8.5
Very Good
From 5,909 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.7

Meal

8.5

Location

8.6

Service and Facilites

8.6

People often mention about Hotel Emerald Garden
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Distance to City Center (54)
Room Space (52)
Bedroom (52)
Staff Friendliness (50)
Bathroom (50)
Ambiance (48)
Hotel Area (47)
Accessibility (43)
Taste (42)
Family Friendly (40)
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Traveler Reviews Hotel Emerald Garden

Number of reviews per page
20
40
Customer reviews
Ario G. K.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
The hotel staff were all very friendly and the check-in and check-out process was quick.
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R***n
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 day(s) ago
Overall good, friendly staff, next time stay here again. Recommendation
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Y***i
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
soft bed, not comfortable
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1 people find it helpful
R***n
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Overall good, recommended, friendly staff. Thank you.
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Raden P.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Recommendation, a 4-star hotel, all staff are friendly + service, makes you feel at home. Special thank you for FO department.
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1 people find it helpful
R***n
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Overall good, friendly staff starting from security, reception, HK, FB service, feels like staying at home. Thank you.
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1 people find it helpful
R***n
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Overall good, recommended. Thank you.
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A***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
The hotel staff is very friendly to visitors, and if there is a delay in check-out time, they are not to blame.
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Rusli S.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 6 week(s) ago
The water pressure in the bathroom is not strong enough, the hot water is very good and never runs out no matter what time it is used.
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H***I
icon-Business
Business
icon-origin-TRAVELOKA
8.3
/10
Reviewed 7 week(s) ago
On April 25, 2025 morning, the bathroom and toilet water was black and smelly. The information was due to pump repairs.
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1 people find it helpful
N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
A pleasant stay.
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1 people find it helpful
N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
A pleasant stay.
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N***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
A pleasant stay experience.
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N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
The staff is very friendly, but as for the food, honestly it's lacking.
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1 people find it helpful
D***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
The hotel staff is friendly and the pool staff is very caring for the children.
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R***n
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Overall good, recommended for 4 star hotel, friendly staff, thank you
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R***n
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Recommended hotel, friendly staff, reasonable price, overall good, thank you
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C***t
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
The hotel and service are really great.
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Mulya d.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Great service and quality breakfast
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2 people find it helpful
H***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
This is my umpteenth time staying at this hotel 👍. When I extended my hotel room, it turned out that the non-smoking hotel rooms were full, but they still tried to help so I didn't have to move rooms. Thank you, Mr. Hazlin 🙏🏻.
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Number of reviews per page
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