What really needs improvement is probably the hospitality, it's not bad actually, but it's still inferior to other 5-star chain hotels. The lobby entrance is often empty with no security (indeed, there's no security waiting area like other hotels). So when we got home, two cars stopped in front of the entrance, and the drivers were nowhere to be found, blocking us from putting our luggage in when checking out. This kind of thing could have been avoided if there was someone standing by. Even though the traffic wasn't busy. It felt like there was a queue at check-in, even though it wasn't busy, you can imagine it being peak season (like NYE). The Kids Club also seemed unsupervised. On our last day, we played from breakfast until 2 PM, and there was no one guarding us, only a few officers came in, not knowing what they were doing. The food was really good (we only tried breakfast), Indonesian dishes like beef curry and mawut fried rice were delicious. If the location is good, if you want to eat, you can just walk to Metropole, and you can also sample the culinary delights in the Menteng area. Oh yeah, I booked a guest room yesterday, and it turned out there was a connecting door. You could really hear the sounds from the next room, even sneezing. Sounds from outside are fine, though.

The service was great, but the AC in the first room was so hot. I ended up moving. Dinner was so-so, but breakfast was delicious. Overall, I recommend it. The welcome cookies were also delicious, hehe

The staff is very friendly, the hotel is very nice, the swimming pool is also big, the food is delicious.

Smart TV is a must and the room is quite dark, but the pool is amazing. Really loved it.

The staff is very nice and helpful, the hotel area is all clean.

The hotel is nice and comfortable, the swimming pool is spacious, and the breakfast variety is plentiful and all delicious.

Everything was great. The staff was friendly and it was a kids-friendly environment.

It was great. The pool was great for relaxing, the breakfast was delicious, the staff was very friendly, and the dinner was also quite delicious. I'll be back for another staycation, thanks.

Very kids friendly, lots of activities for children.

The most impressive aspect was the excellent swimming pool and kids' club. The hotel staff was friendly and responsive to customer needs. Furthermore, the hotel sought feedback via WhatsApp to ensure customer satisfaction during their stay.

Great time, great place. Best so far.

***** Fun, Happy Kids

The staff is friendly, the room is big and clean, and the breakfast choices are superb.

Will come back here again, the pool is very spacious

Great and clean hotel, recommended

The pool is the highlight of this hotel! I stayed for 4D3N, and I really enjoyed my time. The staffs are really friendly, professional, and helpful. The hotel ambience is great, you can choose either city or pool view. My recommendation will be pool view. The only thing that kinda disturbs me is the quality of soundproof. You can hear voices from the hall and room next door. But in overall, I really enjoy my stay there. Definitely will come back!

Comfortable and my requests were fulfilled.

The staff is very friendly and accommodating

Recommended hotel for staycation in the center of Jakarta city

Everything was good, except for the long check-in time, about an hour, probably due to the long Eid holiday. Perhaps this could be addressed by adding one or two mobile staff members to approach the queue (similar to the proactive approach at toll gates). Thanks. Best of luck!