Always love staying in DoubleTree. Great hotel for family with kids.

I stayed in room 507 on October 17-18, 2026. The air conditioning in my room wasn't cooling. I complained to the front desk on the evening of the 17th and was told a technician would be coming to my room. I told them I was going out for dinner and was invited to check the room. However, when I returned, the air conditioning still wasn't cooling, and there was no confirmation from the hotel regarding this.

Very good. I am happy to stay there.

Very friendly staff, from security, receptionist, and dining staff. I felt very welcome with their warm greetings, making my stay very comfortable.

Nice place to stay! We stayed for 2 nights, and no issue with the room. We chose the standard room with a pool-side view, and it was really nice! We also tried the in-room dining, more than twice since it was tasty! Overall, great experience to stay in this hotel!

Front desk knowledge was poor, needs improvement. Food was so-so, nothing special.

The receptionist was very friendly and welcoming. Any questions we had were answered promptly and clearly.

great hotel for family, @@@@@@@@@@@@@@

The swimming pool was incredibly awesome, love it! Bali vibes in the middle of busy central Jakarta. Easy to get everywhere: food, supermarkets, bars, street foods. My 3-year-old daughter loved the little water splash area & the kids club. Awesome experience, thanks!

It is said to be one of the best family-friendly hotels, but sorry to say the kids' facilities are not safe, even for adults. When my family arrived at the hotel, we started by exploring the kids club. The room was very messy, the floor was very dirty, I could see the stains, and there was an unpleasant smell like a very old place. The PlayStation was not working. I could not let my 2-year-old daughter play in the ball pit; I'm pretty sure it was dirty after seeing the floor condition. The trampoline was very dangerous; the springs were rusty and could be seen clearly at the edge of the trampoline. I couldn't imagine if a kid fell and hit that thing. I don't know about the toilet inside; I thought it was supposed to be for the kids because it was inside the kids club, but one of the male hotel staff came from outside and used the toilet for quite a long time. Next is about the kids' pool. I don't know what those covers under the pool are. There were so many bumpy covers that I stumbled a few times, and it hurt quite badly. My wife's leg even got a bit cut and bled. So I couldn't let my daughter explore into some areas. Last but not least. I swear the hotel needs to change its thin pillows. They were too thin and very uncomfortable. This might be the first time I didn't get to sleep properly in a hotel.

All the staff are very helpful, attentive, competent and quick to serve.

What might need improvement is the quality of the food at the poolside restaurant. I ordered drinks and food while swimming. I'm sorry, but the taste didn't match the price. It was way off. Otherwise, it was satisfactory.

The staff are all friendly. The food is delicious. The hotel is child-friendly.

So happy!!! And very kind hospitality, thank you! ✨

The hotel staff was very friendly and helpful throughout the process.

Such a beautiful place to stay with family, especially those with kids.

Got a terrible pillow when I arrived. I asked for a replacement, but it was the same. When I asked if there was a pillow menu (like the TV in the lobby says there is one), the receptionist said there wasn't one. It was uncomfortable sleeping.

Friendly staff, cleanliness and tidiness of the hotel area, comfort.

Very kid-friendly, with a great outdoor area for toddlers to roam, and a swimming pool surrounded by gardens. Many luxury hotels in Jakarta have limited outdoor space and gardens. What's special is the written information about restaurant crowds at breakfast, so you can be better prepared.

Nice place to staycation, a lot of kids' playground.