V***i

Staycation

8.5

/10

Reviewed 4 day(s) ago

When I arrived for initial service, the receptionist was quite friendly, although still not very friendly, but when I left, the receptionist was very friendly.

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Accommodation's Reply

17 Jun 2026

Dear valued customer, Thank you very much for your appreciation. Your support motivates us to continue providing the best possible service. We hope to see you again in the future. Sincerely, John Hendry, General Manager

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k***a

10.0

/10

Reviewed 4 day(s) ago

Absolutely satisfying. I booked two deluxe and superior rooms and was upgraded to a Junior Suite in room 2301. Spacious, no extra charge. Thank you to The Zuri, the food was varied and truly satisfying.

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Accommodation's Reply

17 Jun 2026

Dear Valued Customer, Thank you very much for your appreciation and 5-star rating. Your support motivates us to continue striving for the best possible service. We hope to see you again in the future. Sincerely, Jon Hendry, General Manager

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k***a

10.0

/10

Reviewed 4 day(s) ago

Absolutely satisfying. I booked two deluxe and superior rooms and was upgraded to a Junior Suite in room 2301. It was spacious and free of any additional charges. Thank you to The Zuri, the food was varied and truly satisfying.

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Accommodation's Reply

17 Jun 2026

Dear Valued Customer, Thank you very much for your appreciation and 5-star rating. Your support motivates us to continue providing the best service. We hope to see you again in the future. Sincerely, Jon Hendry, General Manager

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B***y

10.0

/10

Reviewed 6 day(s) ago

Nice and clean room. Comfortable atmosphere.

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Accommodation's Reply

15 Jun 2026

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Rifa

Medical

8.5

/10

Reviewed 1 week(s) ago

Always good and will come back again

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Accommodation's Reply

12 Jun 2026

Dear Valued Customer, I am deeply honored to receive your 5-star rating. Thank you for your trust, and we sincerely hope to welcome you back for another memorable stay in the future. Sincerely, John Hendry, General Manager

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A***s

8.5

/10

Reviewed 1 week(s) ago

Okay, the place is nice and clean, perfect for bringing kids and babies. It's also close to all the malls.

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Accommodation's Reply

10 Jun 2026

Dear Valued Guest, Thank you for taking the time to review your stay at The Zuri Palembang Hotel. We are delighted to hear that you were impressed with the cleanliness of the hotel and the amenities we provided. We are also pleased to hear that our convenient location near various shopping malls made your stay easy for you and your family, including young children. Your positive feedback is an encouragement to our entire team to continue striving to provide the best service and experience for all our guests. We hope to welcome you and your family back to The Zuri Palembang Hotel again in the future. Sincerely, Yon Hendry, General Manager

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D***y

10.0

/10

Reviewed 1 week(s) ago

Early check-in is possible as long as the room is ready. Great, it doesn't have to be 2:00.

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Accommodation's Reply

10 Jun 2026

Dear Valued Customer, Thank you very much for your review and 5-star rating. We are delighted to know that you enjoyed your stay with us. We appreciate your support and hope to welcome you back for your next stay. Sincerely, John Hendry, General Manager

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A***y

Business

10.0

/10

Reviewed 1 week(s) ago

The staff is friendly, the check-in and check-out process is fast, Ms. Tita, Fira, and Mr. Yahya are friendly at the reception, the rooms are spacious and clean, the food is all delicious, highly recommended.

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Accommodation's Reply

12 Jun 2026

Dear Valued Customer, I am deeply honored to receive your 5-star rating. Thank you for your trust. We sincerely hope to welcome you back for another memorable stay in the future. Sincerely, John Hendry, General Manager

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D***i

Staycation

8.2

/10

Reviewed 1 week(s) ago

Overall the room is safe, but there are a few stains on the pillowcase 🙏🏻

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Accommodation's Reply

11 Jun 2026

Thank you for taking the time to write a review. We are delighted to hear that your room was generally comfortable. We have noted your feedback regarding the stain on the pillowcase and have informed our housekeeping team to inspect and prepare your room more thoroughly in the future. We hope to welcome you back on your next stay. Sincerely, John Hendry, General Manager

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Juli A. H. S.

8.5

/10

Reviewed 1 week(s) ago

Always be my first option for business trip.

