Sunway Hotel Georgetown Penang

Hotels
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8.6
/10
Very Good
4,412 reviews

What Guests Say About Their Stay

Verified Traveler

9.4
/ 10
The front desk staff was welcoming and accommodating, making our check-in seamless. Housekeeping was top-notch.

Amir A.

9.4
/ 10
Everything was flawless from check-in to check-out. Great location and friendly staff. Mr. Naga was always around to welcome guests and very attentive and helpful. Also, Chris at the Front Office was great. Rooms were super clean. Will definitely come back to Sunway Georgetown Hotel soon. My preferred choice. Keep up the good work. Thank you.

Glynne C. B. E.

9.4
/ 10
Hakim was very helpful recommending places to buy things and where to eat. The housekeeping boys were prompt and helpful in meeting all our needs. Wonderful location with many places to eat. Enjoyed the short stay.

Adi S. K.

9.4
/ 10
The location is very strategic, close to New Lane Hawker (just a short walk), close to entertainment like plazas/malls, and close to hospitals. The staff is also very friendly and helpful, and you can request free plastic bowls and cutlery. The rooms are also clean and odor-free.
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Novie G.

8.5
/ 10
As usual, we always stay at Sunway Hotel Georgetown every time we visit Penang. Strategic location, comfort, and cleanliness of the hotel room are some of the things we consider. The service staff is also very good.
In the Area
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33, New Lane (Off Macalister Road), Georgetown, Pulau Pinang, Penang, Malaysia, 10400

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Highlights at This Property
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As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.
Great value in its class
High-quality service
Sunway Hotel Georgetown Penang is located in area / city Georgetown. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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What's around Sunway Hotel Georgetown Penang

33, New Lane (Off Macalister Road), Georgetown, Pulau Pinang, Penang, Malaysia, 10400
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Lobby Sunway Hotel Georgetown Penang
Lobby 2 Sunway Hotel Georgetown Penang

Discover More About Sunway Hotel Georgetown Penang

Discover Sunway Hotel Georgetown Penang: Your Gateway to Malaysia's Cultural Gem

For Australian travellers seeking an authentic and comfortable base in the heart of Penang, Malaysia, Sunway Hotel Georgetown Penang stands out as an excellent choice. This well-regarded hotel offers a perfect blend of convenience, comfort, and access to the vibrant culture that makes Penang a must-visit destination. Whether you're drawn to the island's renowned street art, delicious hawker food, or historical charm, Sunway Hotel Georgetown Penang provides a welcoming sanctuary after a day of exploration. Rates at Sunway Hotel Georgetown Penang start from - per night. Don't forget to use the special promo code for new TRAVELOKA users to secure up to 8% off your booking!

Location and Transport Accessibility of Sunway Hotel Georgetown Penang

Sunway Hotel Georgetown Penang is strategically situated in the bustling heart of Georgetown, a UNESCO World Heritage Site. Located at 33, New Lane (Off Macalister Road), Georgetown, Pulau Pinang, Penang, Malaysia, 10400, the hotel is just a short distance from the city centre, making it incredibly convenient for exploring the many attractions Penang has to offer. The surrounding neighbourhood buzzes with a vibrant energy, offering a fantastic mix of heritage buildings, lively street art, and a plethora of local eateries and cafes. For those who enjoy a good stroll, the hotel's central location means many key sights are within easy walking distance. Public transport options are readily available, allowing for seamless travel around the island.

Guest Facilities and Services at Sunway Hotel Georgetown Penang

Guest facilities at Sunway Hotel Georgetown Penang are designed to ensure a comfortable and convenient stay for all travellers. You'll find essential amenities such as reliable free Wi-Fi throughout the property, perfect for staying connected. The hotel also offers a helpful 24-hour front desk, ready to assist with any queries or requests you may have, day or night. For those who appreciate a good start to the day, the hotel provides breakfast options, and the surrounding area is known for its strong cafe culture, offering plenty of opportunities to enjoy a great coffee and a satisfying meal, perhaps even a local take on a hearty brunch. Secure luggage storage is also available, giving you peace of mind if you have an early arrival or late departure.

