MaxOneHotels.com @ Vivo Palembang

Explore MaxOneHotels.com @ Vivo Palembang
8.2
Very Good
From 12,601 reviews
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Cleanliness

8.2

Room Comfort

8.1

Meal

7.9

Location

8.4

Service and Facilites

8.1

People often mention about MaxOneHotels.com @ Vivo Palembang
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Bedroom (80)
Staff Friendliness (78)
Distance to City Center (76)
Ambiance (76)
Bathroom (66)
Accessibility (59)
Surroundings (58)
Room Space (56)
Hotel Area (51)
Wifi (46)
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Traveler Reviews MaxOneHotels.com @ Vivo Palembang

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Customer reviews
Danu
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8.5
/10
Reviewed 1 week(s) ago
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Danu
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8.5
/10
Reviewed 1 week(s) ago
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A***a
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Staycation
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10.0
/10
Reviewed 2 week(s) ago
This is my second time staying here. I highly recommend it for those who want to go to Palembang. You don't need to worry about finding food. You can order at the restaurant and it's that delicious. Or you can walk a bit because it's close to PTC Mall.
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R***n
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5.0
/10
Reviewed 3 week(s) ago
The wifi is fixed, the AC is also fixed, people who stay pay, this time the service is not very satisfactory, the guests are made uncomfortable, I have stayed several times if they just fix it, the guests are made to walk back and forth because the door card is not active, the AC is on and off like it's about to explode, the wifi doesn't turn on, I use other wifi, and it's really slow, why is it a 3 star class like this, the interior design is nice and the big TV is not comfortable and doesn't function
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest, We would like to extend our warmest regards to MaxOne Hotel Palembang. Thank you for taking the time to write us a review of your attentiveness, suggestions and comments regarding the quality of our service. We apologize for any inconvenience you experienced during your stay. We sincerely hope to welcome you back again and provide you with even better services and facilities in the future. Thank you. Best regards, MaxOne Hotel Palembang Management
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I***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room is clean, comfortable, the staff is friendly.
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1 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Valued Guest, We would like to extend our warmest regards to MaxOne Hotel Palembang. Thank you for taking the time to write us a review of your attention, suggestions and comments regarding the quality of our service. We sincerely hope to welcome you back again and provide you with even better services and facilities in the future. Thank you. Best regards, MaxOne Hotel Palembang Management
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p***u
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Business
icon-origin-TRAVELOKA
6.2
/10
Reviewed 4 week(s) ago
The staff is unfriendly, the Wi-Fi was down but wasn't informed upon check-in, and cleanliness needs to be improved. Otherwise, it's standard for a 3-star hotel.
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest, We would like to extend our warmest regards to MaxOne Hotel Palembang. Thank you for taking the time to write us a review of your attentiveness, suggestions and comments regarding the quality of our service. We apologize for any inconvenience you may have experienced during your stay. We sincerely hope to welcome you back again and provide you with even better services and facilities in the future. Thank you. Best regards, MaxOne Hotel Palembang Management
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sandi t.
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Business
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10.0
/10
Reviewed 4 week(s) ago
The price is very affordable, making it comfortable and easy on the budget for business trips. It's also very affordable for families.
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1 people find it helpful
Accommodation's Reply
21 Oct 2025
Dear Ms. Sandy T, Warmest regards, MaxOne Hotel Palembang Thank you for taking the time to write a review about your attention, suggestions and comments on the quality of our service. We look forward to welcoming you back again and providing you with even better services and facilities in the future. Thank you. Best regards, MaxOne Hotel Palembang Management
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N***r
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
There are several things that need to be repaired, such as the bathroom/shower partition, window handles/curtains, and the internet router.
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest, We would like to extend our warmest regards to MaxOne Hotel Palembang. Thank you for taking the time to write us a review of your attention, suggestions and comments regarding the quality of our service. We sincerely hope to welcome you back again and provide you with even better services and facilities in the future. Thank you. Best regards, MaxOne Hotel Palembang Management
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H***i
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Business
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8.5
/10
Reviewed 5 week(s) ago
The deluxe room is very comfortable. The interior is new. The room is large.
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Accommodation's Reply
21 Oct 2025
Dear Valued Guest, MaxOne Hotel Palembang would like to extend our warmest regards to our hotel. We appreciate you taking the time to share your valuable comments, suggestions and feedback regarding our service quality. We sincerely hope to welcome you back again and provide you with even better services and facilities in the future. Thank you very much. Best regards, MaxOne Hotel Palembang Management
