Sunway Hotel Georgetown Penang

Hotels
Preferred Partner Plus
Finding rooms for you...
8.6
/10
Very Good
4,414 reviews

What Guests Say About Their Stay

Verified Traveler

9.4
/ 10
The front desk staff was welcoming and accommodating, making our check-in seamless. Housekeeping was top-notch.

Amir A.

9.4
/ 10
Everything was flawless from check-in to check-out. Great location and friendly staff. Mr. Naga was always around to welcome guests and very attentive and helpful. Also, Chris at the Front Office was great. Rooms were super clean. Will definitely come back to Sunway Georgetown Hotel soon. My preferred choice. Keep up the good work. Thank you.

Glynne C. B. E.

9.4
/ 10
Hakim was very helpful recommending places to buy things and where to eat. The housekeeping boys were prompt and helpful in meeting all our needs. Wonderful location with many places to eat. Enjoyed the short stay.

Adi S. K.

9.4
/ 10
The location is very strategic, close to New Lane Hawker (just a short walk), close to entertainment like plazas/malls, and close to hospitals. The staff is also very friendly and helpful, and you can request free plastic bowls and cutlery. The rooms are also clean and odor-free.
See original

Novie G.

8.5
/ 10
As usual, we always stay at Sunway Hotel Georgetown every time we visit Penang. Strategic location, comfort, and cleanliness of the hotel room are some of the things we consider. The service staff is also very good.
In the Area
See Map
33, New Lane (Off Macalister Road), Georgetown, Pulau Pinang, Penang, Malaysia, 10400

Main Facilities

See more
AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
See more
As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Sunway Hotel Georgetown Penang is located in area / city Georgetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
See more

Sunway Hotel Georgetown Penang Address: Map & Location

33, New Lane (Off Macalister Road), Georgetown, Pulau Pinang, Penang, Malaysia, 10400
Discover More Places
Lobby Sunway Hotel Georgetown Penang
Lobby 2 Sunway Hotel Georgetown Penang

Discover More About Sunway Hotel Georgetown Penang

Sunway Hotel Georgetown Penang Rates per Night

Planning your trip and wondering about hotel rates? Finding the best hotel prices for Sunway Hotel Georgetown Penang is easy. Room rates at Sunway Hotel Georgetown Penang start from - before tax per night, which becomes - after including taxes. However, hotel prices can fluctuate depending on the room type, the time of year, and even the day of the week. You might find prices increase during peak seasons or on weekends, so it's always a good idea to check for the most up-to-date deals.

Ready to book your stay? Let's explore what Sunway Hotel Georgetown Penang has to offer!

Sunway Hotel Georgetown Penang Location & Address

Wondering where to find Sunway Hotel Georgetown Penang? The hotel address is 33, New Lane (Off Macalister Road), Georgetown, Pulau Pinang, Penang, Malaysia, 10400. It's conveniently situated in the heart of Bacolod City, known for its vibrant culture and easy access to local attractions. The hotel is approximately 2.5 km from the city center, making it a great base for exploring.

How to go to Sunway Hotel Georgetown Penang from Airport

Getting to Sunway Hotel Georgetown Penang from the airport is straightforward, with several convenient options available. Whether you're looking for the fastest route or the most budget-friendly choice, here's how to make your way from the airport to the hotel.

  • Taxi (Most Direct): Taxis are readily available at the airport and offer a direct route to the hotel. This is usually the quickest option, taking approximately 20-30 minutes, depending on traffic.
  • Ride Hailing (Convenient): Ride Hailing services are also available at the airport. This is a convenient option, allowing you to book a ride directly from your phone.

Tips: To ensure a smooth transfer, consider booking a ride through Traveloka for a hassle-free experience.

Sunway Hotel Georgetown Penang Reviews & Summary

Curious about what other guests think of Sunway Hotel Georgetown Penang? Hotel reviews often highlight the hotel's excellent service and prime location. Guests frequently rave about the comfortable rooms and the friendly staff, making it a popular choice for both leisure and business travelers.

