Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to book a King Bed room but be assigned a Twin Bed room upon arrival without prior notification. This is not the experience we strive to provide. We also regret that our team did not follow through on the promise to have a staff member assist with combining the beds, and we apologize for this lapse in service. Your comments have been shared with our management and relevant departments for immediate review. We are taking this feedback seriously to improve our room allocation process, communication with guests, and service follow-up to help prevent similar situations in the future. We appreciate you bringing this to our attention and hope that this single experience will not mar your overall impression of our hotel and look forward to welcoming you again soon. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We appreciate your constructive comments about the breakfast and we will share it with our business partner who man the Sun Cafe (Coffee House) for improvements. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We sincerely apologize for the inconvenience you experienced with the water supply and WiFi connectivity during your stay. We understand how frustrating this must have been, especially for a period lasting several hours. This is not the experience we aim to provide our guests. Our team has already investigated the issue and taken steps to ensure it does not happen again. We appreciate you bringing this to our attention, as it helps us improve our service. We hope you will consider giving us another opportunity to provide you with a much better experience in the future. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We truly appreciate you taking the time to share your experience with us. We are glad to hear that you found our team helpful and courteous, and that you enjoyed our convenient location. We are sorry that the breakfast variety did not meet your expectations, especially in comparison with other hotels you have experienced. We value your comments and will certainly share them with our business partner who man the Coffee House for improvement. We also apologize for the inconvenience caused by the air-conditioning issues and the difference in room condition after your move. Your feedback regarding room cleanliness and air-flow direction is noted, and we will work with our maintenance and housekeeping teams to address these concerns. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable stay. Regards, The Management

Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management