8.4
Very Good
From 3,987 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.3

Meal

8.0

Location

8.8

Service and Facilites

8.4

People often mention about Berjaya Penang Hotel
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Staff Friendliness (42)
Bedroom (34)
Variety (34)
Accessibility (31)
Ambiance (31)
Bathroom (31)
Taste (28)
Surroundings (27)
Room Space (26)
Family Friendly (25)
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Traveler Reviews Berjaya Penang Hotel

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40
Customer reviews
kwee t. l.
icon-Medical
Medical
icon-origin-TRAVELOKA
8.7
/10
Reviewed 3 day(s) ago
There is actually nothing special about this hotel other than being close to the adventist hospital. It is not worth the price which is quite expensive compared to hotels in the city center. The breakfast food is also ordinary, not many choices.
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c***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6.3
/10
Reviewed 2 week(s) ago
My check-in experience at your hotel was incredibly frustrating and disorganized. I arrived to find four people waiting, and I was second in line. We were then directed to another counter, but before I could be served, the person who was third in the original line jumped ahead of me. To make matters worse, after the first customer was done, the counter then served the fourth customer, completely skipping over me! I was the second person there and ended up waiting while people who arrived after me checked in. It was a chaotic and unacceptable start to my stay."
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1 people find it helpful
S***y
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel is clean, comfortable, the staff is friendly, close to the hospital and plaza, recommended.
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Accommodation's Reply
04 Jun 2025
Dear S*y, Thank you for your positive review. We are glad you are satisfied with our service. See you again.
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J***e
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
Staff friendliness, the bell boys are helpful and kind.
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Accommodation's Reply
04 Jun 2025
Dear J***e, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.
Krisna Y.
icon-Medical
Medical
icon-origin-TRAVELOKA
6.3
/10
Reviewed 3 week(s) ago
It's been starting to smell damp lately.
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Accommodation's Reply
04 Jun 2025
Dear Krisna Y., Thank you for your feedback. We will follow up immediately to ensure guest comfort is maintained.
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A***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
The Best Hotel to Stay. Especially for those looking for accommodation closest to Penang Adventist Hospital. Took 3 nights for medical purposes. Only 5 minutes walk to the Hospital which is located opposite the hotel location. When arriving at the hotel, it was still 12 noon (Usually most hotels in Malaysia allow guests to check in at 15:00), but at this hotel, we were already allowed to check in. The hotel atmosphere and rooms are good even though they seem a bit old. The hotel staff are friendly, very helpful especially during check in & check out. Breakfast is also varied, many choices with a fairly good taste. If you are still lacking or bored with the food, just look for it at Midland Park Center which is located next to the hotel. There are many choices of food such as KFC, Nasi Kandar and others, there is also a mini market. The bus stop is located right in front of the Hotel. Next time will definitely come back here if you have the same needs. Very Impressive.
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1 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear A*a, Thank you for sharing your experience. We are very happy to hear that our location, facilities, and services were able to provide comfort during your medical needs in Penang. Your feedback means a lot to us, and we look forward to welcoming you back in the future. Stay healthy.
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K***h
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The reception staff was nice and informative
2 people find it helpful
Accommodation's Reply
04 Jun 2025
Dear K***h, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.
Hanny R.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
A nice place to stay. Very close to Adventist Hospital. Meal is very OK, healthy and rich in taste. Staffs are friendly. Family oriented.
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Accommodation's Reply
16 May 2025
Dear Hanny R, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
t***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Very close to Adventist Hospital. Friendly service, vegetarian breakfast menu.
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1 people find it helpful
Accommodation's Reply
16 May 2025
Dear t*e, Thank you for the review that has been given, we will always provide the best service for hotel guests, never hesitate to give a review for Hotel & Management so that we can continue to evaluate all input, criticism, suggestions from customers. We always look forward to welcoming you back with your colleagues, relatives, relatives, and family.
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Y***e
icon-Medical
Medical
icon-origin-TRAVELOKA
8.1
/10
Reviewed 5 week(s) ago
Service, good service, clean rooms even though the hotel looks old.
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1 people find it helpful
Accommodation's Reply
16 May 2025
Dear Y*e, Thank you for the review that has been given, we will always provide the best service for hotel guests, never hesitate to give a review for Hotel & Management so that we can continue to evaluate all input, criticism, suggestions from customers. We always look forward to welcoming you back with your colleagues, relatives, relatives, and family.
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J***e
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
The staff were very friendly and the location was good.
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Accommodation's Reply
16 May 2025
Dear J***e, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.
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Edwin R.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
We stayed in room 2415 for 2 nights and were always satisfied staying here with the friendly staff, Mr. Qamaruzzaman who was always ready to help.
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Accommodation's Reply
16 May 2025
Dear Edwin R, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.
fitri a. s.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
We arrived before 3 o'clock. But because the room was ready, we were immediately let in. Thank God, so we didn't have to wait in the lobby.
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Accommodation's Reply
07 May 2025
Dear Fitri A. S., Thank you for your positive review. We are glad to hear that the check-in process went smoothly and the room was ready when you arrived. We hope you had a pleasant stay. See you again soon!
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D***s
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Overall okay, smoking room is clean
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Accommodation's Reply
02 May 2025
Dear D***s, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.
s***g
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Nice room & food all vegetarian, in front of Adventis hospital
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Accommodation's Reply
02 May 2025
Dear s***g, Thank you for your review! We are very happy to hear that you enjoyed our room and vegetarian food, as well as its strategic location in front of Adventist Hospital. We look forward to welcoming you back in the future!
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A***a
icon-origin-TRAVELOKA
9.6
/10
Reviewed 7 week(s) ago
Everything is good but the breakfast needs more variety and there's no meat because it's a vegetarian restaurant. So sad.
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Accommodation's Reply
02 May 2025
Dear A***a, Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.
Njo j. m. p.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
The place is nice, clean and the people there are friendly.
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Accommodation's Reply
07 May 2025
Dear Njo j. M. P., Thank you for your positive comments. We are glad to know that you are comfortable with the cleanliness of our place and the friendliness of our staff. We look forward to your next visit!
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M***M
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Awesome. Great food. Satisfying service.
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1 people find it helpful
Accommodation's Reply
07 May 2025
Dear M*M, Thank you for your very positive review! We are glad you enjoyed the food, service, and overall experience here. See you again on your next visit!
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N***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Favorite hotel from 15 years ago. Close to public facilities. Especially right in front of Adventist Hospital.
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Accommodation's Reply
14 Apr 2025
Dear N*a, Thank you for sharing your experience and for your loyalty for 15 years! We are glad to hear that the strategic location of the hotel, especially near Adventis Hospital and other public facilities, provides convenience for you. We hope to continue to be your choice in the future. See you again.
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P***O
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
The hotel staff was very friendly and helpful at check in and check out.
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Accommodation's Reply
07 May 2025
Dear P*O, Thank you for your appreciation. We are glad to hear that our staff were helpful and friendly during the check-in and check-out process. We hope to welcome you back soon!
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Number of reviews per page
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