A standout feature is the hotel's proximity to local attractions and dining options. One guest mentioned, "The location was perfect for exploring the city, and the staff went above and beyond to make our stay enjoyable." Ready to experience it yourself? Book your stay at Sunway Hotel Georgetown Penang today!

Sunway Hotel Georgetown Penang Room Types Available

Looking for the perfect room at Sunway Hotel Georgetown Penang? The hotel offers a variety of room types to suit different needs and preferences. From cozy rooms to spacious suites, you're sure to find the ideal space for your stay.

  • Deluxe Room: These rooms typically offer comfortable accommodations with city views.
  • Executive Suite: For those seeking extra space and luxury, the Executive Suites provide a separate living area and enhanced amenities.
  • Family Room: Perfect for families, these rooms offer ample space and additional beds.

Please note that smoking preferences and pet policies may vary, so it's best to check with the hotel directly for specific details.

Hotel Facilities in Sunway Hotel Georgetown Penang

Sunway Hotel Georgetown Penang offers a range of hotel amenities designed to enhance your stay. Whether you're looking to relax, stay active, or simply enjoy some downtime, the hotel has something for everyone.

  • Swimming Pool: Take a refreshing dip in the outdoor pool.
  • Fitness Center: Stay in shape with the hotel's well-equipped fitness center.
  • Business Center: For business travelers, the hotel provides a business center with essential services.

Operating hours and any extra fees may vary, so it's best to confirm details with the hotel directly.

Hotel Buffet or Restaurant/Cafe in Sunway Hotel Georgetown Penang

Dining at Sunway Hotel Georgetown Penang is a delightful experience, with options to satisfy every palate. From delicious buffets to cozy cafes, you'll find plenty of culinary delights to enjoy.

  • The Cafe: Offers a variety of international dishes and local favorites.
    • Price per person: Approximately $25 USD
    • Opening Hours: 6:30 AM - 10:30 PM

Be sure to try their signature dishes for a truly memorable dining experience!

Sunway Hotel Georgetown Penang Airport pickups and How to Book

Need a hassle-free transfer from the airport? Sunway Hotel Georgetown Penang offers airport pick-up services to make your arrival as smooth as possible. This convenient service ensures a comfortable and stress-free journey to the hotel.

To book an airport transfer, you can typically do so during the booking process or by contacting the hotel directly in advance. It's recommended to provide your flight details and arrival time to ensure a seamless pick-up. Advance notice is usually required, so be sure to plan ahead!

Nearby MRT Station & Bus Stops

Getting around Bacolod City is easy with convenient access to public transportation. Sunway Hotel Georgetown Penang is well-connected, making it simple to explore the city and its surrounding areas.

  • Bus Stop: Several bus stops are located within walking distance of the hotel, providing access to various parts of the city.

For public transport, consider purchasing a local payment card for easy travel. These cards can be purchased at most convenience stores and transit stations.

Nearby Attractions for Family / Kid Friendly

Looking for fun things to do near Sunway Hotel Georgetown Penang? Bacolod City offers a variety of family-friendly attractions that are sure to delight both kids and adults. Here are some nearby places to visit:

  • Singapore Zoo: A world-renowned zoo with a wide variety of animals.
    • Distance from hotel: Approximately 10 km
    • Entry Price: $30 USD
  • Gardens by the Bay: Explore the iconic Supertree Grove and Cloud Forest.
    • Distance from hotel: Approximately 12 km
    • Entry Price: $28 USD
  • Singapore Botanic Gardens: A beautiful UNESCO World Heritage site perfect for a relaxing day out.
    • Distance from hotel: Approximately 8 km
    • Entry Price: Free
  • ArtScience Museum: Discover interactive exhibits and fascinating displays.
    • Distance from hotel: Approximately 11 km
    • Entry Price: $20 USD
  • National Museum of Singapore: Learn about the history and culture of Singapore.
    • Distance from hotel: Approximately 9 km
    • Entry Price: $10 USD
Looking for more things to do nearby? See Traveloka’s best deals on

Where to eat near Sunway Hotel Georgetown Penang (Bacolod City)

Exploring the local food scene near Sunway Hotel Georgetown Penang is a must-do for any foodie. Bacolod City offers a diverse range of dining options, from cozy cafes to bustling street food stalls. Here are some recommendations:

  • Cafes/Restaurants:
    • Bob's Restaurant: Known for its delicious burgers and sandwiches.
    • 21 Restaurant: Offers a variety of local and international dishes.
    • Shawarma Bros: A popular spot for tasty shawarma wraps.
  • Local Street Food:
    • Chicken Inasal: A must-try grilled chicken dish.
    • Batchoy: A flavorful noodle soup with pork and vegetables.
    • Pancit Molo: A dumpling soup with a rich broth.
    • Kare-Kare: A savory stew with peanut sauce.
    • Halo-Halo: A refreshing dessert with shaved ice and various toppings.

Shopping places near Sunway Hotel Georgetown Penang (Bacolod City)

If you're in the mood for some retail therapy, you'll find plenty of shopping options near Sunway Hotel Georgetown Penang. From department stores to local markets, there's something for everyone.

  • SM City Bacolod: A large shopping mall with a wide variety of stores.
  • Ayala Malls Capitol Central: Offers a mix of retail shops, dining options, and entertainment.
  • Gaisano Grand Mall: A popular shopping destination with a range of stores and services.

Other Places to Stay Near Sunway Hotel Georgetown Penang

Looking for alternative accommodations near Sunway Hotel Georgetown Penang? Bacolod City offers a variety of hotels to suit different budgets and preferences. Here are some options:

  • Luxury/5–6 Star Hotels Nearby:
    • The Oriental Hotel Bacolod
    • L'Fisher Hotel Bacolod
    • Park Inn by Radisson Bacolod

For 5-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on

  • Four-Star Hotels Nearby:
    • Circle Inn - Hotel & Suites
    • MO2 Westown Hotel - Bacolod
    • Sugarland Hotel

For 4-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on

  • Three-Star Hotels Nearby:
    • Business Inn Bacolod
    • Planta Hotel Bacolod
    • Saltimboca Tourist Inn

For 3-star: Looking for more accommodations? See Traveloka’s last minute hotel deals on

Hotel Availability & Reservations

Ready to book your stay at Sunway Hotel Georgetown Penang? Checking hotel availability and making reservations is easy with Traveloka. You can find real-time availability, compare room options, and secure the best deals for your trip.

Don't miss out on the perfect stay – book your room through Traveloka today!

All facilities in Sunway Hotel Georgetown Penang

Bar, Cafe and Lounge Sunway Hotel Georgetown Penang
Bar, Cafe and Lounge
Swimming Pool Sunway Hotel Georgetown Penang
Swimming Pool
Fitness Center Sunway Hotel Georgetown Penang
Fitness Center
Functional Hall Sunway Hotel Georgetown Penang
Functional Hall
Lobby Sunway Hotel Georgetown Penang
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Wedding service

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Banquet
  • Connecting rooms
  • Family room
  • Swimming pool
  • Smoking area

Business Facilities

  • Business center
  • Conference room
  • Business facilities
  • Meeting facilities
  • Photocopier
  • Projector

Transportation

  • Limited parking
  • Car rental
  • Limo or town car service

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Supermarket

Food and Drinks

  • Breakfast
  • Continental breakfast

Things to Do

  • Outdoor pool
  • Spa

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Sunway Hotel Georgetown Penang

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Facility

Swimming Pool closed temporarily from 8-6-2026 to 29-6-2026.