Room Information and Stay Experience at Sunway Hotel Georgetown Penang

Sunway Hotel Georgetown Penang offers a range of well-appointed rooms designed to provide a restful and refreshing experience. The Room types of Sunway Hotel Georgetown Penang cater to various needs, ensuring a comfortable stay for solo travellers, couples, or families. Each room is maintained to a high standard of cleanliness, a key priority for many Australian travellers. You can expect modern and effective climate control systems, ensuring your room is always at the perfect temperature, regardless of the weather outside. The beds are comfortable, promising a good night's sleep, and the bathrooms are clean and well-equipped. While specific room names and exact dimensions are best confirmed directly, the focus is always on providing a clean, comfortable, and functional space for guests.

Recommended Nearby Dining and Cafes around Sunway Hotel Georgetown Penang

Georgetown is a food lover's paradise, and Sunway Hotel Georgetown Penang places you right in the thick of it. The streets surrounding the hotel are lined with an incredible array of dining options, from bustling hawker stalls serving up Penang's famous culinary delights to charming cafes perfect for a leisurely brunch. You'll find plenty of opportunities to sample local specialties and enjoy a fantastic cup of coffee, much like the vibrant cafe scene Australians are accustomed to. Whether you're craving a traditional Malaysian breakfast or a more contemporary cafe experience, the neighbourhood around Sunway Hotel Georgetown Penang has something to satisfy every palate.

Popular Attractions and Activities near Sunway Hotel Georgetown Penang

Penang is brimming with attractions, and Sunway Hotel Georgetown Penang is an ideal starting point for your adventures. Within easy reach, you can explore:

  • Penang Street Art: Wander through the heritage streets and discover the captivating murals that have made Georgetown famous worldwide.
  • Khoo Kongsi: Visit this magnificent clan house, a stunning example of traditional Chinese architecture and a significant historical landmark.
  • Cheong Fatt Tze Mansion (The Blue Mansion): Admire the striking indigo-hued architecture of this beautifully restored heritage mansion.
  • Little India: Immerse yourself in the vibrant sights, sounds, and smells of Penang's bustling Little India district.
  • Clan Jetties: Experience the unique waterside living at these historic Chinese settlements built on stilts over the water.
If you are looking for other activities around Sunway Hotel Georgetown Penang, check out the best deals on Traveloka: Recommended activities in Penang!

How to Get to Sunway Hotel Georgetown Penang from the Airport

Getting to Sunway Hotel Georgetown Penang from Penang International Airport (PEN) is straightforward, with several convenient options available. Understanding the airport transfer service of Sunway Hotel Georgetown Penang can help you plan your journey efficiently. Here are some ways on how to get to Sunway Hotel Georgetown Penang:

  • Airport Shuttle Bus: Regular shuttle buses operate from the airport to various points in Georgetown, offering an economical way to reach the city centre, from where you can take a short taxi or rideshare to the hotel.
  • Public Metered Taxis: Taxis are readily available at the airport. Ensure the meter is used for a fair fare.
  • Rideshare Services: You can book a rideshare service through popular apps for a convenient door-to-door transfer.
  • Airport Link Train: While there isn't a direct train line to Georgetown, you can utilize airport transit links to connect to bus services that will take you closer to the hotel's vicinity.
For a hassle-free journey, consider pre-booking your Airport transfer service.

Summary of Why You Should Choose Sunway Hotel Georgetown Penang

Sunway Hotel Georgetown Penang offers a compelling combination of factors that make it an ideal choice for Australian travellers. Its prime location in the heart of Georgetown provides unparalleled access to the city's rich heritage, vibrant street art, and world-renowned food scene. The hotel's commitment to providing clean, comfortable rooms with excellent climate control ensures a relaxing stay. Coupled with friendly service and convenient facilities, it’s easy to see why this hotel is a popular choice.

  • Excellent central location in Georgetown, a UNESCO World Heritage Site.
  • Comfortable and clean rooms with effective air conditioning.
  • Proximity to a vast array of local dining and cafe experiences.
  • Helpful 24-hour front desk and essential guest amenities.

Ready to experience the magic of Penang? Check room availability at Sunway Hotel Georgetown Penang and Book Sunway Hotel Georgetown Penang today! For more options, you can also Book budget hotels in Penang or Easily book domestic and international flights at low prices.

