Dear Mr. A*s, Warmest regards, Manhattan Hotel Jakarta Thank you for your review and your compliments on the comfort and spaciousness of your room, as well as the food you enjoyed. We are delighted to hear that this made your stay memorable. We also appreciate your comments regarding the delays in check-in procedures and the delivery of your luggage to your room. We apologize for any inconvenience caused. We have shared your comments with the front desk and reception team to improve our efficiency and provide a smoother service in the future. Your constructive feedback is very important to us in continuously improving our services. We look forward to welcoming you back with an even faster and more comfortable arrival experience. Best regards, Ag. Agung Pramudito General Manager

Dear Mr. S*I, Best regards, Manhattan Hotel Jakarta Thank you for your honest feedback. We are very sorry to hear about your unpleasant experience during breakfast, where your food was taken before you could eat it and your table was taken by other guests. We apologize for this incident as it does not reflect on our service standards. We have conveyed your feedback to the restaurant team for better response and coordination so that this kind of incident does not happen again. Your feedback is very important for us to continuously improve the quality of our service. We look forward to welcoming you back and providing you with an even more enjoyable dining experience so that we can once again earn your trust in our services. Best regards, Agung Pramudito, General Manager

Dear Mr. Chow C. C., Warmest greetings from Manhattan Hotel Jakarta, Thank you very much for your excellent review and perfect rating. We are delighted that you chose to stay with us several times in 2025, and that our friendly front desk team was able to assist you with an early check-in. Your loyalty and trust mean a great deal to us, and we are honoured to be your preferred hotel for business trips to Jakarta. We look forward to welcoming you back and ensuring that each stay is comfortable, efficient and memorable. Sincerely Ag. Agung Pramudito General Manager

Dear Mr. Y*i, Manhattan Hotel Jakarta would like to extend our warmest regards for your positive review and excellent rating. We are delighted to know that our hotel’s location makes it easy for you to take your children to an orchestra performance and enjoy the many shopping options nearby. We are also delighted that you were impressed with our hotel’s cleanliness and comprehensive facilities throughout your stay. We also appreciate your comments about our smart TV. Guest reviews like yours are invaluable as we continuously improve our services and facilities. Thank you for your trust in Manhattan Hotel Jakarta. We look forward to welcoming you back in the future. Please feel free to make yourself at home whenever you return to Jakarta. Sincerely, Ag. Agung Pramudito General Manager

Dear S*h, Warmest regards, Manhattan Hotel Jakarta Thank you for your positive review and excellent rating. We are delighted that you enjoyed our varied and delicious breakfast and found our suites comfortable and enjoyable. We are also delighted to know that your complimentary room upgrade made your experience even more memorable. Your satisfaction is our highest reward, and your kind words motivate our team to continue delivering friendly service and memorable experiences. We sincerely thank you for your trust in Manhattan Hotel Jakarta and we look forward to welcoming you back in the future. Sincerely, Ag. Agung Pramudito General Manager

Dear Mr. Made B. W., Warmest Greetings from Manhattan Hotel Jakarta, Thank you very much for your excellent review and perfect rating of 10. We are truly honored that you chose to stay with us again for your second visit. Knowing that you had another great experience at our hotel brings us immense joy and motivates our team to continue providing warm hospitality and memorable service. We sincerely appreciate your trust and loyalty, and we look forward to welcoming you back for many more enjoyable stays in the future. Please consider Manhattan Hotel Jakarta as your home whenever you return. Sincerely Ag. Agung Pramudito General Manager

Dear Mr. Abdul H., Warmest regards, Manhattan Hotel Jakarta Thank you for your positive review and excellent rating. We are glad to know that your stay was pleasant and wonderful. Your kind words are an encouragement and motivation for our team to continue providing friendly service and the best experience to all our guests. We sincerely appreciate your trust in Manhattan Hotel Jakarta and we look forward to welcoming you back again. Consider our hotel as your second home in Jakarta. Sincerely, A. Agung Pramudito General Manager

Dear Mr. Pankaj, Warmest Greetings from Manhattan Hotel Jakarta, Thank you very much for sharing your wonderful feedback and for rating us a perfect 10. We are delighted to know that our Indian restaurant added joy to your stay and made your leisure trip memorable. Your satisfaction is our greatest reward, and it motivates our team to continue delivering warm hospitality and authentic experiences. We truly appreciate your trust in Manhattan Hotel and look forward to welcoming you back for another enjoyable stay. Please consider us your home in Jakarta whenever you return. Sincerely Ag. Agung Pramudito General Manager

Dear Mr. Keo, It's a pleasure to welcome you to Manhattan Hotel Jakarta. Thank you for choosing to stay with us and for your wonderful review. We are so glad to hear that you enjoyed your stay and plan to return. We will continue to strive to provide the best service to make every visit a memorable one. See you again on your next visit! Best regards, General Manager Agung Pramudito

Dear Mr./Ms. R***a, Warmest greetings from Manhattan Hotel Jakarta. Thank you for sharing your experience with us. We’re truly delighted to know that you enjoyed the special birthday surprise and the jacuzzi facilities during your stay. We also appreciate your kind understanding regarding the temporary maintenance on the water pipeline, which has now been fully resolved. We hope your birthday celebration with us created a memorable moment, and we look forward to welcoming you back for another wonderful staycation soon. Sincerely Ag. Agung Pramudito General Manager

Dear Mr. Ikhaw, We would like to extend our warmest wishes to you from all the staff at Manhattan Jakarta. Thank you for sharing your valuable experience of our stay. We are glad that you were satisfied with our friendly staff, clean and tidy rooms and our wide selection of breakfast options. Your positive feedback will be a driving force for us to continue striving to provide the best service to all our guests. We look forward to welcoming you back to Manhattan Jakarta. Thank you, General Manager Agung Pramudit

Dear Mr. Jonathan C.W., Warmest regards, Manhattan Hotel Jakarta Thank you for staying at Manhattan Hotel Jakarta. We are delighted that you enjoyed our comfortable stay and our facilities that cater to your family's needs. We look forward to welcoming you back again in the future. Best regards, Mr. Agung Pramudito, General Manager

Dear Mr. R*a, Warmest regards, Manhattan Hotel Jakarta Thank you for the perfect review score! We are very pleased to hear that your stay was very pleasant. We look forward to welcoming you back to Manhattan Hotel Jakarta for another memorable experience. Best regards, Ag. Agung Pramudito General Manager

Dear Valued Guest, Warmest regards, Manhattan Hotel Jakarta Thank you for choosing Manhattan Hotel Jakarta for your stay. We are pleased that you had a pleasant stay and we look forward to welcoming you back with even better service on your next visit. Best regards, Agung Pramudito General Manager