MaxOneHotels.com @ Balikpapan

Explore MaxOneHotels.com @ Balikpapan
8.5
Very Good
From 7,525 reviews
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Cleanliness

8.6

Room Comfort

8.5

Meal

8.4

Location

8.7

Service and Facilites

8.5

People often mention about MaxOneHotels.com @ Balikpapan
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Staff Friendliness (190)
Distance to City Center (181)
Bedroom (178)
Ambiance (177)
Taste (173)
Room Space (167)
Family Friendly (160)
Variety (156)
Hotel Area (152)
Bathroom (148)
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Traveler Reviews MaxOneHotels.com @ Balikpapan

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40
Customer reviews
RIZQI D.
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8.4
/10
Reviewed 1 day(s) ago
Everything is okay, but the AC is not cold enough.
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Wahida
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8.5
/10
Reviewed 3 day(s) ago
Best, you have to stay here if you go to Balikpapan.
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n***r
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Medical
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10.0
/10
Reviewed 4 day(s) ago
This is our second time staying here, the checkout process was very fast, the staff were all friendly, and parking was free. For motorcyclists like us, the parking area is very friendly because it is covered so the vehicle doesn't get hot or wet. The breakfast is very varied, and the food is always delicious. The swimming pool is 👍👍👍. God willing, we will come back for a staycation with the kids. Best of luck MaxOne, always maintain the quality, okay? 👌👌
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M***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
The hotel staff was very friendly and helpful during check-in. The atmosphere was safe and comfortable.
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Gideon G. S.
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Leisure
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7.4
/10
Reviewed 1 week(s) ago
Stayed with my wife and 6-year-old child. Breakfast was charged Rp 50,000 per day for children. No advance notice. I've stayed here before but wasn't charged.
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Accommodation's Reply
30 Jun 2026
Dear Mr. Gideon G.S., We hope you had a wonderful stay at Max One Balikpapan Hotel. Thank you for choosing to stay with us and your loved ones. We apologize for any inconvenience you may have experienced during your stay. Please note that breakfast for children aged 5 years and older is charged at 50% of the adult rate. We are very grateful that you chose to stay with us again. We will take your feedback into consideration to make your next stay even more comfortable. We hope to welcome you back to Max One Balikpapan Hotel again. We will continue to strive to provide transparent and the best service. Have a great day! Sincerely, General Manager
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i***a
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
We had a great time here, definitely be our first list hotel when visiting Balikpapan another time. Thank you! 😊
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Accommodation's Reply
30 Jun 2026
Dear valued guest, Max wishes you a wonderful day! Thank you for your high rating. We are delighted to hear that you enjoyed your stay with us. We hope to welcome you back to Max One Balikpapan Hotel again. Wishing you happiness and cheerfulness always. General Manager
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Rendy S.
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Medical
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6.5
/10
Reviewed 1 week(s) ago
The room's AC wasn't cooling at all. Calling room service to order food was inconvenient and wouldn't connect. This will be fixed in the future.
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Accommodation's Reply
30 Jun 2026
Dear Mr. Randy S, Max wishes you a wonderful day! Thank you so much for taking the time to write a review. We sincerely apologize for any inconvenience you experienced during your stay. We deeply regret this and have forwarded the matter to the relevant department for resolution. To prevent similar issues from occurring in the future, we look forward to welcoming you back to Max One Balikpapan Hotel for an even better and more comfortable stay. Wishing you happiness and cheerfulness always. General Manager
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E***h
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
Very comfortable.. clean and friendly.
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Accommodation's Reply
23 Jun 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for your kind review and excellent rating for Max One Hotel Balikpapan. We are delighted to hear that you enjoyed the comfort, cleanliness, and friendly service we provided during your stay. We hope to welcome you back again on your next visit. Have a happy and cheerful day! General Manager
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S***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The location is very good because it is in the center of the crowd.
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1 people find it helpful
Accommodation's Reply
23 Jun 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for your review. We are delighted to hear that our hotel, located in the heart of the city, provided you with greater comfort and relaxation during your stay. We hope to welcome you back again on your next visit. Wishing you happiness and cheerfulness always. General Manager
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Yafet D.
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10.0
/10
Reviewed 2 week(s) ago
Good service and spacious room.
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Accommodation's Reply
23 Jun 2026
Dear Mr. Yaphet D, Max wishes you a happy day! Thank you for your positive review regarding our services and facilities at Max One Hotel Balikpapan. We are delighted to have provided you with the utmost comfort during your stay. We look forward to welcoming you back again next time. Wishing you happiness and cheerfulness always. General Manager
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M***d
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9.7
/10
Reviewed 2 week(s) ago
Under renovation, a bit noisy but otherwise comfortable.
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Accommodation's Reply
23 Jun 2026
Dear valued guests, Max wishes you a bright and happy day! Thank you for your understanding and patience regarding the ongoing renovations. We are working on these improvements to provide you with even greater comfort in the future. We look forward to welcoming you back to Max One Balikpapan Hotel again. Wishing you continued happiness and enjoyment. General Manager
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H***a
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Staycation
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9.4
/10
Reviewed 2 week(s) ago
The hotel's location is close to various culinary delights... especially in front of the hotel there is momoyo ice cream.
