Overall Ratings & Reviews Serela Merdeka

Traveloka (7,074)
Other sources (32)
8.2
Very Good
From 7,074 reviews
Provided by travelers on
Cleanliness

8.1

Room Comfort

8.0

Meal

7.8

Location

8.6

Service and Facilites

8.1

People often mention about Serela Merdeka
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Distance to City Center (107)
Bedroom (97)
Ambiance (91)
Staff Friendliness (89)
Bathroom (88)
Accessibility (70)
Taste (66)
Room Space (57)
Surroundings (56)
Hotel Area (55)
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Traveler Reviews Serela Merdeka

Number of reviews per page
20
40
Customer reviews
bahrizal s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
Very good, the security guard is very responsive. The food could be improved.
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Accommodation's Reply
03 Jun 2026
Dear Mr. Bahrizal S., Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Serela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with our entire team so that we can better ensure the comfort and convenience of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, The Management Team
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k***y
icon-origin-TRAVELOKA
8.1
/10
Reviewed 2 week(s) ago
The hot water in the shower was unstable (suddenly becoming very hot or very cold) even when set. Requests for water to be brought to the room were quite long waits. The room was quite clean.
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Accommodation's Reply
03 Jun 2026
Dear Kay, Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Cerela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with all our staff so that we can better ensure the comfort of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, The Management Team
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Slamet R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It's fun, it feels like home, so I want to stay here for a long time.
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2 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Muhammad Salamet R., Thank you for taking the time to write a detailed review of your stay at Cerela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again on your next visit and wish you a pleasant stay as this one. Sincerely, The Management Team
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Raka R.
icon-origin-TRAVELOKA
6.8
/10
Reviewed 7 week(s) ago
The staff was unfriendly upon check-in, even though they were the front desk. The duvet sheet had numerous stains and a few strands of hair. The toilet corners were covered in black stains.
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Accommodation's Reply
27 May 2026
Dear Mr. Raga R., Thank you for staying with us. We appreciate you taking the time to share your feedback and experience during your stay at Cerela Merdeka. We apologize for any inconvenience you may have experienced during your stay and have shared your suggestions with our entire team so that we can better ensure the comfort and convenience of all our guests. We will use your feedback to improve our services in the future. We look forward to welcoming you again. Sincerely, Management
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rian r.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The staff is friendly, the service is okay, but the AC temperature cannot be turned up to cool overnight while sleeping.
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2 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Rian R., Thank you for taking the time to write a positive review about your stay at Serela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We apologize for any inconvenience you may have experienced during your stay and have shared your feedback with all our staff so that we can continue to ensure the comfort and convenience of all our guests. We hope to welcome you again in the future. Thank you. Sincerely, The Management Team
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Reyhan F.
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Leisure
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8.5
/10
Reviewed 11 week(s) ago
Nice hotel and responsive hotel staff
1 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr. Rayhan F., Thank you for taking the time to write a positive review about your stay at the Cerela Merdeka Hotel. We greatly appreciate your feedback, which will undoubtedly be helpful to other guests choosing to stay at our hotel. We hope to welcome you again on your next visit and wish you the same satisfaction as this time. Sincerely, The Management Team
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F***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Close to everywhere.. Access to transportation/culinary is also close..
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2 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr./Ms. F*a, Thank you for taking the time to write such a detailed review of your stay at Hotel Cerela Merdeka. We greatly appreciate your review, which will be invaluable to our other guests. We look forward to welcoming you again on your next visit and hope this stay was as enjoyable as your previous one. Sincerely, The Management Team
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C***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
I just booked for my brother-in-law
3 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr./Ms. C*n, Thank you for taking the time to write a positive review about your stay at the Cerela Merdeka Hotel. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again in the future and wish you a pleasant stay as this one. Sincerely, The Management
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A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 14 week(s) ago
👍🏼👍🏼👍🏼👍🏼👍🏼 good 👍🏼👍🏼👍🏼
2 people find it helpful
Accommodation's Reply
27 May 2026
Dear Mr./Ms. A*n, Thank you for taking the time to write a detailed review of your stay at Hotel Cerela Merdeka. We greatly appreciate your review, which will be very helpful for our other guests. We hope to welcome you again on your next visit and wish you a pleasant stay as this one. Sincerely, The Management Team
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M***i
icon-Business
Business
icon-origin-TRAVELOKA
6.9
/10
Reviewed 15 week(s) ago
Arrived at 3 PM but only checked in at 3:50 AM. The room didn't meet my request (I was given a smoking room for non-smoking). When I first entered, it smelled of cigarettes, there were cigarette butts in the corner of the door, the TV remote didn't work, the hair dryer didn't work, and the toilet was hard to flush. I wanted to complain but was too tired. But when I checked out, someone was able to check in at 11 AM.
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1 people find it helpful
A***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
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2 people find it helpful
ilman a. s. a. f.
icon-Business
Business
icon-origin-TRAVELOKA
5.0
/10
Reviewed 17 week(s) ago
The electricity in the room went off by itself at 3 am
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1 people find it helpful
r***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.3
/10
Reviewed 18 week(s) ago
The hotel is strategic, the breakfast food is very special because it is always hot/warm, but the soundproofing of the room is very poor because the sound of motorbikes/cars speeding on the road reaches into the room.
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3 people find it helpful
W***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Overall, everything was great, and the service was excellent. Highly recommended for those looking to stay in the city center, close to everything.
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1 people find it helpful
M***d
icon-Transit
Transit
icon-origin-TRAVELOKA
5.8
/10
Reviewed 20 week(s) ago
Unkempt and less fresh when entering the room
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3 people find it helpful
T***r
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The hotel staff is friendly and nice
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1 people find it helpful
Sultina
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
The hotel staff was quite friendly, and the food was quite varied. The room door handle was broken.
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2 people find it helpful
K***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 22 week(s) ago
The staff are not very friendly, the service is not excellent, the parking lot is small and noisy because my room happened to be in front of the elevator so it was sometimes noisy because it was not soundproof.
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1 people find it helpful
D***a
icon-origin-TRAVELOKA
5.6
/10
Reviewed 22 week(s) ago
the room smells of cigarettes, the bathroom smells of dirty sheets
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1 people find it helpful
A***o
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
Unfortunately the telephone/Telkomsel signal is not good...
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2 people find it helpful
Number of reviews per page
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