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Accommodation's Reply

11 Jun 2026

Dear Julie, Thank you so much for taking the time to write such a wonderful review. Your support means a great deal to us. We look forward to welcoming you back again for an even more memorable stay next time. Sincerely, John Hendry, General Manager

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Prandana E. P.

10.0

/10

Reviewed 1 week(s) ago

Check-in and check-out were quick, and the front desk staff were friendly. Ms. Tita helped me check out. Overall, The Zuri Palembang is the best and highly recommended.

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Accommodation's Reply

11 Jun 2026

Dear Ms. Prandan, Thank you for taking the time to write such a wonderful review. Your support means a great deal to us. We hope to welcome you back again for an even more memorable stay next time. Sincerely, Jon Hendry, General Manager

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Beni H.

8.5

/10

Reviewed 1 week(s) ago

The hotel is clean, comfortable and close to public facilities.

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Accommodation's Reply

10 Jun 2026

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weny s.

10.0

/10

Reviewed 1 week(s) ago

It was best to stay here, the room was spacious, the service from Mbak Tita, Dini, and Dery was also friendly.

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Accommodation's Reply

11 Jun 2026

Dear Ms. Veni, Thank you for taking the time to write such a wonderful review. Such support means a great deal to us. We look forward to welcoming you back again for an even more memorable stay next time. Sincerely, Jon Hendry, General Manager

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S***a

Transit

10.0

/10

Reviewed 1 week(s) ago

Very satisfying and close to the city center, easy to get to the mall.

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Accommodation's Reply

08 Jun 2026

Thank you for taking the time to write a review about your stay at The Zuri Palembang. We are delighted to hear that you had a pleasant experience. Positive reviews like this encourage our entire team to strive for the best service and create memorable experiences for all guests. We hope to welcome you back to The Zuri Palembang again in the future. Sincerely, Jon Hendry, General Manager

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Verified Traveler

Business

10.0

/10

Reviewed 2 week(s) ago

The hotel's view is excellent, with several bridges on the Musi River clearly visible. Other amenities, such as the swimming pool and gym, are simply outstanding.

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Accommodation's Reply

08 Jun 2026

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Khairul

10.0

/10

Reviewed 2 week(s) ago

My stay at The Zuri was very comfortable. I stayed for one night. The room was nice, clean, and had a beautiful view. Ms. Tita at the reception was also very friendly. The best hotel. Check-in and check-out were also fast.

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Accommodation's Reply

10 Jun 2026

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B***r

10.0

/10

Reviewed 2 week(s) ago

Best hotel, Ms. Tita, the receptionist, is very friendly. The food is all delicious, highly recommended.

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Accommodation's Reply

10 Jun 2026

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Vima D.

10.0

/10

Reviewed 2 week(s) ago

The staff was very friendly, check-in and check-out were quick, and Ms. Tita, the receptionist, was very welcoming. The rooms were spacious and clean, and the breakfast was comprehensive. Highly recommended.

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Accommodation's Reply

10 Jun 2026

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Galuh M.

10.0

/10

Reviewed 2 week(s) ago

The room is spacious, the food is delicious, the check-in and check-out process is fast, Ms. Tita the receptionist helped me when checking out.

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Accommodation's Reply

09 Jun 2026

Thank you so much for your excellent review and rating. We are delighted to know that you enjoyed your stay at The Zuri Palembang Hotel. Your compliments are a great encouragement to our entire team to continue providing the best service. We hope to welcome you back to The Zuri Palembang Hotel again in the future! Sincerely, Jon Hendry, General Manager

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Lira C.

Leisure

10.0

/10

Reviewed 2 week(s) ago

Everything is good. The food is delicious, the hotel is spacious and very comfortable. The service is excellent. The receptionist is friendly.

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Accommodation's Reply

07 Jun 2026

Thank you for your kind review. We are delighted to know that our hotel was a suitable choice for your family vacation. We hope that the time you spent together during your stay will be a wonderful memory. We look forward to welcoming you and your family back again soon. Sincerely, John Hendry, General Manager

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The Zuri Palembang

Overall Ratings & Reviews The Zuri Palembang

9.0

8.8

8.9

9.0

8.8

Traveler Reviews The Zuri Palembang