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Accommodation's Reply
23 Jun 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for your review regarding the excellent location of Max One Balikpapan Hotel. We are delighted to hear that you enjoyed convenient access to the many delicious restaurants around the hotel. We hope to welcome you back again for your next culinary adventure. Wishing you happiness and cheerfulness always. General Manager
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Winingsih
icon-Leisure
Leisure
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10.0
/10
Reviewed 3 week(s) ago
Clean bathroom and spacious room.
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Accommodation's Reply
22 Jun 2026
Dear Mr. Viningsih, Max wishes you a wonderful day! Thank you for your excellent review and the 10.0 rating you gave to Max One Balikpapan Hotel. We are delighted to hear that you enjoyed the spacious room and the cleanliness of the bathroom during your stay. We hope to welcome you back to Max One Balikpapan Hotel again. Wishing you happiness and cheerfulness always. General Manager
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R***e
icon-Leisure
Leisure
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9.7
/10
Reviewed 3 week(s) ago
This is the second time I've stayed at this hotel...
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Accommodation's Reply
22 Jun 2026
Dear valued guest, we wish you a bright and happy day at Max One Balikpapan Hotel! We sincerely thank you for your positive review, your second visit, and for giving us the highest rating. We look forward to seeing you again at Max One Balikpapan Hotel. May you always be filled with joy and happiness. Sincerely, The General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Strategic location, but the rooms aren't soundproof. While staying, we could hear the sound of children running from the upstairs room.
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Accommodation's Reply
16 Jun 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for your review regarding our excellent location. We apologize for any inconvenience caused by noise during your stay. This is a primary concern of ours and will be investigated. We hope to welcome you back to Max One Balikpapan Hotel for an even more peaceful and comfortable stay. Have a happy and bright day! General Manager
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A***u
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
Overall everything is good, just a little thing to note: when checking in I requested a quiet room, on the last night the next room was filled with the sound of young people singing in the middle of the night, but the quick response of security was immediately alert. H-1 before check out I had ordered take away breakfast at 04.45 AM, the day at 04.50 I called the front desk whether it was ready?, "will check" the response. At 05.03 I went down to ask again whether it was ready?, unfortunately there was still no one at the front desk and was just about to ask the kitchen. because I was pressed for time I finally left, please be more attention about how important is time for guests. Thank you!!
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Accommodation's Reply
16 Jun 2026
Dear Valued Guest, Max wishes you a wonderful day! Thank you for your review. We are pleased that our security team promptly addressed the noise issue in the hallway for your comfort. However, we apologize for the delay in delivering your takeaway breakfast. We understand that every guest's time is valuable. We have forwarded this important observation to the relevant management to prevent such incidents from happening again. We hope you will give us the opportunity to welcome you again with even faster and better service at Max One Hotel Balikpapan. Wishing you happiness and cheerfulness always. General Manager
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Putri A. V.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The staff is friendly, the pool is nice, and the facilities are great. You can find anything you want to eat nearby if you're hungry in the middle of the night.
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Accommodation's Reply
11 Jun 2026
Dear Ms. Putri A.V., Max wishes you a wonderful day! Thank you for your excellent review and rating! We are delighted that you were impressed with our friendly staff, pool facilities, and convenient location for dining. We hope to welcome you back for another enjoyable stay at Max One Balikpapan Hotel! Wishing you happiness and cheerfulness always. General Manager
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Joko W.
icon-Business
Business
icon-origin-TRAVELOKA
9.3
/10
Reviewed 3 week(s) ago
I stay here often. The location and rooms are great. The Wi-Fi isn't very fast. The plus point is that you can watch Netflix in your room, available on the in-room TV, and you have a subscription.
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Accommodation's Reply
11 Jun 2026
Dear Mr. Jogo W. Max, We wish you a wonderful day! Thank you for choosing our hotel. We are delighted that you enjoyed the location, your room, and the Netflix we offer. We apologize for the Wi-Fi connectivity issues you experienced. We have forwarded your feedback to our IT team to investigate and improve the connection quality for your comfort during your next stay. We hope to welcome you back again! Wishing you happiness and cheerfulness always. General Manager
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Randi B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
I've booked two rooms, one with a large king bed and one with a non-smoking room, but was given a smoking room and the other with a double bed. I'm very disappointed. Don't give what a customer has ordered to other customers.
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Accommodation's Reply
11 Jun 2026
Dear Mr. Randy B., Max wishes you a happy day! We apologize for any inconvenience you experienced. This letter is a serious evaluation and corrective action to ensure our team is more meticulous in fulfilling our promises to our customers. Your feedback is invaluable for our future internal improvements. We hope you will give us the opportunity to welcome you back again. Have a happy and cheerful day, General Manager.
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Fernanda S. A.
icon-origin-TRAVELOKA
9.3
/10
Reviewed 4 week(s) ago
Netflix is free, but the room has a lot of stains 🙏 Check-in was really slow Otherwise, it's okay.
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Accommodation's Reply
11 Jun 2026
Dear Ms. Fernanda S.A., Max wishes you a great day! Thank you for your review. We are glad you enjoyed our Netflix service. However, we apologize for any inconvenience you experienced. We have immediately forwarded this matter to the relevant department for improved service in the future. We hope to welcome you back again for an even better experience. Have a happy and cheerful day, General Manager.
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Number of reviews per page
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