Overall Ratings & Reviews The Ned

Charging for gym when paying £800 per night is outrageous. The employees seemed to take pride in telling me where we couldn’t go… as members only….!!! On the Sunday evening there was only the main bar with loud music playing. No where to chill or relax and prepare for Monday…. I get it it is the Ned and this is part of the appeal, but to not have any other quieter areas was very disappointing. The whole membership thing is a massive put off and we will never stay here again

Fun place and vibe. Rooms are nice. Restaurant and bar staff was not the best. Difficult to get into at times. The Vault bar entrance was ridiculous - wouldn’t let our full party of 9 (combo of residents and guests) in, but when partial group went in the place was basically empty.

world class

Absolutely gorgeous stay. We only live 10mins down the road so it was a bit extravagant but we’ve always wanted to see the rooms and it did not disappoint! The spa is also stunning. Don’t skip on the Ned feast on a Sunday!

Probably my worst hotel stay ever. Room was dirty. Front desk incredibly rude. VIP benefits not recognised whatsoever, despite there being plenty of availability for the upgrade I’m entitled to. I’m also entitled to a bottle of wine, which was an incredible hassle to obtain. To add insult to injury they were very keen to get me to pay for a special transportation service, and they added a service charge onto my bill without asking, and then told me it was a tip, for the worst hotel I’ve ever stayed at. I’m now having to work with my bank to unwind the charge, as this hotel never does anything it promises. I appreciate the location is iconic but please think twice if you want to request anything at this hotel whatsoever, because they are not interested in helping you. The room itself was one of the most basic I’ve ever stayed in, it was noisy and there were cobwebs over the plug socket. The manager did offer to help this morning, then promptly said I didn’t have any upgrade entitlement, so I had to send a screenshot to prove, as if I make things up. They promised me an upgrade next time, but as I’m entitled to that anyway, they’re not actually promising anything, and that’s subject to their availability/discretion. Please please save your money and avoid this weird place

Always a great stay

Lovely hotel but bed and pillows were very uncomfortable. Me & my partner had no sleep and left the property very early to get home and catch up on some sleep.

Fabulous, fun and opulent - definitely our favorite hotel in London now!

Stayed at the Ned about a dozen or so times and EVERY time it’s an incredible experience

We absolutely love our stays at The Ned Hotel. The hotel is beautiful and theres so many restaurants to choose from.

Booked a cozy room, stated bath / shower on hotels.com description however was just a shower which was a let down. Room was actually bigger than anticipated and was nice. However the staff were rude and unhelpful, certainly not a 5star level of service. Found it ridiculous how the spa was an extra charge per person. However spa facilities were good. Room service options were decent however after being charged a service and a tray charge it would have been cheaper to take a helicopter to a restaurant in Mayfair. All in all, very expensive for what you get and left me wondering what the £400 I paid for the night really got me. Amenities in the room were good though; but its a shame thats the only thing that made it feel like a 5star hotel.

Great hotel, and have stayed here many times, but not sure why it gets VIP status when you don’t get any of the supposed perks of a VIP upgrade.

Hotel great location great choice of food options

Beautiful stay, very attentive and friendly staff. Had a lovely time. Excellent breakfast.

Amazing upmarket hotel, this was booked as a present for my wife's birthday and it definitely felt like a treat.

Love this place. always stay here for a week when I travel for business to London. didn't get upgraded this time - but they have done that for me in the past.

Looking forward to going back

If you want the London Buzz, then this is the place to be!!

The Ned is a lovely hotel with a wonderful, festive environment. Our only complaint was that guests had to pay to use the spa/pool. I don’t get that.

Lovely property and great rooms.