All facilities in Sunway Hotel Georgetown Penang

Bar, Cafe and Lounge Sunway Hotel Georgetown Penang
Bar, Cafe and Lounge
Swimming Pool Sunway Hotel Georgetown Penang
Swimming Pool
Fitness Center Sunway Hotel Georgetown Penang
Fitness Center
Functional Hall Sunway Hotel Georgetown Penang
Functional Hall
Lobby Sunway Hotel Georgetown Penang
Lobby

Hotel Services

  • Bellhop
  • Concierge
  • Doorman
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Wedding service

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Refrigerator
  • Shower
  • TV

Public Facilities

  • Parking
  • Elevator
  • 24-hour room service
  • Restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Banquet
  • Connecting rooms
  • Family room
  • Swimming pool
  • Smoking area

Business Facilities

  • Business center
  • Conference room
  • Business facilities
  • Meeting facilities
  • Photocopier
  • Projector

Transportation

  • Limited parking
  • Car rental
  • Limo or town car service

Nearby Facilities

  • ATM/Banking
  • Grocery
  • Supermarket

Food and Drinks

  • Breakfast
  • Continental breakfast

Things to Do

  • Outdoor pool
  • Spa

Connectivity

  • Free WiFi

Accessibilty

  • Wheelchair accessible

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Sunway Hotel Georgetown Penang

Important Note

As announced by Royal Malaysian Customs Department, Tourism Tax is imposed starting 1 January 2023 for all hotel guests that are non-Malaysian or non-permanent Residents of Malaysia. Please expect that hotel will collect the Tourism Tax from you during check-in at the hotel. The Tourism Tax rate is 10 RM per room per night.

Check-in/Check-out Time

Check-in:
From 15:00
Check-out:
Before 12:00

Facility

Swimming Pool closed temporarily from 8-6-2026 to 29-6-2026.

General Check-in Instructions

- Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein. - With effect from 01 September 2017, with reference to the Law of Malaysia Act 791, Tourism Act 2017, hotel guests who are non-Malaysian or non-Permanent Resident of Malaysia, are committed to a Tourism Tax of MYR 10.00 nett per room night of stay as determined and imposed by the Malaysian Government, which is not included in the reservation and will be collected by the hotel upon check in. This is to be applied in-addition to existing fees/taxes levied and the existing local tourism fee in Penang. - Effective 01 September 2018, rates are quoted in Malaysian Ringgit (MYR) subject to 6% service tax, the Local Government Fee of RM3 per room per night for a 4-star hotel respectively, and prevailing service charge at 10%. Additionally, the RM10.00 Tourism Tax (TTx) will be imposed on all hotel room rates on a per room per night basis to all non-Malaysian guest. - Sun cafe will be operating from 6.30 am to 4.00 pm from 28 Feb 2020 till further notice. Our room service remains available all day long.
Free carpark is subject to availability
Local Penang Government Fee - RM3.00 to be waived from Jan to Jun 2022 . The mentioned fee will kick-start from 01 July 2022 onwards and it will be collected from guest upon check in MYR10 tourism tax is not included in the room rate, to be collected from guest upon check-in
Guests must meet all the following requirements to stay in this property: Proof of full Covid-19 vaccination, a recent valid negative coronavirus PCR test
Additional breakfast charges: RM42.40nett per adult per day, RM26.50nett (4 to 12 years) per child per day
We would like to inform you that Sunway Hotel Georgetown Penang will be migrating our telephone lines from copper to fiber optic cables. The migration is scheduled to begin on 10th March 2025, and we anticipate a downtime of up to two days during this transition. To ensure continued effective communication, we have added our Duty Manager’s mobile number (+6019 448 9988) in Google for reference during this period. We sincerely apologize for any inconvenience caused and appreciate your patience and understanding during this time. Please do not hesitate to reach out if you require any further clarification. Thank you for your understanding on this matter.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 15:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sunway Hotel Georgetown Penang
250
Number of floors in Sunway Hotel Georgetown Penang
16
Another facilities in Sunway Hotel Georgetown Penang
Bellhop, Concierge, Doorman, Front desk, 24-hour Receptionist

