8.6
Very Good
From 8,371 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.8

Location

8.9

Service and Facilites

8.7

People often mention about The Zuri Palembang
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Ambiance (118)
Distance to City Center (113)
Staff Friendliness (111)
Bedroom (104)
Accessibility (94)
Hotel Area (91)
Bathroom (90)
Variety (87)
Room Space (80)
Taste (80)
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Traveler Reviews The Zuri Palembang

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Customer reviews
d***y
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Pros: Cleanliness and friendliness of the staff are always okay. Cons: Room size is not too spacious.
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Accommodation's Reply
09 Jun 2025
Good Morning Mr./Mrs. d*y, Thank you for your review and for choosing to stay at The Zuri Palembang. We are very happy to hear that you are satisfied with the cleanliness and friendliness of our staff. Regarding the room size that is considered less spacious, we have several types of rooms and different room sizes. If you visit again, we suggest you try another room type that may be more suitable for your needs. See you on your next visit. Best regards, Darwin Siahaan.(General Manager)
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A***x
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.0
/10
Reviewed 1 week(s) ago
All the staff are friendly and responsive when we ask for help.
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Accommodation's Reply
11 Jun 2025
Good afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. It is our responsibility to always provide the best service for all our hotel guests. Thank you for your 5-star rating! We will look forward to your next visit with a more enjoyable stay experience. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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Destina
icon-Staycation
Staycation
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9.4
/10
Reviewed 2 week(s) ago
It's really comfortable to stay here, the location is strategic and the room is clean. So far so good, will come back again.
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Accommodation's Reply
06 Jun 2025
Good Afternoon Mrs. Destina W. Thank you for choosing The Zuri Hotel Palembang as your accommodation in Palembang. Glad to hear that you and your family feel comfortable and satisfied with the best facilities and services that we have provided. The perfect star rating that you gave is very memorable in our hearts. We will be looking forward to your next visit with more enjoyable experiences! Stay safe and stay healthy :) Best Regards, Darwin Siahaan.(General Manager)
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M***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
really like staying here don't forget to stay here
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Accommodation's Reply
05 Jun 2025
Good Afternoon Sir/Madam. Thank you for recommending The Zuri Hotel Palembang as your accommodation in Palembang. The perfect star rating that you gave us was very impressive. We will be looking forward to your next visit. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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B***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
comfortable hotel, friendly staff.
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Accommodation's Reply
05 Jun 2025
Good Afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. The 5/5 star rating that you gave us was very impressive. We will be looking forward to your next visit. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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Sri M.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
the hotel is very comfortable and nice
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Accommodation's Reply
05 Jun 2025
Good Afternoon Mrs. Sri M. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. The perfect star rating that you gave is very impressive for us. We will be looking forward to your next visit. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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d***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.2
/10
Reviewed 2 week(s) ago
Please pay more attention to the cleanliness of the room, the bedsheets have lots of yellow stains, there are lipstick marks on the mouthwash cup in the toilet (not the one we used). Please pay more attention to things like that, it's very dirty.
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Accommodation's Reply
05 Jun 2025
Good Afternoon Sir/Madam. Thank you for choosing The Zuri Hotel Palembang as your accommodation in Palembang. We apologize for the inconvenience you experienced during your stay at our hotel. We will follow up on this to the relevant department so that this will not happen again in the future. We hope this will not make you hesitate to visit The Zuri Hotel Palembang again. Please accept our sincere apologies. We look forward to your next visit with a more enjoyable stay experience! Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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S***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Highly recommended, you can ask for items when you're already co.
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Accommodation's Reply
28 May 2025
Good afternoon Sir/Madam. Thank you for recommending The Zuri Hotel Palembang as your accommodation or staycation with your family in Palembang. Glad to hear that we have provided a pleasant stay experience for you and your family! Thank you for your 5-star rating. We look forward to your next visit! Stay safe and stay healthy :) Best Regards, Darwin Siahaan.(General Manager)
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I***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
the room is comfortable, spacious and clean the breakfast is delicious, maintain the service, thank you
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Accommodation's Reply
28 May 2025
Good Afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Glad to hear that you feel comfortable and satisfied with the best facilities and services that we have provided during your stay at our hotel. Thank you for your 5/5 star rating. We will look forward to your next visit with a more memorable stay experience! Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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H***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
This hotel is highly recommended for those who want to vacation with family, the food is also guaranteed to be delicious and there are many variants, whatever you want to eat, just choose, awesome. 🥰
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Accommodation's Reply