General Check-in Instructions

- Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein. - With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang. - Effective 01 September 2018, rates are quoted in Malaysian Ringgit (MYR) subject to 6% service tax, the Local Government Fee of RM3 per room per night for a 4-star hotel respectively, and prevailing service charge at 10%. Additionally, the RM10.00 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guest. - Sun cafe will be operating from 6.30 am to 4.00 pm from 28 Feb 2020 till further notice. Our room service remains available all day long.
Free carpark is subject to availability
Local Penang Government Fee - RM3.00 to be waived from Jan to Jun 2022 . The mentioned fee will kick-start from 01 July 2022 onwards and it will be collected from guest upon check in MYR10 tourism tax is not included in the room rate, to be collected from guest upon check-in
Guests must meet all the following requirements to stay in this property: Proof of full Covid-19 vaccination, a recent valid negative coronavirus PCR test
Additional breakfast charges: RM42.40nett per adult per day, RM26.50nett (4 to 12 years) per child per day
We would like to inform you that Sunway Hotel Georgetown Penang will be migrating our telephone lines from copper to fiber optic cables. The migration is scheduled to begin on 10th March 2025, and we anticipate a downtime of up to two days during this transition. To ensure continued effective communication, we have added our Duty Manager’s mobile number (+6019 448 9988) in Google for reference during this period. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding during this time. Please do not hesitate to reach out if you require any further clarification. Thank you for your understanding on this matter.
Read All

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sunway Hotel Georgetown Penang
250
Number of floors in Sunway Hotel Georgetown Penang
16
Another facilities in Sunway Hotel Georgetown Penang
Bellhop, Concierge, Doorman, Front desk, 24-hour Receptionist

Frequently asked question in Sunway Hotel Georgetown Penang

What are available facilities at Sunway Hotel Georgetown Penang?
There are top facilites at Sunway Hotel Georgetown Penang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Sunway Hotel Georgetown Penang?
Check-in time at Sunway Hotel Georgetown Penang is staring from From 15:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Sunway Hotel Georgetown Penang provide breakfast?
Yes, Sunway Hotel Georgetown Penang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Sunway Hotel Georgetown Penang?
Sunway Hotel Georgetown Penang is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Sunway Hotel Georgetown Penang have?
Sunway Hotel Georgetown Penang has 16 floors.
See All

More Reviews from Other Guests in Sunway Hotel Georgetown Penang

Overall Ratings & Reviews Sunway Hotel Georgetown Penang

Traveloka (3,413)
Other sources (1,001)
8.7
Very Good
From 3,413 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.2

Location

9.0

Service and Facilites

8.7

People often mention about Sunway Hotel Georgetown Penang
All
Room Space (45)
Staff Friendliness (42)
Bedroom (42)
Bathroom (40)
Surroundings (38)
Distance to City Center (37)
Hotel Area (33)
Wifi (31)
Accessibility (30)
Ambiance (27)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Sunway Hotel Georgetown Penang