Frequently asked questions about Sunway Hotel Georgetown Penang

What are available facilities at Sunway Hotel Georgetown Penang?
There are top facilites at Sunway Hotel Georgetown Penang such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Sunway Hotel Georgetown Penang?
The standard check-in time at Sunway Hotel Georgetown Penang is starting from From 15:00 while the latest check-out time is at Before 12:00
Does Sunway Hotel Georgetown Penang provide breakfast?
Yes, Sunway Hotel Georgetown Penang provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Sunway Hotel Georgetown Penang?
Sunway Hotel Georgetown Penang has a 4.0-star rating.
How many floors does Sunway Hotel Georgetown Penang have?
Sunway Hotel Georgetown Penang has 16.
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Sunway Hotel Georgetown Penang reviews and ratings

Overall Ratings & Reviews Sunway Hotel Georgetown Penang

Traveloka (3,412)
Other sources (1,000)
8.7
Very Good
From 3,412 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.2

Location

9.0

Service and Facilites

8.7

People often mention about Sunway Hotel Georgetown Penang
All
Room Space (45)
Staff Friendliness (42)
Bedroom (42)
Bathroom (40)
Surroundings (38)
Distance to City Center (37)
Hotel Area (33)
Wifi (31)
Accessibility (30)
Ambiance (27)
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Traveller Reviews Sunway Hotel Georgetown Penang

Number of reviews per page
20
40
Customer reviews
K***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 4 day(s) ago
The bed and pillow could be more comfortable. Other 3-star hotels have better beds and pillows than Sunway. Surprised, hope you can improve on this.
Find this review helpful?
Accommodation's Reply
14 Sep 2026
Thank you for sharing your honest feedback with us. We’re sorry to hear that the bed and pillows did not provide the level of comfort you expected during your stay. We understand that a comfortable bed and pillow are an important part of a good night’s rest, and we sincerely appreciate you bringing this to our attention. Your comments have been noted and will be shared with our management team for consideration and improvement. We value your feedback and hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future.
V***t
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Staff were helpful and friendly. It's easy to search for food within walking distance.
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Accommodation's Reply
10 Sep 2026
Thank you for your kind feedback! We’re delighted to hear that our staff were helpful and friendly, and that you enjoyed the convenient location with plenty of food options within walking distance. We truly appreciate your support and look forward to welcoming you back again soon!
B***n
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Friendly check-in service, neat room cleaners.
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Accommodation's Reply
10 Sep 2026
Thank you for your kind feedback! We’re delighted to hear that you experienced a friendly check-in and were pleased with the housekeeping service. We truly appreciate your support and look forward to welcoming you back again soon!
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Law C. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff were very friendly and greeting. When I arrived, the staff service was helpful in bringing my bag. Staff were very humble and smiled. The bedroom and bathroom were the best cleaning.
1 people find it helpful
Accommodation's Reply
17 Aug 2026
Dear Law C.K., Thank you for your kind review! We’re delighted to hear that you enjoyed our friendly and helpful service, as well as the cleanliness of the bedroom and bathroom. We truly appreciate your support and look forward to welcoming you again! Best regards, The Management
Tjhin M. W.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Nice and comfortable hotel. Will be back soon.
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Accommodation's Reply
10 Aug 2026
Dear Guest, Thank you for your kind review! We’re delighted to hear that you had a nice and comfortable stay. We look forward to welcoming you back again soon! Best regards, The Management
S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
7.9
/10
Reviewed 8 week(s) ago
We booked a king bed (single) but upon check-in we got twin beds, even though the price was different, without any notification! After I complained, the hotel gave the excuse that there were no more rooms with single beds. Then why was the room still available when I booked it????? After I complained, the hotel apologized and promised that a staff member would combine the twin beds in our room. We then combined them ourselves as in the photo. Until we left, no one ever came. I've been to Penang many times and only this star hotel is so unprofessional.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to book a King Bed room but be assigned a Twin Bed room upon arrival without prior notification. This is not the experience we strive to provide. We also regret that our team did not follow through on the promise to have a staff member assist with combining the beds, and we apologize for this lapse in service. Your comments have been shared with our management and relevant departments for immediate review. We are taking this feedback seriously to improve our room allocation process, communication with guests, and service follow-up to help prevent similar situations in the future. We appreciate you bringing this to our attention and hope that this single experience will not mar your overall impression of our hotel and look forward to welcoming you again soon. Regards, The Management
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Liyani
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Comfortable, clean, spacious rooms, close to the dining area, close to everything. Great hotel.
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Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It was a wonderful moment to be there.
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
V***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
In Penang, I always stay at the Sunway Hotel. It's close to everything. It's clean and comfortable.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Good location, near culinary places.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
D***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
I always stay here when I go to Penang. It's easier to find food when I'm with my parents, who have trouble walking long distances.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
D***l
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The staff is very friendly and there are lots of local culinary delights in the hotel.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Y***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
Good location, hotel staff very friendly and professional. Have stayed here several times and will continue to be my choice hotel. Breakfast choice is limited, will be good if there is some improvement.
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Accommodation's Reply
12 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We appreciate your constructive comments about the breakfast and we will share it with our business partner who man the Sun Cafe (Coffee House) for improvements. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
s***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Location near Ban Heang shop and lots of street food.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
E***d
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
Great location, lots of food. Large lobby, decent rooms.
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Accommodation's Reply
20 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Strategic location. If I go to Penang again, I'll stay at Sunway again.
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Accommodation's Reply
20 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
M***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
This hotel will always be our favorite when we're visiting Penang. The location is superb with so many options for local food. The room is bigger than other hotels and clean. We will definitely come back.
Find this review helpful?
Accommodation's Reply
20 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
(+) Close to culinary spots, supermarkets, friendly and helpful staff, can weigh your luggage before checking out. Cold AC. (-) The AC leaked but was immediately fixed (thank you).
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1 people find it helpful
Accommodation's Reply
13 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Ahmad Z.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
Friendly staff, best patient care by giving me convenient parking.
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
The staff were very friendly and helpful during check-in and check-out. The location is close to the culinary area.
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Number of reviews per page
20
40

