Dear Valued Guest, We apologize for the inconvenience caused by our staff cleaning your room while you were away. As per hotel standard procedures, guest rooms are cleaned periodically during your stay. If you do not wish your room to be cleaned, you may use the *Do Not Disturb* sign located on the back of the door or inform our staff. However, we understand that your privacy and comfort are paramount. We apologize for any inconvenience this may have caused and will take this into consideration in our evaluation. Thank you for your understanding. Sincerely, Andreas Neo Guta Jelantiq

Dear Valued Guest, Thank you for your review and feedback. We are pleased to hear that you were satisfied with the cleanliness of our rooms. We apologize if the quality of our breakfast, the jacuzzi facilities, and the limited parking space did not meet your expectations. Your feedback will be used as a guide to help us improve the quality of our food and service, and provide a better experience for all our guests. We hope to welcome you back in the future. Andreas, Hotel Manager

Dear Ms. Hendra, The hotel apologizes for the inconvenience you experienced during the checkout process. We understand that a wait of up to 30 minutes can be inconvenient, especially when guests are traveling. We will be reviewing the situation with the relevant teams to ensure that the confirmation and checkout process is faster and more efficient in the future. Thank you for your feedback, and we apologize again for this unpleasant experience. Andreas, Hotel Manager