even though it wasn't lost, it was just that the hotel staff were not careful enough
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
29 Jun 2025
Good afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Glad to hear that you felt comfortable while staying at our hotel. We will be looking forward to your next visit. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
Translated by Google Icon
See original
s***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Good hotel, clean and close to everywhere because the location is strategic.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Jun 2025
Good afternoon, Sir/Madam. Thank you for choosing The Zuri Hotel Palembang as your accommodation with your family. The positive assessment that you gave us was very impressive. We will look forward to your next visit with a more memorable stay experience. Stay safe and stay healthy :) Warm regards, Darwin Siahaan.(General Manager)
Translated by Google Icon
See original
S***e
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 7 week(s) ago
Overall good, highly recommended
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Jun 2025
Good afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. The perfect star rating that you gave is very memorable in our hearts. We will look forward to your next visit with a more enjoyable stay experience! Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
Translated by Google Icon
See original
Number of reviews per page
20
40