Berjaya Penang Hotel

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Overall Ratings & Reviews Berjaya Penang Hotel

Traveloka (5,216)
Other sources (364)
8.4
Very Good
From 5,216 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.0

Location

8.8

Service and Facilites

8.4

People often mention about Berjaya Penang Hotel
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Staff Friendliness (103)
Bedroom (90)
Variety (78)
Bathroom (76)
Surroundings (75)
Ambiance (75)
Room Space (74)
Accessibility (72)
Taste (70)
Hotel Area (65)
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Traveler Reviews Berjaya Penang Hotel

Number of reviews per page
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40
Customer reviews
J***n
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 1 day(s) ago
Close to Adventist Hospital and Penang city center.
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Irene A. C.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.0
/10
Reviewed 6 day(s) ago
I always stay at this hotel whenever I visit Adventist Hospital, as it’s conveniently located just across the street. The staff are always very friendly and helpful, which makes every stay pleasant. One thing to note is that the breakfast buffet is entirely vegetarian, so keep that in mind if you prefer more variety in the morning. The hotel has both classic and newly renovated rooms, and I’d definitely recommend staying in one of the renovated rooms if possible! However, I was told that the renovated rooms can only be specifically requested or booked when you make a reservation directly through the hotel’s website. If you book through an OTA, they’re unable to guarantee one. Overall, a very convenient and comfortable place to stay, especially if you’re visiting Adventist Hospital.
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Pendi t. w.
icon-Transit
Transit
icon-origin-TRAVELOKA
8.7
/10
Reviewed 7 day(s) ago
Unfortunately, we booked a 1-bedroom, but we got a twin.
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K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The staff were friendly. Near shopping mall.
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zaza b.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Our stay at Berjaya Penang Hotel was truly enjoyable. The hotel location is very strategic, with plenty of restaurants nearby, and it is conveniently situated right in the heart of the city. We were very satisfied with the Family Room. It was spacious, comfortable, and perfect for our family of 4. The bed linens and duvet were clean, the beds were large and comfortable, the room had a beautiful view, and the bathroom was also very clean. The customer service was excellent. All the staff were incredibly friendly and went above and beyond to fulfill all of my requests. Thank you Berjaya Penang Hotel for making our stay such a pleasant experience. Special thanks to all the wonderful staff!
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Accommodation's Reply
29 Jul 2026
Dear zaza b. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
s***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 6 week(s) ago
Got a room on the 29th floor at the top, the view is amazing.
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Accommodation's Reply
29 Jul 2026
Dear s***a, Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay on the 29th floor and the amazing view. We look forward to welcoming you back to Berjaya Penang Hotel soon.
t***a
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
Just a B hotel for business. It’s quite far away from George Town, but an A+ if you visit a hospital, especially Adventist Hospital.
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Accommodation's Reply
29 Jul 2026
Dear t***a, Thank you for your review and for sharing your feedback. We are glad that our location was convenient for your visit to Adventist Hospital. We appreciate your comments and hope to welcome you back to Berjaya Penang Hotel on your next visit.
t***a
icon-Business
Business
icon-origin-TRAVELOKA
8.1
/10
Reviewed 6 week(s) ago
There's nothing better than a hotel, just for Adventist patients.
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Accommodation's Reply
29 Jul 2026
Dear t***a, Thank you for sharing your feedback. We are pleased to know that our location was convenient for your visit to Adventist Hospital. Your comments are appreciated, and we will continue striving to improve our facilities and services. We hope to welcome you back to Berjaya Penang Hotel in the future.
t***a
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Honestly, this hotel is just so-so. Besides being far from tourist attractions, the only good thing is if you want to go to Adventist Hospital.
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Accommodation's Reply
29 Jul 2026
Dear t***a, Thank you for taking the time to share your feedback. We appreciate your comments and are pleased to know that our location was convenient for guests visiting Adventist Hospital. We value your observations and will continue working to improve our facilities and services. We hope to have the opportunity to welcome you back to Berjaya Penang Hotel in the future.
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Abdul R. M. I.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Very nice hotel and clean. Super friendly staff.
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Accommodation's Reply
29 Jul 2026
Dear Abdul R. M. I. Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
M***l
icon-origin-TRAVELOKA
6.9
/10
Reviewed 7 week(s) ago
I've stayed at Berjaya several times for check-ups at Adventist. This was the first time I've been given a room infested with ants, making it impossible to sleep. When I was given a new room, the air conditioning wasn't cooling. It was extremely uncomfortable this time around.
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Accommodation's Reply
29 Jul 2026
Dear Mr./Ms. M*l, Thank you for your review and for your continued trust in choosing Berjaya Penang Hotel. We apologize for the inconvenience you experienced regarding the ants in your room and the air conditioning not being cool enough. Your feedback is invaluable and has been forwarded to the relevant team for improvement. We hope to welcome you back for a more comfortable stay in the future.
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Gita K.
icon-origin-TRAVELOKA
8.2
/10
Reviewed 7 week(s) ago
Air-conditioning was not working. Had to change room. Booked 4 rooms, only 2 rooms were cold.
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Accommodation's Reply
