The Zuri Palembang

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Overall Ratings & Reviews The Zuri Palembang

Traveloka (9,785)
Other sources (15)
8.7
Very Good
From 9,785 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.8

Meal

8.9

Location

9.0

Service and Facilites

8.8

People often mention about The Zuri Palembang
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Distance to City Center (333)
Ambiance (315)
Staff Friendliness (307)
Bedroom (306)
Variety (261)
Bathroom (256)
Accessibility (253)
Hotel Area (252)
Taste (250)
Room Space (248)
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Traveler Reviews The Zuri Palembang

Number of reviews per page
20
40
Customer reviews
Acep N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 hour(s) ago
One of the best hotels in Palembang. The best part is the pillows and the powerful shower.
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Accommodation's Reply
02 Aug 2026
Dear Mr. Asep N., Thank you for taking the time to share your experience at The Zuri Palembang Hotel. We are delighted to hear that you enjoyed the comfort of our rooms, especially the plush beds with pillows and the powerful shower. Such positive feedback is an encouragement to our entire team to continue providing the best service and facilities. We appreciate your feedback and hope to welcome you back to The Zuri Palembang Hotel on your next stay. Sincerely, Jon Hendry (General Manager)
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r***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
I always stay here on every business trip to Jakarta. It's modern and comfortable. Easy access everywhere. If you want a relaxing coffee, just head downstairs. It's simply the best.
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Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you enjoyed your experience with us. Such feedback encourages our team to continue striving to provide the best possible service. We look forward to seeing you again. Sincerely, John Hendry, General Manager
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r***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Every business trip to Palembang, I always stay here. The place is modern and comfortable. Easy access everywhere. If you want a relaxing coffee, just head downstairs. It's the best. The breakfast is top-notch.
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Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you enjoyed your experience with us. Such feedback encourages our team to continue striving to provide the best possible service. We look forward to seeing you again. Sincerely, John Hendry, General Manager
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Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The environment is pleasant, and it's close to where we need to go. Thank you.
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Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you enjoyed your experience with us. Such feedback encourages our team to continue striving to provide the best possible service. We look forward to seeing you again. Sincerely, John Hendry, General Manager
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Fauzi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
There were no issues during my stay. Good service. Nice room.
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Kenzo A. F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Exciting and fun, after swimming and having breakfast because the food is delicious
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juliansyah
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
The hotel staff is friendly. The rooms are nice. The hotel is comfortable.
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Muhammad A.
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10.0
/10
Reviewed 4 day(s) ago
Great service. Ms. Rizki is very friendly and kind. The room is tidy.
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Accommodation's Reply
02 Aug 2026
Dear Mr. Muhammad A., Thank you for taking the time to write a positive review about your stay at The Zuri Palembang Hotel. We are delighted to hear that you were satisfied with our services and comfortable with the cleanliness of your room. Thank you also for your compliments on Ms. Rizki. We will forward your compliments to her as a token of our gratitude for her dedication and friendly service. We hope to welcome you back to The Zuri Palembang Hotel again for another memorable stay. Sincerely, Jon Hendry (General Manager)
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m***a
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
The best choice of accommodation during your visit to Palembang.
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Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you enjoyed your experience with us. Such feedback encourages our team to continue striving to provide the best possible service. We look forward to seeing you again. Sincerely, John Hendry, General Manager
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Sabilul H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Delicious food. Neat and clean rooms.
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Accommodation's Reply
01 Aug 2026
Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you enjoyed your experience with us. Such feedback encourages our team to continue striving to provide the best possible service. We look forward to seeing you again. Sincerely, John Hendry, General Manager
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Bri I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
Friendly staff, tidy rooms, and delicious breakfast.
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Accommodation's Reply
29 Jul 2026
Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you enjoyed your experience with us. Such feedback encourages our team to continue striving to provide the best possible service. We look forward to seeing you again. Sincerely, John Hendry, General Manager
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Roby S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
The room was neat, the service was friendly, and the breakfast was delicious.
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Accommodation's Reply
01 Aug 2026
Dear Mr. Roby S., Thank you for your positive review. We are delighted to hear that you enjoyed the clean rooms, friendly service, and delicious breakfast during your stay at The Zuri Palembang Hotel. We hope to welcome you back for an even better experience on your next visit. See you soon! Sincerely, Jon Hendry (General Manager)
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D***n
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 day(s) ago
Hotel in the center of Palembang, recommended for a business trip.
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Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Thank you very much for your positive review. We are delighted to know that you enjoyed your experience with us. Such feedback encourages our team to continue striving to provide the best possible service. We look forward to seeing you again. Sincerely, John Hendry, General Manager
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Elvin O.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Good service. Neat rooms. Delicious food.
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Accommodation's Reply
30 Jul 2026
Dear Mr. Elvin, Thank you for your wonderful review. We are delighted to hear that you were satisfied with our service, clean rooms, and delicious food. We hope to welcome you back to Hotel Zuri Palembang again. Sincerely, Jon Hendry (General Manager)
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A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The room was clean and comfortable. The service was good and fast.
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Accommodation's Reply
30 Jul 2026
Dear Valued Guest, Thank you for your review. We are delighted to hear that the clean and comfortable rooms, along with the prompt service, made your stay enjoyable. We hope to welcome you back to Hotel Zuri Palembang again. Sincerely, Jon Hendry (General Manager)
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Alif G.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The rooms are comfortable. The food is delicious. The facilities are complete.
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Accommodation's Reply
30 Jul 2026
Dear Mr. Alif, Thank you for your wonderful review. We are delighted to hear that you enjoyed the comfort of your room, the delicious food, and the comprehensive amenities we provided. We hope to welcome you back to Hotel Zuri Palembang again soon. Sincerely, Jon Hendry (General Manager)
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Hafizh J. L.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The best, the staff is friendly, the rooms are nice. Overall, it's really fun 👍🏻
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1 people find it helpful
Accommodation's Reply
30 Jul 2026
Dear Mr. Hafiz, Thank you for your excellent review. We are delighted to hear that you were impressed with our friendly staff and comfortable rooms. We hope to welcome you back to Hotel Zuri Palembang again for another memorable stay. Sincerely, Jon Hendry (General Manager)
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siska w.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.9
/10
Reviewed 1 week(s) ago
There are small cockroaches in room 908. The room is not soundproof so you can hear the sound from the next room when you are talking.
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Accommodation's Reply
29 Jul 2026
Dear Ms. Siska, Thank you for taking the time to provide feedback. We apologize for the inconvenience caused by the small cockroaches in room 908 and the noise from the neighboring room which disturbed your comfort. We have forwarded this feedback to our housekeeping, pest control, and engineering teams for immediate action. We greatly appreciate your feedback, which will be valuable for future evaluations and for providing a better guest experience. We sincerely hope to have the opportunity to welcome you back with improved service. Sincerely, Jon Hendry (General Manager)
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Juli A. H. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Always nice to be here. And will come back soon.
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Accommodation's Reply
30 Jul 2026
Dear Juli, Thank you for your kind words! We're delighted you enjoyed your stay. We look forward to welcoming you back to The Zuri Hotel Palembang soon. Regards, Yon Hendri (General Manager)
Lily A.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The rooms are clean and comfortable. The food is varied. The service is friendly.
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Accommodation's Reply
27 Jul 2026
Dear Lily, Thank you for your excellent review and rating. We are delighted to hear that you enjoyed the clean rooms, the variety of food, and the friendly service from our team. We hope to welcome you back to Hotel Zuri Palembang again for another memorable stay. Sincerely, Jon Hendry (General Manager)
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Number of reviews per page
20
40