DoubleTree by Hilton Jakarta - Diponegoro

Got a terrible pillow when I arrived. I asked for a replacement, but it was the same. When I asked if there was a pillow menu (like the TV in the lobby says there is one), the receptionist said there wasn't one. It was uncomfortable sleeping.

Friendly staff, cleanliness and tidiness of the hotel area, comfort.

Very kid-friendly, with a great outdoor area for toddlers to roam, and a swimming pool surrounded by gardens. Many luxury hotels in Jakarta have limited outdoor space and gardens. What's special is the written information about restaurant crowds at breakfast, so you can be better prepared.

Nice place to staycation, a lot of kids' playground.

Always a satisfying staycation here with my family. Plenty of breakfast options and fresh juices to choose from. The strawberry yogurt is delicious. Great pool. Definitely one of my favorite hotels.

Nice hotel for family. Not much variety for breakfast.

The best swimming pool in town. Enjoyable from toddler to adult. The variety of the food is also good for breakfast and dinner buffet. Special highlight: donuts are the best here, very soft. My kids ate 6 pieces by themselves.

Happy place to stay! The breakfast is varied and delicious! The pool is spacious and nice, unlike the ones in Jakarta. Thank you for the birthday decoration for me and the humble and helpful staff.

My son was very happy and excited to enjoy all the facilities provided by the hotel. We are only concern for the variety of the breakfast. It would be better to provide a variety of Nusantara food like "bubur kacang hijau", "bubur ketan hitam", "sop Iga", "sate", etc. So we can enjoy the complete package and the best food in the best hotel in Jakarta.

Very standard for a 5-star hotel, nothing that makes me and my family want to come back again. Minuses: some staff are friendly, but most of them are not friendly, starting from the check-in officer who is very standard and flat. The officer at the restaurant when we had breakfast was directed to a table outside that still had dirty dishes, said they would be cleaned later, but we waited and no one came to clean it until we had to call another staff, even though the staff was very unfriendly. Some of the food that was finished was not immediately refilled, probably because there were many guests staying. Even when I was going home, I was in the same elevator with an officer who was going home, he was very rude, interrupting me and my family when entering and exiting the elevator even though we were carrying a lot of luggage and a stroller with two children. Some officers also seemed to treat customers differently. Another minus is the condition of the kids club, even though we went there because of the reviews that said it was kid-friendly, but the kids club looked very unkempt, messy, the screen and PS were broken, there were no staff to look after and guide the children, some even fed their children while playing even though the rules don't allow it.

Good service but beds are so hard.

The place is comfortable, my kids love swimming in the pool. There's also a kids' play club behind the pool.

All the staff are very friendly, the food is also delicious.

What really needs improvement is probably the hospitality, it's not bad actually, but it's still inferior to other 5-star chain hotels. The lobby entrance is often empty with no security (indeed, there's no security waiting area like other hotels). So when we got home, two cars stopped in front of the entrance, and the drivers were nowhere to be found, blocking us from putting our luggage in when checking out. This kind of thing could have been avoided if there was someone standing by. Even though the traffic wasn't busy. It felt like there was a queue at check-in, even though it wasn't busy, you can imagine it being peak season (like NYE). The Kids Club also seemed unsupervised. On our last day, we played from breakfast until 2 PM, and there was no one guarding us, only a few officers came in, not knowing what they were doing. The food was really good (we only tried breakfast), Indonesian dishes like beef curry and mawut fried rice were delicious. If the location is good, if you want to eat, you can just walk to Metropole, and you can also sample the culinary delights in the Menteng area. Oh yeah, I booked a guest room yesterday, and it turned out there was a connecting door. You could really hear the sounds from the next room, even sneezing. Sounds from outside are fine, though.

The service was great, but the AC in the first room was so hot. I ended up moving. Dinner was so-so, but breakfast was delicious. Overall, I recommend it. The welcome cookies were also delicious, hehe

The staff is very friendly, the hotel is very nice, the swimming pool is also big, the food is delicious.

Smart TV is a must and the room is quite dark, but the pool is amazing. Really loved it.

The staff is very nice and helpful, the hotel area is all clean.

The hotel is nice and comfortable, the swimming pool is spacious, and the breakfast variety is plentiful and all delicious.

Everything was great. The staff was friendly and it was a kids-friendly environment.