28 May 2025
Good afternoon Sir/Madam. Thank you for recommending The Zuri Hotel Palembang as your accommodation or staycation with your family in Palembang. Glad to hear that we have provided a pleasant stay experience for you and your family! Thank you for your perfect star rating. We look forward to your next visit with a more extraordinary experience and service! Stay safe and stay healthy :) Best Regards, Darwin Siahaan.(General Manager)
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H***I
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
It's really great. What else can I do?
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Accommodation's Reply
28 May 2025
Good afternoon Sir/Madam. Thank you for your 5/5 star rating! We look forward to your next visit with a more enjoyable stay experience. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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M***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Overall, it's top, for those looking for a hotel in the city center, just go to The Zuri.
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Accommodation's Reply
23 May 2025
Good Afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. The perfect star rating with positive reviews that you gave means a lot to us. We will look forward to your next visit! Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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M***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Worth to try, strategic location (near karaoke places, restaurants and malls), okay and comfortable rooms, friendly staff, can borrow prayer equipment (prayer mats and mukenas), clean and comfortable swimming pool, easy access.
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Accommodation's Reply
23 May 2025
Good Afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Our hotel is located in the city center, making it very easy for guests to access shopping centers, Palembang's signature restaurants, and government centers. Thank you for your 5/5 star rating! We look forward to your next visit with a more memorable stay experience. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
I entered the room when checking in without being escorted directly by hotel staff, very disappointing.
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Accommodation's Reply
23 May 2025
Good Afternoon Sir/Madam. Thank you for choosing The Zuri Hotel Palembang as your accommodation in Palembang. Our Concierges are ready to assist all guests from unloading luggage from vehicles to delivering guest luggage to the room directly! We will look forward to your next visit with a more enjoyable stay experience. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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R***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
This is my first time staying at the Zuri Hotel and I really liked the room. It's quite spacious. The view is straight out to the Palembang Icon Mall. The bathroom is quite spacious. The soap and shampoo smell good. There are lots of breakfast options.
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Accommodation's Reply
20 May 2025
Good afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Glad to hear that you feel comfortable and satisfied with the best facilities and services that we have provided during your visit to our hotel. Thank you for your perfect star rating! We will look forward to your next visit with a more memorable stay experience. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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J***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The staff verry friendly, near to mall
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Accommodation's Reply
20 May 2025
Dear, Mr/Mrs.. Thank you for sharing your great experiences during your stay with us in The Zuri Hotel Palembang. We are so glad to know that we have provided excellent services during your visiting in our hotel. We will be looking forward for your next visiting with more exciting experiences! Stay safe and stay healthy :) Best Regards, Darwin Siahaan (General Manager)
N***r
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the hotel area is very strategic.
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Accommodation's Reply
21 May 2025
Good afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Glad to hear that we have provided the best service during your stay at our hotel. Thank you for your perfect star rating. We look forward to your next visit with a more memorable stay experience! Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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C***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The pool has a nice view of the LRT, you can see the train, the pool water is very salty, you have to swim with your eyes closed, you can't open your eyes. If you open your eyes while swimming, they feel sore
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Accommodation's Reply
20 May 2025
Good afternoon, Sir/Madam. Thank you for choosing The Zuri Hotel Palembang as your accommodation for you and your family in Palembang. We are glad to hear that you feel comfortable and satisfied with the best facilities and services that we have provided during your visit to our hotel. Thank you for your 5/5 star rating! We look forward to your next visit with a more memorable stay experience. Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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Oktavia A. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very comfortable, suddenly need something just go to Transmart, and the breakfast has many kinds with delicious taste. Highly recommended. 🫶✨️
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Accommodation's Reply
17 May 2025
Good Afternoon Mrs. Oktavia A. M. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Glad to hear that you felt satisfied and comfortable while staying at our hotel. Thank you for recommending The Zuri Hotel Palembang as your accommodation in Palembang. We will look forward to your next visit with a more enjoyable stay experience! Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very impressive, favorite hotel
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Accommodation's Reply
17 May 2025
Good afternoon Sir/Madam. Thank you for sharing your best experience while staying at The Zuri Hotel Palembang. Glad to hear that you felt satisfied and comfortable while staying at our hotel. Thank you for your perfect star rating. We will look forward to your next visit with a more enjoyable stay experience! Stay safe and stay healthy :) Warm Regards, Darwin Siahaan.(General Manager)
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Number of reviews per page
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