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Bedroom 4 Sunway Hotel Georgetown Penang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Sunway Hotel Georgetown Penang

Traveloka (3,412)
Other sources (1,000)
8.7
Very Good
From 3,412 reviews
Provided by travellers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.2

Location

9.0

Service and Facilites

8.7

People often mention about Sunway Hotel Georgetown Penang
All
Room Space (45)
Staff Friendliness (42)
Bedroom (42)
Bathroom (40)
Surroundings (38)
Distance to City Center (37)
Hotel Area (33)
Wifi (31)
Accessibility (30)
Ambiance (27)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveller Reviews Sunway Hotel Georgetown Penang

Number of reviews per page
20
40
Customer reviews
K***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.0
/10
Reviewed 4 day(s) ago
The bed and pillow could be more comfortable. Other 3-star hotels have better beds and pillows than Sunway. Surprised, hope you can improve on this.
Find this review helpful?
Accommodation's Reply
14 Sep 2026
Thank you for sharing your honest feedback with us. We’re sorry to hear that the bed and pillows did not provide the level of comfort you expected during your stay. We understand that a comfortable bed and pillow are an important part of a good night’s rest, and we sincerely appreciate you bringing this to our attention. Your comments have been noted and will be shared with our management team for consideration and improvement. We value your feedback and hope to have the opportunity to welcome you back and provide you with a more comfortable stay in the future.
V***t
icon-Medical
Medical
icon-origin-TRAVELOKA
9.1
/10
Reviewed 1 week(s) ago
Staff were helpful and friendly. It's easy to search for food within walking distance.
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Accommodation's Reply
10 Sep 2026
Thank you for your kind feedback! We’re delighted to hear that our staff were helpful and friendly, and that you enjoyed the convenient location with plenty of food options within walking distance. We truly appreciate your support and look forward to welcoming you back again soon!
B***n
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Friendly check-in service, neat room cleaners.
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Accommodation's Reply
10 Sep 2026
Thank you for your kind feedback! We’re delighted to hear that you experienced a friendly check-in and were pleased with the housekeeping service. We truly appreciate your support and look forward to welcoming you back again soon!
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Law C. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The staff were very friendly and greeting. When I arrived, the staff service was helpful in bringing my bag. Staff were very humble and smiled. The bedroom and bathroom were the best cleaning.
1 people find it helpful
Accommodation's Reply
17 Aug 2026
Dear Law C.K., Thank you for your kind review! We’re delighted to hear that you enjoyed our friendly and helpful service, as well as the cleanliness of the bedroom and bathroom. We truly appreciate your support and look forward to welcoming you again! Best regards, The Management
Tjhin M. W.
icon-Medical
Medical
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Nice and comfortable hotel. Will be back soon.
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Accommodation's Reply
10 Aug 2026
Dear Guest, Thank you for your kind review! We’re delighted to hear that you had a nice and comfortable stay. We look forward to welcoming you back again soon! Best regards, The Management
S***a
icon-Medical
Medical
icon-origin-TRAVELOKA
7.9
/10
Reviewed 8 week(s) ago
We booked a king bed (single) but upon check-in we got twin beds, even though the price was different, without any notification! After I complained, the hotel gave the excuse that there were no more rooms with single beds. Then why was the room still available when I booked it????? After I complained, the hotel apologized and promised that a staff member would combine the twin beds in our room. We then combined them ourselves as in the photo. Until we left, no one ever came. I've been to Penang many times and only this star hotel is so unprofessional.
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Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand how frustrating it must have been to book a King Bed room but be assigned a Twin Bed room upon arrival without prior notification. This is not the experience we strive to provide. We also regret that our team did not follow through on the promise to have a staff member assist with combining the beds, and we apologize for this lapse in service. Your comments have been shared with our management and relevant departments for immediate review. We are taking this feedback seriously to improve our room allocation process, communication with guests, and service follow-up to help prevent similar situations in the future. We appreciate you bringing this to our attention and hope that this single experience will not mar your overall impression of our hotel and look forward to welcoming you again soon. Regards, The Management