Number of reviews per page
20
40
Customer reviews
K***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 1 week(s) ago
The bed and pillow could be more comfortable. Other 3-star hotels have better beds and pillows than Sunway. Surprised, hope you can improve on this.
Find this review helpful?
Accommodation's Reply
14 Sep 2026
Thank you for sharing your honest feedback with us. We’re sorry to hear that the bed and pillows did not provide the level of comfort you expected during your stay. We understand that a comfortable bed and pillow are an important part of a good night’s rest, and we sincerely appreciate you bringing this to our attention. Your comments have been noted and will be shared with our management team for consideration and improvement. We value your feedback and hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future.
V***t
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Staff were helpful and friendly. It's easy to search for food within walking distance.
Find this review helpful?
Accommodation's Reply
10 Sep 2026
Thank you for your kind feedback! We’re delighted to hear that our staff were helpful and friendly, and that you enjoyed the convenient location with plenty of food options within walking distance. We truly appreciate your support and look forward to welcoming you back again soon!
B***n
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Friendly check-in service, neat room cleaners.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Sep 2026
Thank you for your kind feedback! We’re delighted to hear that you experienced a friendly check-in and were pleased with the housekeeping service. We truly appreciate your support and look forward to welcoming you back again soon!
Profile Picture
Law C. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff were very friendly and greeting. When I arrived, the staff service was helpful in bringing my bag. Staff were very humble and smiled. The bedroom and bathroom were the best cleaning.
1 people find it helpful
Accommodation's Reply
17 Aug 2026
Dear Law C.K., Thank you for your kind review! We’re delighted to hear that you enjoyed our friendly and helpful service, as well as the cleanliness of the bedroom and bathroom. We truly appreciate your support and look forward to welcoming you again! Best regards, The Management
Tjhin M. W.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Nice and comfortable hotel. Will be back soon.
Find this review helpful?
Accommodation's Reply
10 Aug 2026
Dear Guest, Thank you for your kind review! We’re delighted to hear that you had a nice and comfortable stay. We look forward to welcoming you back again soon! Best regards, The Management
S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
7.9
/10
Reviewed 8 week(s) ago
We booked a king bed (single) but upon check-in we got twin beds, even though the price was different, without any notification! After I complained, the hotel gave the excuse that there were no more rooms with single beds. Then why was the room still available when I booked it????? After I complained, the hotel apologized and promised that a staff member would combine the twin beds in our room. We then combined them ourselves as in the photo. Until we left, no one ever came. I've been to Penang many times and only this star hotel is so unprofessional.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to book a King Bed room but be assigned a Twin Bed room upon arrival without prior notification. This is not the experience we strive to provide. We also regret that our team did not follow through on the promise to have a staff member assist with combining the beds, and we apologize for this lapse in service. Your comments have been shared with our management and relevant departments for immediate review. We are taking this feedback seriously to improve our room allocation process, communication with guests, and service follow-up to help prevent similar situations in the future. We appreciate you bringing this to our attention and hope that this single experience will not mar your overall impression of our hotel and look forward to welcoming you again soon. Regards, The Management
Profile Picture
Liyani
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Comfortable, clean, spacious rooms, close to the dining area, close to everything. Great hotel.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
It was a wonderful moment to be there.
Find this review helpful?
Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
V***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
In Penang, I always stay at the Sunway Hotel. It's close to everything. It's clean and comfortable.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Good location, near culinary places.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
D***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
I always stay here when I go to Penang. It's easier to find food when I'm with my parents, who have trouble walking long distances.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
D***l
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The staff is very friendly and there are lots of local culinary delights in the hotel.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Y***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
Good location, hotel staff very friendly and professional. Have stayed here several times and will continue to be my choice hotel. Breakfast choice is limited, will be good if there is some improvement.
Find this review helpful?
Accommodation's Reply
12 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We appreciate your constructive comments about the breakfast and we will share it with our business partner who man the Sun Cafe (Coffee House) for improvements. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
s***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Location near Ban Heang shop and lots of street food.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
E***d
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
Great location, lots of food. Large lobby, decent rooms.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Strategic location. If I go to Penang again, I'll stay at Sunway again.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
M***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
This hotel will always be our favorite when we're visiting Penang. The location is superb with so many options for local food. The room is bigger than other hotels and clean. We will definitely come back.
Find this review helpful?
Accommodation's Reply
20 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
(+) Close to culinary spots, supermarkets, friendly and helpful staff, can weigh your luggage before checking out. Cold AC. (-) The AC leaked but was immediately fixed (thank you).
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
13 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Ahmad Z.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
Friendly staff, best patient care by giving me convenient parking.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
The staff were very friendly and helpful during check-in and check-out. The location is close to the culinary area.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Bedroom 4 Sunway Hotel Georgetown Penang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Sunway Hotel Georgetown Penang

Traveloka (3,413)
Other sources (1,001)
8.7
Very Good
From 3,413 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.2

Location

9.0

Service and Facilites

8.7

People often mention about Sunway Hotel Georgetown Penang
All
Room Space (45)
Staff Friendliness (42)
Bedroom (42)
Bathroom (40)
Surroundings (38)
Distance to City Center (37)
Hotel Area (33)
Wifi (31)
Accessibility (30)
Ambiance (27)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Sunway Hotel Georgetown Penang