29 Jul 2026
Dear Gita K. Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the air-conditioning issues during your stay. We understand the discomfort, especially when you had booked multiple rooms and only some rooms were functioning well. Your feedback has been shared with our Engineering team for further attention and improvement. We appreciate your understanding and hope to have the opportunity to provide you with a more comfortable stay in the future.
t***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The hotel staff is friendly. The rooms are clean, and it's close to everything.
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Accommodation's Reply
29 Jul 2026
Dear t***a, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
Tofa
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
When booking a hotel, it's best not to book for three nights straight away; book one night first. Because if you book through an app, if you only stay one night, you won't get a refund. If you want to extend your stay, it's best to book directly at the hotel.
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Accommodation's Reply
02 Jul 2026
Hello Topa, Thank you for your valuable feedback. We understand your concerns regarding our booking and cancellation policies. We will do our best to provide clearer information to our customers and will continue to improve our policies. Thank you very much for your feedback. We will work to improve the enforcement of our policies.
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I***L
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 9 week(s) ago
Nice hotel, for those who want to get treatment at Adventis Hospital Penang... this hotel is recommended and the location is right in front of Adventis Hospital
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Accommodation's Reply
02 Jul 2026
Dear I***L, Thank you for your feedback and recommendation; we are glad you found our hotel convenient and well located in front of Adventist Hospital Penang, and we look forward to welcoming you again.
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Siti K. B. M. D.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
The staff is very friendly and very helpful..the environment is great..the room is on top..the breakfast is a bit lacking..there are ants on the table and the air conditioner is not cold enough..overall I am very satisfied..will come here again
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Accommodation's Reply
02 Jul 2026
Dear Mr./Ms. Siti K.B.M.D., Thank you for your feedback and support. We are pleased that you were satisfied with our staff service, atmosphere, and rooms. We appreciate your comments regarding breakfast, cleanliness, and air conditioning, and we will work to improve those aspects. We look forward to welcoming you again.
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a***n
icon-Medical
Medical
icon-origin-TRAVELOKA
6.8
/10
Reviewed 12 week(s) ago
Few elevators operate. Old hotel. Much of the furniture hasn't been updated.
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Accommodation's Reply
02 Jul 2026
Dear Mr./Ms. a***n, Thank you very much for your valuable feedback. We greatly appreciate your comments regarding the elevator facilities and the overall condition of the hotel. We have forwarded your feedback to the relevant department for improvement. We sincerely hope to receive your continued patronage.
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Z***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
I am very satisfied with the friendly service of the staff from the moment I entered until checkout. Breakfast also has a lot of variety, so we can choose according to our taste. The swimming pool is also clean & maintained by the staff, so the children's safety is controlled. The room is also clean and tidy & has all the amenities. *The trust & responsibility part is 5 stars because my children lost their late husband's cellphone. The staff called & mentioned the loss of the item & we still didn't realize because we hadn't brought the item home yet. When we got the new call we realized the loss of the cellphone, this part I really respect because not everyone can be trusted & honest. Thx to all the staff of Berjaya Hotel* you are successful in all aspects. Keep it up! Thank you again. God willing, we will repeat it again next holiday 😃.
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Accommodation's Reply
02 Jul 2026
Dear Mr./Ms. Z***a, Thank you very much for your valuable feedback and support. We are delighted to hear that you were satisfied with the service, cleanliness, facilities, and breakfast at the hotel. We sincerely appreciate your compliments regarding the honesty of our staff. We will share your compliments with all our staff and use them to improve our services in the future. We hope to welcome you back again.
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M***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
The location is close to the mall, drugstore, and market (walking distance). There are also lots of delicious food nearby, and it's close to Adventist Hospital. The staff is friendly and helpful. Yesterday, I had to change rooms several times because my card wouldn't work, and they helped me until it worked.
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Accommodation's Reply
02 Jul 2026
Dear M***a, Thank you very much for your valuable feedback. We are delighted to hear that you were satisfied with the hotel's convenient location and friendly service. We sincerely apologize for the inconvenience caused by the room key issue. We hope to welcome you back again.
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N***r
icon-origin-TRAVELOKA
6.5
/10
Reviewed 13 week(s) ago
One of the lifts wasn’t working; I had to wait 40 minutes on two separate occasions to go down and eventually had to use the goods lift – it was very disappointing. The receptionist didn’t apologize when we complained and just remained silent. The air conditioning in the room wasn’t working properly either.
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Accommodation's Reply
02 Jul 2026
Dear N***r, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the lift issue, the air conditioning, and the service you experienced at the reception. Your comments have been shared with the relevant departments for immediate attention and improvement. We appreciate your feedback and hope to have the opportunity to serve you better in the future.
Number of reviews per page
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