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Fahimna R.
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Business
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9.4
/10
Reviewed 5 week(s) ago
Clean hotel in the city center, close to shopping and culinary centers.
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2 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Mrs. Fahimna, Warmest Greetings from Maxone Hotel Palembang. Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, and input regarding the quality of our service. We hope to welcome you back on your next visit and provide better service and facilities in the future. Thank you. Warmest regards, MaxOne Palembang Management.
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D***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The service is good in all aspects, but the only thing that's not so good is the rules that make it scary. Even a small stain can result in a fine of over 100,000 Rupiah. I wasn't fined, but those who stay there should be more careful, and don't hesitate to read reviews from people who have stayed there.
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Accommodation's Reply
29 Sep 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang. Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, and input regarding the quality of our service. We hope to welcome you back on your next visit and provide better service and facilities in the future. Thank you. Warmest regards, MaxOne Palembang Management.
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B***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Not bad, hotel near the city, budget hotel
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1 people find it helpful
Accommodation's Reply
29 Sep 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang. Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, and input regarding the quality of our service. We hope to welcome you back on your next visit and provide better service and facilities in the future. Thank you. Warmest regards, MaxOne Palembang Management.
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s***l
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The hotel is solid and the staff is friendly.
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Accommodation's Reply
24 Sep 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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A***a
icon-Staycation
Staycation
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10.0
/10
Reviewed 6 week(s) ago
Friendly hotel staff, good facilities, close to the mall, comfortable
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Accommodation's Reply
24 Sep 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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C***y
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
It was uncomfortable because the AC wasn't cold enough during my stay. There were also power outages several times. Please fix this.
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Accommodation's Reply
24 Sep 2025
Dear Guest, Warm Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our services. We apologize for any inconvenience you experienced during your stay with us. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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M***d
icon-Staycation
Staycation
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8.2
/10
Reviewed 6 week(s) ago
Hotel staff is okay in service
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Accommodation's Reply
24 Sep 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Comfortable and close to PTC Mall, you can walk there, the rooms are quite spacious and aesthetic, the food is also delicious, especially the chicken with raw chili sauce
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1 people find it helpful
Accommodation's Reply
24 Sep 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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R***i
icon-origin-TRAVELOKA
6.4
/10
Reviewed 6 week(s) ago
Since the renovation, the service has been very slow. Asking for a broken kettle to be replaced had to call 4 times before it was delivered. Asking for a chair because there should be one in the room but there wasn't. The chair wasn't delivered either until checkout until I was tired of asking the staff and they said to wait a minute and then until the end of the world it wouldn't be delivered either.
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Accommodation's Reply
24 Sep 2025
Dear Guest, Warm Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We apologize for any inconvenience you may have had with our facilities and services. We look forward to welcoming you back on your next visit & providing better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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Chandra L. A.
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Staycation
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9.4
/10
Reviewed 6 week(s) ago
The hotel staff is friendly, the atmosphere is comfortable, and the breakfast could be more comprehensive.
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Accommodation's Reply
24 Sep 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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Y***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Clean, friendly staff. Located near PTC, it's always my first choice when I go to Plmbg 😊
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Accommodation's Reply
24 Sep 2025
Dear Guest, Warmest Greetings from Maxone Hotel Palembang, Thank you for staying with us and taking the time to provide a review with all your attention, suggestions, & input regarding the quality of our service. We hope to welcome you back on your next visit & provide better service and facilities in the future. Thank you. Warm regards, MaxOne Palembang Management.
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Number of reviews per page
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