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Liyani
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Comfortable, clean, spacious rooms, close to the dining area, close to everything. Great hotel.
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Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
It was a wonderful moment to be there.
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Accommodation's Reply
06 Jul 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
V***t
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
In Penang, I always stay at the Sunway Hotel. It's close to everything. It's clean and comfortable.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 12 week(s) ago
Good location, near culinary places.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
D***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
I always stay here when I go to Penang. It's easier to find food when I'm with my parents, who have trouble walking long distances.
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Accommodation's Reply
30 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
D***l
icon-Medical
Medical
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
The staff is very friendly and there are lots of local culinary delights in the hotel.
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Accommodation's Reply
22 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Y***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 14 week(s) ago
Good location, hotel staff very friendly and professional. Have stayed here several times and will continue to be my choice hotel. Breakfast choice is limited, will be good if there is some improvement.
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Accommodation's Reply
12 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We appreciate your constructive comments about the breakfast and we will share it with our business partner who man the Sun Cafe (Coffee House) for improvements. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
s***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Location near Ban Heang shop and lots of street food.
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Accommodation's Reply
11 Jun 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
E***d
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
Great location, lots of food. Large lobby, decent rooms.
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Accommodation's Reply
20 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Strategic location. If I go to Penang again, I'll stay at Sunway again.
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Accommodation's Reply
20 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
M***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
This hotel will always be our favorite when we're visiting Penang. The location is superb with so many options for local food. The room is bigger than other hotels and clean. We will definitely come back.
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Accommodation's Reply
20 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 18 week(s) ago
(+) Close to culinary spots, supermarkets, friendly and helpful staff, can weigh your luggage before checking out. Cold AC. (-) The AC leaked but was immediately fixed (thank you).
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1 people find it helpful
Accommodation's Reply
13 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Ahmad Z.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 20 week(s) ago
Friendly staff, best patient care by giving me convenient parking.
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
Verified Traveler
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
The staff were very friendly and helpful during check-in and check-out. The location is close to the culinary area.
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1 people find it helpful
Accommodation's Reply
04 May 2026
Dear Valued Guest, Greetings from Sunway Hotel Georgetown Penang! Thank you for your kind review. We are glad that our services are up to your expectations. We wish you will be able to recommend us to your loved ones and look forward to welcoming you again soon. Regards, The Management
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