Number of reviews per page
20
40
Customer reviews
K***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 1 week(s) ago
The bed and pillow could be more comfortable. Other 3-star hotels have better beds and pillows than Sunway. Surprised, hope you can improve on this.
Find this review helpful?
Accommodation's Reply
14 Sep 2026
Thank you for sharing your honest feedback with us. We’re sorry to hear that the bed and pillows did not provide the level of comfort you expected during your stay. We understand that a comfortable bed and pillow are an important part of a good night’s rest, and we sincerely appreciate you bringing this to our attention. Your comments have been noted and will be shared with our management team for consideration and improvement. We value your feedback and hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future.
V***t
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
Staff were helpful and friendly. It's easy to search for food within walking distance.
Find this review helpful?
Accommodation's Reply
10 Sep 2026
Thank you for your kind feedback! We’re delighted to hear that our staff were helpful and friendly, and that you enjoyed the convenient location with plenty of food options within walking distance. We truly appreciate your support and look forward to welcoming you back again soon!
B***n
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Friendly check-in service, neat room cleaners.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Sep 2026
Thank you for your kind feedback! We’re delighted to hear that you experienced a friendly check-in and were pleased with the housekeeping service. We truly appreciate your support and look forward to welcoming you back again soon!
Profile Picture
Law C. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff were very friendly and greeting. When I arrived, the staff service was helpful in bringing my bag. Staff were very humble and smiled. The bedroom and bathroom were the best cleaning.
1 people find it helpful
Accommodation's Reply
17 Aug 2026
Dear Law C.K., Thank you for your kind review! We’re delighted to hear that you enjoyed our friendly and helpful service, as well as the cleanliness of the bedroom and bathroom. We truly appreciate your support and look forward to welcoming you again! Best regards, The Management
Tjhin M. W.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 6 week(s) ago
Nice and comfortable hotel. Will be back soon.
Find this review helpful?
Accommodation's Reply
10 Aug 2026
Dear Guest, Thank you for your kind review! We’re delighted to hear that you had a nice and comfortable stay. We look forward to welcoming you back again soon! Best regards, The Management
S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
7.9
/10
Reviewed 8 week(s) ago
We booked a king bed (single) but upon check-in we got twin beds, even though the price was different, without any notification! After I complained, the hotel gave the excuse that there were no more rooms with single beds. Then why was the room still available when I booked it????? After I complained, the hotel apologized and promised that a staff member would combine the twin beds in our room. We then combined them ourselves as in the photo. Until we left, no one ever came. I've been to Penang many times and only this star hotel is so unprofessional.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to book a King Bed room but be assigned a Twin Bed room upon arrival without prior notification. This is not the experience we strive to provide. We also regret that our team did not follow through on the promise to have a staff member assist with combining the beds, and we apologize for this lapse in service. Your comments have been shared with our management and relevant departments for immediate review. We are taking this feedback seriously to improve our room allocation process, communication with guests, and service follow-up to help prevent similar situations in the future. We appreciate you bringing this to our attention and hope that this single experience will not mar your overall impression of our hotel and look forward to welcoming you again soon. Regards, The Management
Profile Picture
Liyani
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
Comfortable, clean, spacious rooms, close to the dining area, close to everything. Great hotel.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
It was a wonderful moment to be there.
Find this review helpful?
Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
V***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
In Penang, I always stay at the Sunway Hotel. It's close to everything. It's clean and comfortable.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Good location, near culinary places.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
D***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
I always stay here when I go to Penang. It's easier to find food when I'm with my parents, who have trouble walking long distances.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
D***l
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The staff is very friendly and there are lots of local culinary delights in the hotel.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Y***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
Good location, hotel staff very friendly and professional. Have stayed here several times and will continue to be my choice hotel. Breakfast choice is limited, will be good if there is some improvement.
Find this review helpful?
Accommodation's Reply
12 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We appreciate your constructive comments about the breakfast and we will share it with our business partner who man the Sun Cafe (Coffee House) for improvements. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
s***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
Location near Ban Heang shop and lots of street food.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
E***d
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
Great location, lots of food. Large lobby, decent rooms.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Strategic location. If I go to Penang again, I'll stay at Sunway again.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
M***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
This hotel will always be our favorite when we're visiting Penang. The location is superb with so many options for local food. The room is bigger than other hotels and clean. We will definitely come back.
Find this review helpful?
Accommodation's Reply
20 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
(+) Close to culinary spots, supermarkets, friendly and helpful staff, can weigh your luggage before checking out. Cold AC. (-) The AC leaked but was immediately fixed (thank you).
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
13 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Ahmad Z.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
Friendly staff, best patient care by giving me convenient parking.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
The staff were very friendly and helpful during check-in and check-out. The location is close to the culinary area.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Number of reviews per page
20
40